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Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
441 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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441 Reviews of Chapman Ford Northeast Philadelphia - Service Center
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August 22, 2019
Mixed feelings Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. The Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. They didn't put my splash shield in correctly. I saw that it was dragging being held on by one(1) clip.when I was heading out of town. I had to get under the truck and take out the last clip. I Took the truck back that following Monday.. Another time a young man (not Bob) tried to tell me that i really should put in a new filter that my truck really needed. Was going to charge me over $100 After talking to another gentleman I found out that the filter the young man tried to sell me wasn't needed because my truck doesn't even have it. Bob took care of that. The young man even wanted me to rotate my tires that I just bought from you guys. (I still got charged by the way) Bob on the other hand is very knowledgeable and seems genuinely concern for the customer and their vehicle. I believe that I might deal with only him. Although the last guy to see me was also considerate and attentive to my concerns. I don't no his name though. The work "seems" to be good. More
by tarlily
Verified Customer
August 22, 2019
awsome service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy More
by gretadidonato
August 21, 2019
Money pitt Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rent Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rental. Never heard from dealership Friday. Called Saturday morning and the guy had no clue about my car. Not happy at all. More
by MIKEG1012
Employees Worked With
August 21, 2019
Personalized Service Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman Bob, constantly provided updates of vehicle necessary mechanical findings. Expeditious service was provided. Have had my Taurus serviced at Chapman past twenty years and would recommend them for total Auto care . More
by tfruley
August 20, 2019
Quick and professional Joe was the one who helped me find out about my warranty which saved me a ton of money on my repairs and they very very friendly and did alot of repai Joe was the one who helped me find out about my warranty which saved me a ton of money on my repairs and they very very friendly and did alot of repairs in a pretty quick manner without slacking on the service! Great job! Very satisfied and will return if I ever need service again! More
by Ohiahender
August 19, 2019
Recall I had a recall for my vehicle and I made the appointment. For almost 2 weeks straight I received emails and text messages reminding me of the appoint I had a recall for my vehicle and I made the appointment. For almost 2 weeks straight I received emails and text messages reminding me of the appointment. The day before the appointment I even called the service center to ask a question about dropping off and again I was confirmed. 20 minutes after that phone call I just happened to check my email and saw a cancellation Fanmail to it then again had to call the service center. At first they couldn’t find me in the system and were asking for confirmation numbers and then finally it was figured out that the appointment was canceled because they ran out of parts. I understand that this can happen with a recall but after so much communication then, I thought it was ridiculous that I was informed sooner about the party. It was just my chance that I received that email right before I drove over to drop my car off the night before my appointment. After this I rescheduled the appointment for two weeks later and on the morning of the appointment I received a text message at 7am letting me know that I’ve been kept in touch with on the progress of my service and by 3:30 in the afternoon I had heard nothing. I texted him and I half an hour later I was texted back just saying that my vehicle was ready. How long was it ready for? No one ever contacted me. Also, when I went to go pick up my vehicle, after waiting for them to go get my car, standing outside for a long time and then walking back inside because it was taking a while, I was never told that they pulled it out and finally I discovered it just sitting there with all the windows open and my keys just sitting on the dashboard. More
by MLJS503
Employees Worked With
I don’t know who I spoke to.
August 19, 2019
Efficiently Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers Courteous and Professional always wanting to go the extra mile. Bob arranged a ride home for me since the mechanics were busy with other customers More
by mikemccrory
Employees Worked With
August 16, 2019
Noise on rear tire or brakes. I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me i I felt something rubbing in the rear of my Fusion hybrid which got worse when I applied the brakes. I took it to Chapman for service. They told me it would be about 24 hours until they could look at it. After I heard nothing well after that.i texted them (they told me to text). I heard that their system was down and the car would be looked at first thing the next morning. I did not hear anything and texted them at 9:45 AM. They did not answer my text for over an hour. I called and they told me the technician was looking at it. They called me back later and told me there was dried mud which had caked and they would remove it. More
by randf77130
Employees Worked With
Corey
August 15, 2019
Incompetent Soooo, initially I dropped off my vehicle for body work due to an accident. When I went to pick it up, I had to leave it there because the key wouldn' Soooo, initially I dropped off my vehicle for body work due to an accident. When I went to pick it up, I had to leave it there because the key wouldn't come out of the ignition. While my car was getting worked on for the ignition, I received a call that the steering wheel tilt lever was broken in the process. So, obviously, my car was stuck there longer. Finally, I get a call yesterday that my car was completed. I went this morning to pick it up. I went to the cashier to pay my bill and they bought out my car. And, once again, I had to leave it there again due to the fact that one of the original problems (trunk door wouldn't close properly due to getting hit in the back) wasn't resolved in the first place. More
by nikki2158
Employees Worked With
John from the body shop, Ashley Miller
August 14, 2019
Oil change Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again Jim was professional and very friendly. I was in and out so quickly. Very friendly and professional which is a must for me. Thanks again More
by evitagomez25
Employees Worked With
Jim in service
