Chapman Chrysler Jeep

Was able to easily make an appt for service - left messages which were returned within a satisfactory time frame - everyone was courteous and helpful - work was completed when promised - and getting t messages which were returned within a satisfactory time frame - everyone was courteous and helpful - work was completed when promised - and getting the shuttle back to the dealership was simple - driver called and was at my house when he indicated that he would. Jesse was very courteous and friendly. Bill made it easy - and a thank you to the 2 V's, Virgil and Vince, for their assistance when I arrived to help me when Bill was busy with another customer and it kept me from having to wait. More

My experience with Chapman Chrysler was a very positive one. My vehicle had a few repairs that needed to be completed. Most of these were covered under the vehicle warranty. The items that were not cove one. My vehicle had a few repairs that needed to be completed. Most of these were covered under the vehicle warranty. The items that were not covered under the vehicle's warranty were repaired quickly and at a reasonable price. More

Virgil was great. Explained things very well. Thank you Virgil for the great experience.....hard to find service like that in Vegas.Keep up the great work and service. If I needed to have repairs or servic Virgil for the great experience.....hard to find service like that in Vegas.Keep up the great work and service. If I needed to have repairs or service done to my car in the future I will have it done wiht Virgil. More

I wasn't real pleased with the answers I got on the Extended Service Warranty Contract I purchased at Integrity Chrysler when I acquired the Jeep in may 2006. He did get me a better answer and I under Extended Service Warranty Contract I purchased at Integrity Chrysler when I acquired the Jeep in may 2006. He did get me a better answer and I understood he was on his first day on the jopb. I was pleased with the effort he showed and I m sure he will make a good employee with some experience. He is impressive but not quite great yet and I expect that. Thanks. More

When I received the vehicle, there was grease on the passenger side seat cushion. Vehicles should not be delivered with grease on the chair. Quality of work was reduced as a result of the poor deliver passenger side seat cushion. Vehicles should not be delivered with grease on the chair. Quality of work was reduced as a result of the poor delivery. The service writer was very friendly and responsive. I removed the grease myself as I noticed the grease while I was leaving the dealership. More

everyone was extremely friendly and helpfull I could not ask for a better experience in a auto dealership. I could not be happier. Everyone had a very good attitude. This not found a lot of times. You have ask for a better experience in a auto dealership. I could not be happier. Everyone had a very good attitude. This not found a lot of times. You have made a dedicated customer fand I will refer other customers to your shop- More

The service received was wonderful. Carlos and Jesse, the shuttle bus drivers were very friendly and personable. Their driving skills were both safe and professional. They made the experience worth coming ba shuttle bus drivers were very friendly and personable. Their driving skills were both safe and professional. They made the experience worth coming back for. The price of the work done was on the very high end, but the quality of the work done was unmatched. More

Everything was exceptional with the service. For having a dead battery, it was unexpected to have the vehicle towed in the shop to be worked on. Prompt efficient service. Repairs were made in a timely manner dead battery, it was unexpected to have the vehicle towed in the shop to be worked on. Prompt efficient service. Repairs were made in a timely manner. It was really nice to have the car washed at the end. Would definitely recommend. More

Excellent, friendly, and quality service on Prowler recall. Work was defined, ordered parts arrived as promised and vehicle was ready at estimated time. Had opportunity to work with Sales and Servic recall. Work was defined, ordered parts arrived as promised and vehicle was ready at estimated time. Had opportunity to work with Sales and Service management and both were dedicated to making our visit a success. A good experience all around and we were more than pleased with the experience. We were referred to Chapman by a business acquaintance who promised that our experience would be just as successful as it turned out. With multiple Mopar serviceable autos we will certainly return when we next require service and support More

My ratings would have been higher... but, The dealer My ratings would have been higher... but, The dealer contact person was very personable. Recalls were done to the vehicle. One of the requests was My ratings would have been higher... but, The dealer contact person was very personable. Recalls were done to the vehicle. One of the requests was to check the seat heaters that were dealer installed sixteen months ago by Integrity when I purchased the wrangler. Now out of business. I was told they were not covered by Vince. I would have to buy a new kit and have Chapman reinstall the whole kit cause there are no single parts available. Again having to pay over 600.00! Shortly after I made a call to the company that makes the seats for Mopar and they said it IS covered. I emailed my copies to them and they couldn't understand why a dealer installed Mopar Acc was not covered. They will send me the defective parts for free and cover me. I'm disappointed in Jeep. More