Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Northeast Philadelphia
Philadelphia, PA
822 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 822 reviews
June 20, 2019
Wonderful expy The competence and caring and efficiency is remarkable. My representative, Bob, kept me informed during the entire servicing on my vehicle. They went The competence and caring and efficiency is remarkable. My representative, Bob, kept me informed during the entire servicing on my vehicle. They went above and beyond for efficiency and work completed in a timely fashion. Love you guys!! More
by MARNIE.KOSTIC
Verified CustomerEmployees Worked With
June 19, 2019
A pleasant Experience Starting with Bob, it was a good day. The time for the service to be completed was good, The coffee was very good (miss the donuts). The only negative Starting with Bob, it was a good day. The time for the service to be completed was good, The coffee was very good (miss the donuts). The only negative thing is there is a light over the television in the waiting room that reflects on the screen. Very displeasing to try to watch. More
by keystone247
Employees Worked With
June 19, 2019
chapman vw although the process took a long while, we were please with the staff and how things were explained to us with the option to lease or buy. although the process took a long while, we were please with the staff and how things were explained to us with the option to lease or buy. More
by Fran
June 19, 2019
Body shop repair Body Shop manager John and his assistant Ashley kept me informed of the status of my repair. Very Courteous service. We were pleased with the expedite Body Shop manager John and his assistant Ashley kept me informed of the status of my repair. Very Courteous service. We were pleased with the expedited repair and the quality of their workmanship More
by drugg142
Employees Worked With
John and Ashley in the body shop
June 19, 2019
Awesome Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he Very prompt, very thorough, and complete communication with customer on vehicles needs. Bob has been my advisor for many years as well as chapman, he is full service all the way. Good to work with such a professional. More
by Ram250
Employees Worked With
June 19, 2019
Satisfaction Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an Bob was very personable and addressed all the issues I had with the vehicle expertly. The only negative thing about my experience is that it took an entire week to get the work done. Bob kept me posted on the developments. More
by sblackburn
Employees Worked With
June 18, 2019
Quick easy purchase I was given a great price to start instead of haggling back and forth for a long period of time. The day I picked the car up they were able get all th I was given a great price to start instead of haggling back and forth for a long period of time. The day I picked the car up they were able get all the paperwork done quickly since I had somewhere to go. thanks More
by jbenede717
Employees Worked With
June 17, 2019
Great Service Chapman Ford staff is always ready to help their customers.Dropped my truck off in the morning and was ready a couple hours later as promised, they Chapman Ford staff is always ready to help their customers.Dropped my truck off in the morning and was ready a couple hours later as promised, they are 2nd to none. More
by daddyk056
June 17, 2019
Terrible Experience!!! Scheduled an appointment at 2:30pm. Dropped off car in the morning and left. At 4:45pm I started calling to check about the status. I continued calli Scheduled an appointment at 2:30pm. Dropped off car in the morning and left. At 4:45pm I started calling to check about the status. I continued calling since 4:45 until 5pm and there were no one to even answer the phone of the whole dealer customer service. I took an uber ride and I stood in line to check for updates. The person in charge of my service was not there. I waited until a gentleman came, I was told that my car was not done and they will check on it the following day. I asked to take my car away from this nonprofessional and irresponsible dealer service. I drove my car to a better dealer in Maplecrest Vauxhaul North New Jersey where they served me immediately with respect and professionalism. More
by SAIDBELLAM
Employees Worked With
I think his name was Tom
June 15, 2019
Completely satisfied From beginning to end I was kept updated, I felt my car was serviced in a timely manner. This made me completely satisfied. I also trust that they do From beginning to end I was kept updated, I felt my car was serviced in a timely manner. This made me completely satisfied. I also trust that they do right by me when they do service on my car. More
by jstegsiii
Employees Worked With
