Chapman Ford Northeast Philadelphia

Excellent Service The service at Chapman is second to none. Don Reed went out of his way to make sure our expectations were exceeded and that we were happy with the se The service at Chapman is second to none. Don Reed went out of his way to make sure our expectations were exceeded and that we were happy with the service provided. Hank in finance was very thorough and worked diligently to get us through the paperwork. Mike was very helpful in terms of the sales process. In summary, the entire buying process was very smooth from start to finish. I would encourage anyone in the market for a new car to visit Chapman first as they have a large inventory and a knowledgeable staff. More

Horrible Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they als Worst experience. Gives you the run around. Never fixed the original issue and tried to lie about it. Even Volkswagen had to get involved and they also have been dealing with this issue for weeks now. Unacceptable and not great customer service More

Great service I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . I must say that Joe was wonderful helping me with my situation with my vehicle and to what I needed .Bob is also awesome wonderful customer service . The technician who worked on my car made sure everything was taken care of before I left ford Chapman . My car drives awesome like the day I bought it. He recommended air cabin filter alignment and put on a new tire and inspection thank u for making me safe and for my family as well. MRS Patton The tech name is Joseph roletter I was there on Saturday April 6th More

Quick in and out Always in and out quickly and bob makes sure everything is done well as well as steve the mechanic Always happy to come back knowing I’ll be taken c Always in and out quickly and bob makes sure everything is done well as well as steve the mechanic Always happy to come back knowing I’ll be taken care of More

10,000 mile tuneup Very knowledgeable, responsive.and reliable. I appreciate the service over the years, and I will continue to recommend the Chapman Service. Departmen Very knowledgeable, responsive.and reliable. I appreciate the service over the years, and I will continue to recommend the Chapman Service. Department for all my future repair needs. More

Make Bob a Manager! Bob has been helping my family with all of our vehicle service needs for...25 years now? I think that number is right, ever since my dad got his 1994 Bob has been helping my family with all of our vehicle service needs for...25 years now? I think that number is right, ever since my dad got his 1994 Ford Bronco. We only trust Bob and Chapman Ford for all of our service needs. Bob is always friendly, helpful, courteous, responsive, diligent, and quick to get you in and out and back on the road. Give this man a nice bonus to stay because if he ever retires I wouldn't know what to do! More

Vehicle service Had a service appointment for my F150. When I arrived Bob handled everything professionally and it was a pleasure along with him. He had my vehicle co Had a service appointment for my F150. When I arrived Bob handled everything professionally and it was a pleasure along with him. He had my vehicle complete in a timely fashion and I couldn’t be happier. More

the car was inspected and it was fine. If it takes long bear with it. These people have a lot of cars there. It takes a while to get to all these cars. If it takes long bear with it. These people have a lot of cars there. It takes a while to get to all these cars. More

Recall with Inspection Jim was very nice and kept me informed on my vehicle. I also received plenty of reminders of my appointment. I was disappointed that I received coupon Jim was very nice and kept me informed on my vehicle. I also received plenty of reminders of my appointment. I was disappointed that I received coupons I thought I could use for my VW but was told it was only for Ford Vehicles. More

Awesome service I had to take my car in for an air bag recall and problems with my key fob. I went on a Saturday, yes a Saturday morning at 8. James was awesome! He g I had to take my car in for an air bag recall and problems with my key fob. I went on a Saturday, yes a Saturday morning at 8. James was awesome! He got in touch with my warranty company, kept me updated the entire time, my air bag and key fob were fixed and I was on my way way before noon... the service and people were so nice and professional and knew exactly what to do More