Back

Chapman Ford Northeast Philadelphia - Service Center

Philadelphia, PA

4.2
444 Reviews

444 Reviews of Chapman Ford Northeast Philadelphia - Service Center

Sort by
April 10, 2019

Awesome service I wouldn’t go anywhere else to buy or service my vehicles. I have been going to Chapman for 34 years. I can always count on them More

by Steve K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you, Steve! We truly appreciate it and hope to see you again soon!

April 10, 2019

Recall service was completed the same day, very fast and professional service. I've used this place a few times, and will continue to do so. Professional, consisten More

by padeerhunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you! We truly appreciate you taking the time to leave us a review and we hope to see you again soon!

April 10, 2019

Awesome service I had to take my car in for an air bag recall and problems with my key fob. I went on a Saturday, yes a Saturday morning at 8. James was awesome! He g More

by shalanesmith9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Melnick
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words! We truly appreciate it and hope to see you again soon.

April 10, 2019

Vehicle service Had a service appointment for my F150. When I arrived Bob handled everything professionally and it was a pleasure along with him. He had my vehicle co More

by jnlb50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for taking the time to leave us great feedback! We truly appreciate it and hope to see you again soon.

April 10, 2019

Make Bob a Manager! Bob has been helping my family with all of our vehicle service needs for...25 years now? I think that number is right, ever since my dad got his 1994 More

by NickNickBoBickBananaFanaFoFick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words, Nick! We truly appreciate your feedback and hope to see you again soon!

April 10, 2019

10,000 mile tuneup Very knowledgeable, responsive.and reliable. I appreciate the service over the years, and I will continue to recommend the Chapman Service. Departmen More

by SHIBE50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Masusock
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words! We hope to see you again soon.

April 10, 2019

Quick in and out Always in and out quickly and bob makes sure everything is done well as well as steve the mechanic Always happy to come back knowing I’ll be taken c More

by GANVTCBM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for taking the time to leave us a review! We truly appreciate it and look forward to seeing you again soon!

April 10, 2019

Service Excellent service and professionalism! Always courteous and prompt when discussing vehicle related topics. Been working with Bob for a quite a few y More

by MATTCOMEY22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for your kind words, Matt! We truly appreciate it and look forward to your next visit.

April 10, 2019

first time service customer we took our '18 f150 to Chapman for a scheduled maintenance. It was our first time servicing our vehicle at this location. Joe Roletter was our Servic More

by vc421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Roletter
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Thank you for taking the time to give us your feedback! We truly appreciate it and hope to see you again soon.

April 10, 2019

Cost increased rapidly after they had my truck. Their estimates don't mean anything, the cost increased rapidly after having my vehicle in their possession. Other customers had their vehicles vacuum More

by bml215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Apr 11, 2019 -

Chapman Ford Northeast Philadelphia responded

Hi, we would like to speak further with you regarding your experience. Please e-mail us at social@chapmanautogroup.com with your information so we can reach out.

...
42
...