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Chapman Ford Northeast Philadelphia
Philadelphia, PA
991 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 991 reviews
April 11, 2019
Very good Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service Service is Very good , bob is very nice guy, I will be back again,and I will recommend to my friends, thank you for your good service More
by jjzhang83
Verified CustomerEmployees Worked With
April 11, 2019
Transmission check up When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my v When making my appointment I was able to get a time that fit my work schedule, and the service team was courteous and addressed my concerns about my vehicle.. More
by ekubis
April 11, 2019
Good service Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car sa Did not have all money for purchase let me take car come back next day with rest of cash only thing is when came back to pay had question about car salesman ignored me I realize he was busy but I spent a lot of money feelshould have been friendlier More
by gregwaller45
April 11, 2019
Not good service My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge saf My car went in to fix a recall issue with the gas tank. Unfortunately they made a mistake in fixing it and gas poured out of my car and was a huge safety issue with my family inside. I tried to get the issue resolved and was difficult to get a call back. When I did get a call back, was given the run around. We are looking to buy a new car this year, but it will not be from this dealership! More
by EVMC32
Employees Worked With
Cory
April 11, 2019
Excellent From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my From start to exit, my experience was truly exceptional. They were warm and welcoming from the start. I will definitely be returning and referring my friends and family. More
by SRT4JOHN
April 10, 2019
Great as always I have no complaints everyone is easy and great to work with. I get all my scheduled maintenance and repairs done. Service and sales team are great. I have no complaints everyone is easy and great to work with. I get all my scheduled maintenance and repairs done. Service and sales team are great. More
by cmr89
Employees Worked With
Other Employees :
Kerry Petratos, Phil Agricoli, Ashley Miller
April 10, 2019
first time service customer we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Servic we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Service Advisor, who is extremely knowledgeable and took care of us in a courteous and very professional manner. Great Experience! More
by vc421
Employees Worked With
Joe Roletter
April 10, 2019
Very happy VW owner Chapman makes it easy to buy a car. I am a very happy VW owner. Kudos go out to Don Reed, Bob Kozub, Blake Rosenberg and Jim Casey, This is my 3rd VW. Chapman makes it easy to buy a car. I am a very happy VW owner. Kudos go out to Don Reed, Bob Kozub, Blake Rosenberg and Jim Casey, This is my 3rd VW. Chapman is the very best dealership I’ve ever bought an auto from. Thanks guys. More
by mnsflaville
April 10, 2019
Service Excellent service and professionalism! Always courteous and prompt when discussing vehicle related topics. Been working with Bob for a quite a few y Excellent service and professionalism! Always courteous and prompt when discussing vehicle related topics. Been working with Bob for a quite a few years now and he’s always very helpful. More
by MATTCOMEY22
Employees Worked With
April 10, 2019
Oil & tire rotation First time I use the new Express Service. Couldn’t believe how fast it was, in & out . Recommend highly. Only thing was a didn’t have coupon, by the w First time I use the new Express Service. Couldn’t believe how fast it was, in & out . Recommend highly. Only thing was a didn’t have coupon, by the way in came in the 2days later. I could have saved approximately $20, well I guess that the luck or bad luck of the Irish. More
by ecolfer00
