Chapman Ford Northeast Philadelphia - Service Center
Philadelphia, PA
444 Reviews of Chapman Ford Northeast Philadelphia - Service Center
Excellent My Jetta 2011 is in good condition 8 years later because I have excellent service all these years. If I ever need a new car it will be WV & I will bu My Jetta 2011 is in good condition 8 years later because I have excellent service all these years. If I ever need a new car it will be WV & I will buy at Chapman Volkswagen because of people who works there. Thank you! More
Easy appointment, quick professional service Easy to make an appointment, follow up confirmation of appointment day of, prompt intake and completion of service request. Highly attentive to servi Easy to make an appointment, follow up confirmation of appointment day of, prompt intake and completion of service request. Highly attentive to service needs. Highly recommend. More
process ran smoothly The staff was helpful and friendly. Everything was taken care of efficiently. I was continually informed of the schedule. Tom was especially infor The staff was helpful and friendly. Everything was taken care of efficiently. I was continually informed of the schedule. Tom was especially informative as to what was going on. More
The best service Mostly I deal with service department now Cory is one of your best , then comes Gary on the rise of becoming one of the best , I feel that I owe tho Mostly I deal with service department now Cory is one of your best , then comes Gary on the rise of becoming one of the best , I feel that I owe those two individuals my deep thanks and appreciation, for understanding my situation and helping me with my service needs, I am sure that there are more others good managers but these two are the best . More
Quick turnaround I dropped my car off for the recall issued for the gas tank and to get a 10 point inspection the night before my appointment. I received a call an 1. I dropped my car off for the recall issued for the gas tank and to get a 10 point inspection the night before my appointment. I received a call an 1.5 hour later notifying me that my car was finished. I was thrilled that I didn’t have to make any alternate arrangements to get to work the next day. More
Great A great, professional, courteous service. Performed in a reasonably short period of time. Would recommend it highly. Will be back. Five out of fi A great, professional, courteous service. Performed in a reasonably short period of time. Would recommend it highly. Will be back. Five out of five stars. More
Preowned and first service Purchase experience was great took my car in for first service a few days ago, Jeremy Reeve got me right in, service was done quickly very happy with Purchase experience was great took my car in for first service a few days ago, Jeremy Reeve got me right in, service was done quickly very happy with sales and service More
Service Has taken care of my vehicles for the past 15 yrs. Would not take it anywhere else. Scott has been my go to guy for all these years and is well apprec Has taken care of my vehicles for the past 15 yrs. Would not take it anywhere else. Scott has been my go to guy for all these years and is well appreciated. More
Good service but very expensive Jeremy Reeve was a good service tech. The transportation to and from the dealership while my car was serviced was good. Cory (don't know his last name Jeremy Reeve was a good service tech. The transportation to and from the dealership while my car was serviced was good. Cory (don't know his last name) was also good. More
Bad, taken advantage of, inefficient Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - Brought my car in for a 80000 mile factory service as suggested on their website - booked online. On arrival there IS NO 80000 mile service offered - it's 60 or 90K - weird. The service was shown as around $300 and I knew there would be other things so estimated $1000. Nope - they kept my car overnight (not mentioned until 4pm that day), quietly mentioned they were going to change sparks plugs + boots, rotors, brakes - no estimates given. The rear seat belt was not working - had to get it fixed - they did quote to take a look would be $400 (xxx?) + $220 if a new assembly was needed. The bill came to over $1900. Not going back - not impressed, "customer requested" services were added that were never my idea and just feel ripped off. You've lost a customer for life. More