Chapman Chrysler Jeep

Everything was exceptional with the service. For having a dead battery, it was unexpected to have the vehicle towed in the shop to be worked on. Prompt efficient service. Repairs were made in a timely manner dead battery, it was unexpected to have the vehicle towed in the shop to be worked on. Prompt efficient service. Repairs were made in a timely manner. It was really nice to have the car washed at the end. Would definitely recommend. More

Excellent, friendly, and quality service on Prowler recall. Work was defined, ordered parts arrived as promised and vehicle was ready at estimated time. Had opportunity to work with Sales and Servic recall. Work was defined, ordered parts arrived as promised and vehicle was ready at estimated time. Had opportunity to work with Sales and Service management and both were dedicated to making our visit a success. A good experience all around and we were more than pleased with the experience. We were referred to Chapman by a business acquaintance who promised that our experience would be just as successful as it turned out. With multiple Mopar serviceable autos we will certainly return when we next require service and support More

My ratings would have been higher... but, The dealer My ratings would have been higher... but, The dealer contact person was very personable. Recalls were done to the vehicle. One of the requests was My ratings would have been higher... but, The dealer contact person was very personable. Recalls were done to the vehicle. One of the requests was to check the seat heaters that were dealer installed sixteen months ago by Integrity when I purchased the wrangler. Now out of business. I was told they were not covered by Vince. I would have to buy a new kit and have Chapman reinstall the whole kit cause there are no single parts available. Again having to pay over 600.00! Shortly after I made a call to the company that makes the seats for Mopar and they said it IS covered. I emailed my copies to them and they couldn't understand why a dealer installed Mopar Acc was not covered. They will send me the defective parts for free and cover me. I'm disappointed in Jeep. More

I have been a Vincent FAN for probably 10 years..he is the BEST..always prompt, friendly and knows what he is doing!! He always tells me what I can expect..no surpises with Vincent. He IS the reason I kee the BEST..always prompt, friendly and knows what he is doing!! He always tells me what I can expect..no surpises with Vincent. He IS the reason I keep coming back to Chapman..also the REPAIR PERSON on this visit was excellent...guyleen r. leslie THE service IS EXCELLENT AND I LOVE THE NEW INFORMATION SHEETS THAT ARE GIVEN ONCE THE WORK HAS BEEN COMPLETED! GO CHAPMAN!!! More

We have been having several issues with my wife's 2009 PT Cruiser. First, the rear windows occasionally "DECIDE" whether to go down or to go up. Took the car in for the second time regarding this issue. H Cruiser. First, the rear windows occasionally "DECIDE" whether to go down or to go up. Took the car in for the second time regarding this issue. Hope this is the last time. Second, our Cruiser has the TPMS system. Since we took delivery of the car, the light has been on. We took the car in last year for this problem and the light continued to stay on after we got it back. We took the car back again this week. This time we dropped it off in the evening and told service not to check the TPMS until the morning when it is cooler. This time when we picked it up, the light was off and has been off so far. Third, our Cruiser seems not to be compatible with our "Chapman recommended" after-market alarm system. Very picky about locking the doors and then closing them, or just closing the door and locking with the key remote. Alarm then goes off. Other times it arms or re-arms itself (Chirps-once or multiple times). Another problem has been that the car sometimes won't start until the alarm allows it. I have had to "PUSH" the PT back to the house from the mailbox twice. Only about 100 feet, but still, no need for that. The worst has been that my wife was "DRIVING" the car, and the alarm started going off. Shortly after, the car shut off. Mind you, I am on the cell phone with her as she is telling me what is happening. Funny at first to hear her describing it, I hear the satellite music and horn chirping in the background. But then she says that the car died. It eventually restarts. Luckily, she was only going about 40-45 mph. I dare not think what would have happened if she were on the highway. going to Mesquite, Pahrump, or Laughlin. She travels a lot working for the US Census. What we were told was the TPMS is very sensitive. That's fine along as the tires are correct pressure. The windows are just one of those things that happens. The engine being able to be shut off because of an alarm system must be looked into and "FIXED". I don't need to remind you of the incredible liability this issue still poses to us, because we don't know if, or when this will happen again. On a positive note, Bill West has been an excellent advisor. He has been most helpful each time I have visited the dealership. He is an "ASSET" to your company. Feel free to contact me. My cell number is 702-666-5715. Thank you, Patrick D Walsh. More

I worked with Bill Sharp and Russell White and several staff I did not meet personally, while trying to find a bumping noise that I thought was coming from the rear door of my 08 Wrangler Unlimited. Aft staff I did not meet personally, while trying to find a bumping noise that I thought was coming from the rear door of my 08 Wrangler Unlimited. After going for a test ride and then leaving the wrangler the great service staff found that I had not installed the 2 "bolts" that hold the removable hard top snugly to the roll bar. This issue had bugged me since I had purchased the vehicle. Every time I hit a bump now and do not hear the noise I am reminded or how great a job the service staff did. I will continue to bring my Wrangler to Chapman for service and if I am able to afford a trade up in the future I will come back to Chapman! Your service department has created a loyal customer that will tell friends about the quality staff at your dealership. More

I can honestly say I that I appreciated your service because I have been to another dealership for service and their services were deceptive and unacceptable. I had to go back several times and went thr because I have been to another dealership for service and their services were deceptive and unacceptable. I had to go back several times and went through problemms with car rentals three times.The service was such that it had to be completely redone.I am looking forward to working with your company in the future. Thank you for the opportunity to express my opinion.jbnubnqn1 More

Took my Jeep for service and ended up buying a new 4 Door Rubicon. Great service in all departments Sales and Service. Very fair pricing and great to work with. Thw Service deparment is fast and efficie Rubicon. Great service in all departments Sales and Service. Very fair pricing and great to work with. Thw Service deparment is fast and efficient. The sales staff Anthony and the Finance person Ken were very helpful More

You guys are great. I dropped off my car, Bear was in the service area, always has a great smile for everyone. Russell was great, took my car in no problem. Followed up with me and only charged me what the service area, always has a great smile for everyone. Russell was great, took my car in no problem. Followed up with me and only charged me what they told me they would for the service. Thanks More

Vince was very helpful in getting his technicians to troubleshoot my problem and recommend a solution. The work was completed on time and as promised. I have not witnessed a repeat concern since the ret troubleshoot my problem and recommend a solution. The work was completed on time and as promised. I have not witnessed a repeat concern since the return of my car. Vince offered me the option of a rental car to support the 2 day warranty work and seemed geniunely concerned with making my experience with the dearlership the most pleasant it could be. Thank you for having a culture of caring and dedication and allowing your employee's to demonstrate that to your customers. More