Chapman Ford Northeast Philadelphia

Recall service was completed the same day, very fast and professional service. I've used this place a few times, and will continue to do so. Professional, consisten was completed the same day, very fast and professional service. I've used this place a few times, and will continue to do so. Professional, consistent, honest and reasonably priced. More

Good Service Steve was very nice and helped me with my inquiry. He even offered me the use of a rental care, if necessary but as it turned out I didn't need to tak Steve was very nice and helped me with my inquiry. He even offered me the use of a rental care, if necessary but as it turned out I didn't need to take advantage of the offer. I have to bring the car back in for service at a time that is more convenient for me because I had to leave after being there for 90 minutes. They always deliver good service. I will be using Chapman Volkswagen again in the very near future. More

Awesome service I wouldn’t go anywhere else to buy or service my vehicles. I have been going to Chapman for 34 years. I can always count on them I wouldn’t go anywhere else to buy or service my vehicles. I have been going to Chapman for 34 years. I can always count on them More

I'm a regular I have been coming to Chapman VW for the "lifespan" of my 2008 Jetta, and for much of the "lifespan of my 2004 Jetta before that. They do very good wo I have been coming to Chapman VW for the "lifespan" of my 2008 Jetta, and for much of the "lifespan of my 2004 Jetta before that. They do very good work and I feel confident they will be straight forward with me - the customer. I cannot ask for much more than that. More

All done without any fuss I've used this place a few times, and will continue to do so. Professional, consistent, honest and reasonably priced. I have no reason to go elsewhere I've used this place a few times, and will continue to do so. Professional, consistent, honest and reasonably priced. I have no reason to go elsewhere. More

Ignition key tumbler broke Tech rebuilt the tumbler the next day. Had to wait for parts kit. The dealer provided at no charge, transportation home for me since I had to leave th Tech rebuilt the tumbler the next day. Had to wait for parts kit. The dealer provided at no charge, transportation home for me since I had to leave the vehicle over night. More

All of the work was completed in a timely manor From when my car was dropped off to the time I picked it up everyone was professional the work was completed in a timely manor From when my car was dropped off to the time I picked it up everyone was professional the work was completed in a timely manor More

Service Great service from beginning to end. Made appointment online. Bob kept me advised during my time at Chapman. Follow up from Chapman to make sure every Great service from beginning to end. Made appointment online. Bob kept me advised during my time at Chapman. Follow up from Chapman to make sure everything was completed to my satisfaction. More

Complete Rip-off Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue th Once you drop your car off they will hold it hostage until they bleed every penny from your pocketbook. I’m so mad I won’t go into detail but I rue the day I brought my car here. I just brought my car and it didn’t know the headlight settings so I ran my battery down. Thinking I might had a bad battery I had it checked out at my local Auto Zone. The battery was good so I thought I had some kind of shortage so I took it to Chapman Volkswagen and I ended with a new battery, new spark plugs, and a passenger door wire harness. In reality all I need was a battery charge. And I may or may not gotten the spark plugs and harness. That how much I mistrust them. More

Cost increased rapidly after they had my truck. Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuum Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuumed out, mine was not. I told the service rep i broke the guide rails on my sunroof and ask if he could get me a cost to fix it. I was charged 149.95 for the mechanic to say you broke a guide rail $2500 to replace the whole unit (rail replacements are online for 127.00) $500 estimate for 8 sparkplugs and a new belt. Final bill was 1332.55 $8xx.xx for the spark plugs, and the belt. $3xx.xx 2 pulley's $149.95 to give me a price for the sunroof. More