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Chapman Ford Northeast Philadelphia

Philadelphia, PA

4.7
867 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 867 reviews

June 19, 2019

chapman vw although the process took a long while, we were please with the staff and how things were explained to us with the option to lease or buy. More

by Fran
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sid Shore
Jun 19, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you, Fran! We truly appreciate it and hope to see you again soon!

June 18, 2019

Quick easy purchase I was given a great price to start instead of haggling back and forth for a long period of time. The day I picked the car up they were able get all th More

by jbenede717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Moyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2019

Great Service Chapman Ford staff is always ready to help their customers.Dropped my truck off in the morning and was ready a couple hours later as promised, they More

by daddyk056
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Kozub
June 17, 2019

Terrible Experience!!! Scheduled an appointment at 2:30pm. Dropped off car in the morning and left. At 4:45pm I started calling to check about the status. I continued calli More

by SAIDBELLAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
I think his name was Tom
June 15, 2019

Completely satisfied From beginning to end I was kept updated, I felt my car was serviced in a timely manner. This made me completely satisfied. I also trust that they do More

by jstegsiii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2019 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

June 14, 2019

I will never go back to Chapman again I also bought my car from Chapman and less than a year later it cost me $1500. to pass inspection, had to buy a new battery while traveling 200 miles More

by Bevsmom
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gary Fields
June 14, 2019

Service The engine light came on so as required we took the car to the agency. They scheduled the car right away and provided transportation. The only negativ More

by MARKBKELLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Miller
Jun 14, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your feedback, Mark! We truly appreciate it and hope to see you again soon!

June 14, 2019

I came in for service at 8a and didn't get out of there 1:30 I think it took a little to long for the service that was done on my truck. I was there from 8a to 1:30p More

by DARGANJEROME
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dharren Tercier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your feedback! We truly appreciate it!

June 13, 2019

Well Done ! Bob my service manager knew just what I wanted and needed. I was in and out very quickley. The service on my cars has always been top notch. Keep u More

by ancushner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for taking the time to leave us a review! We truly appreciate your kind words and hope to see you again soon!

June 13, 2019

Great experience great job Great job by Bob on the red team And your mechanic Steve Kelly does a great job can’t say anything more they all do a great kob More

by IOOF306
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Kelly, Phil Agricoli
Jun 14, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words! We truly appreciate it and hope to see you again soon!

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