Chapman Ford Northeast Philadelphia - Service Center

Chapman Volkswagen is horrible. This is the worst service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time mu service department I have ever taken my car to. I had my vehicle over for service 4 times and was told nothing was wrong with my car. The 5th time must be a charm because they fixed everything. How can you fix something that I was constantly told was never broken? Service receptionist had an attitude with us. When we asked to speak to a service manager our mechanic got on the phone and said he was the assistant service manager, which we later found out was not true. Called main number to get Volkswagen Service Managers name, got third degree from operator wanting to know why we wanted his name. I have had new cars from Honda and Toyota, never had any mechanical or service issues. I have had nothing but trouble with both since my VW purchase. Will never by another car, Ford or Volkswagen from Chapman as I have a bad taste in my mouth from my dealings with Chapman. More

Took my truck for a a door ajar light on switch to be repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting repair and got my truck back tje same way.nothing was fix and i was charge over 200 dollars for nothing that they fix.im taking this further,getting me a lawyer because i was rip off. More