Chapman Ford Northeast Philadelphia

Consistently Great My go to location for getting my Ford worked on. Very reliable and straight forward when it comes to my SUV’s status after 40,000 miles. My go to location for getting my Ford worked on. Very reliable and straight forward when it comes to my SUV’s status after 40,000 miles. More

Great Service I have been using Chapman to service my vehicle for at least five years now since I bought my vehicle from them. I have always received great service I have been using Chapman to service my vehicle for at least five years now since I bought my vehicle from them. I have always received great service from the staff and have had zero problems with my car. Thanks! More

Tom, Mustang Tom ,professional as ever with a quick response when my Mustang was towed in. Drove out in under 2 hours and the bill was as expected Tom ,professional as ever with a quick response when my Mustang was towed in. Drove out in under 2 hours and the bill was as expected More

Great experience Was a great experience, had a huge selection, goes out of their way to try to make u happy. Would definitely recommend to friends and family Was a great experience, had a huge selection, goes out of their way to try to make u happy. Would definitely recommend to friends and family More

Great Service The service provided was great as always Bob was excellent he always provides great customer service makes you feel welcomed each time I’ve worked wit The service provided was great as always Bob was excellent he always provides great customer service makes you feel welcomed each time I’ve worked with him. More

Service They provided a good service, but they kept changing the day I could come and get my car. Overall good service and good costumer service. They provided a good service, but they kept changing the day I could come and get my car. Overall good service and good costumer service. More

Told something different I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday s I needed a loaner car so you guys hooked me up with Hertz. When my car was done the guy in the service center said I could bring it back on Saturday since I got done work late Friday and I wouldn’t be charged anything extra. Saturday I bring rental back and get charged $36. Thanks More

Scammed, Needed repair but was not fixed and charged me. Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off Went to this location to repair my 2005 Ford E250, regarding my check engine and wrench light being on and my truck not running smoothly. Dropped off my vehicle and couple hours later, got a call saying it will cost $508 plus tax and I asked if the issues would be fixed and they ensured that everything will be resolved. Got a call a few hours later, was informed that there is another problem and it may be an extra cost, but they do not even know what the problem is. I left it overnight for them to figure out what the problem is, and the next day I was told that it was just a loose wire and no extra cost to fix, everything was good. Went to pick up my truck, paid the cost, the second we got onto the road, right when we got out of Ford, the check engine light comes back on. About 30 minutes later, the wrench light is back on. We called back and the employee that assisted us told us to bring the vehicle back to check the next day, which is today. Took it back, got a call two hours later, oh wait, another problem that has to do with the throttle body wire that needs to be replaced, another $600 (labor and parts). They cannot even fix my issue, and they cheated me over $500 and they are just going to keep it up by saying additional problems with a price tag on it. I asked to speak with a supervisor named Jary, and he kept giving me excuses regarding how my vehicle is very old, there will be a lot of problems, but there is a reason why I took it to a Ford, it is because a regular, personally owned auto shop cannot fix my issue. I understand how old my vehicle is, but I was told that problems will be resolved after the repair, but it was not. They refused to give me a refund as well for not repairing my vehicle. DO NOT RECOMMEND THIS DEALER AT ALL. More