Chapman Dodge Chrysler Jeep Ram Scottsdale

My husband and I had a wonderful experience with our Sales rep Brandon and our Financial rep. I highly recommend them for your next vehicle purchase. Sales rep Brandon and our Financial rep. I highly recommend them for your next vehicle purchase. More

If I could give two stars, I would. In a nutshell, this dealerships service department is a total joke. Sure, if it is a routine job such as oil change or tire rotation, they can handle that, however, for dealerships service department is a total joke. Sure, if it is a routine job such as oil change or tire rotation, they can handle that, however, for any issues where their scan tools don't give them a trouble code, their techs are totally incompetent and completely incapable of diagnosing any mechanical issues..... So, let's get into it here... A few months back, I took my SRT Grand Cherokee to Ruth to take care of an all wheel drive issue that had a recent TSB released to correct the intermittent AWD on the jeep. Since the moment I drove off the lot, there was a big issue they caused in the drive train - a bad clunking like something in the AWD system was binding. So, I called Ruth Frisch to get back in there, no answer, no call back. So, I try again, same outcome. Then again and again and again, she never once got back to me. Life got busy, so a few months pass. I FINALLY get through to her and set an appointment to get in. Drop the jeep and go on my way. That's when the train came off the track. Ruth called to inform me that there was no trouble code and that the "techs" didn't know what to do... Um, well ya, it's a mechanical problem, not electrical therefore, the "techs" would have to do some actual mechanic work and you know, turn a wrench or two.. Well, they didn't, kept the car through the weekend, and then called me on Monday to tell me that I needed to pay 500$ to change the differential fluids before they can diagnose further..... Um, wait, I need to pay you to diagnose a problem that YOU created? Um, ya, sure.... Not sure in what clown world that would fly but here we are. Ruth goes on to tell me that there was no sign of damage to the differentials, to which I replied "well, did you open them up and look inside?".. Ruth's response.... Wait for it.... Was NO.. Okay, so, how could they have inspected anything and definitively rule that out? Short answer; They can't. Nothing but excuses to get out of doing their job. Sad that these so called "mechanics" are so technically inept that unless their little computer tells them the problem, that they are totally incapable of further diagnosis. Add to that, Chapman's avoidance of correcting issues they they caused is absolutely abhorrent. Ruth is totally in over her head and has no business working in a service drive. Further, their "technicians" possess no actual mechanical skill. Nothing more than parts and oil changers. So, I still have the issue that they caused and now have to take it to a real mechanic to correct Chapman's issue. Care about getting something truly fixed? Don't take it here. They will just waste your time and try to rip you off..... Yet another reason why the public hates car dealers. More

The sale process was not bad at all. It was the AFTER buying the vehicle where the problem began. First of all they NEVER pick up the phone when you need something. I tried calling for a week and a half buying the vehicle where the problem began. First of all they NEVER pick up the phone when you need something. I tried calling for a week and a half and send me right to voicemail after the operator transferred me. I’d leave a voicemail and NEVER got a call back. They put the wrong address which messed everything up. With that said, my license plates went to the wrong address without me knowing. My permit expired so I couldn’t use my vehicle. Very bad service after purchasing which made me very upset and not recommend my friends and family to go here because I shouldn’t struggle this much to talk to someone. Think twice before going here unless you live close by and have time to go in person. Thanks to the live chat someone finally contacted me and we are still trying to resolve the issue. More

As a first-time car buyer, I was so relieved with the amazing service. Ashlee was friendly and easy to work with. I didn't feel pressured to buy something I didn't want and walked away with a Wrangler th amazing service. Ashlee was friendly and easy to work with. I didn't feel pressured to buy something I didn't want and walked away with a Wrangler that I love! Nick was also a pleasure to work with, super friendly and straight forward during the financing process. I would highly recommend this dealer. More

Great experience with Danny Hoggatt in service! He was helpful, pleasant and knowledgeable! I only waited in line about 10 minutes when I arrived and the truck was done in less than two hours. When we pic helpful, pleasant and knowledgeable! I only waited in line about 10 minutes when I arrived and the truck was done in less than two hours. When we picked up the truck Danny helped us with some possible accessories that we needed. Great service! More

I just had a free inspection done at Chapman Dodge and was expecting them to come back with a list of things that had to be repaired or replaced. They didn't to my surprise. I do the basic repairs mysel was expecting them to come back with a list of things that had to be repaired or replaced. They didn't to my surprise. I do the basic repairs myself and last time I was under the truck I noticed the bushings on the front suspension were looking worn after 170,000 miles. All they came back with was the upper control arm should be replaced, and that is what I suspected as well. Good job guys! One reason I continue to use Chapman is Mr. Wizard, Dan Boardman! More

NEVER buy a car at this dealership. Their customer service in all departments is just terrible. I cannot believe how unorganized and unprofessional they are, service in all departments is just terrible. I cannot believe how unorganized and unprofessional they are, More

CONS:• Charged $1,295 for ridiculous useless SWAT CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say it CONS: • Charged $1,295 for ridiculous useless SWAT tracker. Say it can’t be removed (Lie), won’t sale car to you without it. Other RAM dealers say its unethical. Even Chapman finance said its a revenue stream & they shouldn’t do it. Used sales management, "Sign agreement or won’t sale you car". Is this appropriate from RAM franchisee? • Confusing communications; wrong names, wrong emails, etc. Sales Managers useless (No contact) communicating. • Told shipping charges $600; then $800. Had to request invoice many times. • Dealer did not pay off my trade, so far (10 days later) • (Distance purchase) Damage not disclosed; delay sending pictures • (Distance purchase) Detail so-so. Had to clean it myself...found lip balm, leather not wiped, headliner smudged. • Had to pay for 2x delivery: New vehicle to me & trade to them • They provided SiriusXM Guardian with wrong sale date. Would not correct with SiriusXM as of 10 days. 5 or 365 day trial left. • Below standard dealership one star. If not for Fidel’s step in help would be ‘Zero’ stars. PROS: • RAM is a great product. Buy from someone else • Good price for a 2020 CPO vehicle with 4800 miles • Fair price for trade • Delivered on time as stated • Delivered with full tank of gas More

James went above board to help me get the deal I wanted, and explained things efficiently or thoroughly (as needed). My only complaint is the volume of paperwork required. and explained things efficiently or thoroughly (as needed). My only complaint is the volume of paperwork required. More