Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
443 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
443 Reviews of Chapman Ford Northeast Philadelphia - Service Center
Sort by
November 22, 2019
Superior Service The repairs on my car were done in timely manner. The service rep, Joe Rostetter, was quick and efficient. The other team members went out of their The repairs on my car were done in timely manner. The service rep, Joe Rostetter, was quick and efficient. The other team members went out of their way to ask if I needed assistance. I also utilized online service to set up the repair. Quick response from John McFall too! The waiting area was clean and orderly. I was offered a ride home which I preferred over renting a vehicle. They made everything so easy! Thank you. More
by CHRISTINE.PEDRICK
Verified CustomerEmployees Worked With
Joseph Rostetter; John McFall
November 20, 2019
third time gets it right this was the third visit in approximately three weeks for my car. the first 2 visits were for inspection (they missed that the first visit so we came this was the third visit in approximately three weeks for my car. the first 2 visits were for inspection (they missed that the first visit so we came back the next day and waited almost two hours for "the sticker to be placed on the car" and to provide the paperwork on the inspection....we also requested a new passenger headlamp as ours was dead. went back this monday to have this headlamp replaced as it was dead or the connection wasn't good or something. they were quick and handled the problem nicely. thank you! More
by spatriciaweir
Employees Worked With
n/a
November 19, 2019
Great service center but they dropped the ball . Kept trying to figure out why my bills were so high when I had a brand new Volkswagen 2018 vehicle with an extended warranty. Had been coming to the . Kept trying to figure out why my bills were so high when I had a brand new Volkswagen 2018 vehicle with an extended warranty. Had been coming to the dealership since 2018 when I purchased my vehicle paying hundreds of dollars at a time for maintenance and service only to find out this week that the gentleman who was the representative completely missed and dropped the ball by overcharging me for over a year. Now I’m waiting for someone to return my call so let me know when I’m getting my money back for all the services that I paid out-of-pocket for that were kids that were covered under my warranty. Also found out the gentleman that did service me for the past year has been terminated… But how does that help me at this point. The new female tech and her associates found the arrow and I appreciate them for that but it should’ve never happened in the first place. Again still waiting for some kind of communication back they were supposed to be calling me back today we will see what happens. More
by blueharts05
Employees Worked With
Jim, Ashley Miller
November 14, 2019
The Works Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. Called yesterday around 1:15 got a 2:30 appointment and was out by 3:30. Oil Change, tire rotation, check fluids. Very pleased with the service. More
by RMAENV
Employees Worked With
Thomas Mcgregor, Larry Short
November 13, 2019
Service with a smile Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same exce Very friendly and pleasant experience. Kept me in the loop at all times. Went the extra mile. Brought my Lexus in for an inspection same day same excellent service More
by mtpateras91
Employees Worked With
November 12, 2019
Took great care of my car. Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall Staff were friendly from the moment I arrived. Christine, my service rep, was courteous and knowledgeable and made sure my bill was accurate. Recall service was performed and oil was changed. More
by CAROM62
Employees Worked With
Christine
November 10, 2019
Took Three Months to fix Car Took are EOS into the agency to repair trunk latch. There was a total lack of communication as to status of our repair, When we attempted to get statu Took are EOS into the agency to repair trunk latch. There was a total lack of communication as to status of our repair, When we attempted to get status to say we were treated poorly is an understatement. Finally after escalating the issue to the General Manager and Volkswagen Customer Service and several time we were told the repair was complete it was finally completed. The Service Department representative was either not available or did not care. In addition when I originally complained to the sales department I felt threatened. More
by MARKBKELLER
Employees Worked With
These are not the people.
November 04, 2019
fix a intermitant problem I had a banging sound coming from the front of my car. I came in to see if I could set up an appointment to have it checked out. The appointment was I had a banging sound coming from the front of my car. I came in to see if I could set up an appointment to have it checked out. The appointment was for the next morning at 8:30. The problem was located, fixed and completed in about 2 hours. Thanks once again. I couldn't have asked for better service from your dealership. More
by SHELLYGILDAVIS1942
Employees Worked With
Joseph xxxxxxx
October 31, 2019
It took 3 visits and the wheels still did not get rotated. Customer service is horrible and no attention to details by the service staff at all. Requested to have the tires rotated twice and it still was not d Customer service is horrible and no attention to details by the service staff at all. Requested to have the tires rotated twice and it still was not done. Parts that were supposed to be ordered and done in one week, took 3 weeks. Very disappointed. More
by andrey1
Employees Worked With
I don't know the names
October 24, 2019
Terrible! Worst service ever I went because my check engine light was on. I got my car scanned at auto zone so I had the codes. They had my car for a week and the next day I got i I went because my check engine light was on. I got my car scanned at auto zone so I had the codes. They had my car for a week and the next day I got it my check engine light came back on for the same problem. They costed me so much time & money. More
by j.nixon25
Employees Worked With
