Chapman Ford

Worst Experience Worst Dealer I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different place I dropped my car off at Chapman ford 1/13/2017 @ 330 pm and was met by service manager John. I was explaining that I took my care to 2 different places and no one would touch it because there was a recall on the Fiesta that only ford could fix, John said that I could drop it off 1/13 and if it was a warranty issue it would be ready. I had questions about a rental, or loaner but left my Drivers license at home, so it wasn't an option. 1/14 @ 9:44 I called and LVM for the service department to check on my car, at 10:03 I received a call from John and he stated that my car wasn't looked at yet, that once his tech gets around to getting to my car and finding out the issue he will call me back. I then receive a call at 11:30 from John saying that the care is covered by the ford warranty for the faulty transmission and that the module will be replaced and since the tech didn't have time to look at my car and was already dealing with 2 other vehicles with the same problem, I asked him if there was a way to get the paperwork ready for the loaner car, and if it could be ready since I would have to take a lunch to run and get one since I get off work @ 5pm, and they close @ 3pm. John stated that I needed to have my CC and I was asking questions in regards to my responsibility of the rental and I was told by John that he was being patient with me, he didn't have the answers to the questions, that there were plenty of Ford dealers, and I was to go pick up my car and take it to another Ford dealer that my vehicle wont be fixed but put back together by 3pm and hung up on me. I called back @ 1140 and talked to Tim the Sales manager and was told within the hour I would have an answer, I am still awaiting contact back. It is now after 230 pm. My vehicle has transmission problems, its not shifting properly, making the engine rev and shift stays over 7rpm. This is unacceptable to be told to take my vehicle to another dealer because a service manager cannot perform the proper customer service and answer simple questions. If I am told to remove my broken vehicle which is under ford warranty from 1 dealer and drive it to another I am making sure this is documented for when I have to get legal representation involved if something happens to my vehicle. After contacting again, trying to confirm if my vehicle would be fixed, i was told no, i drove it in, i could drive it out, or have it towed but needs to be done today by 3pm. UPDATE 1/14 @ 230 After calling several times with No all back, I was told by the receptionist that the Service Department handed her an envelope with my keys and that my NOT FIXED car was in the front parking lot, I called back and Talked again to John Otero, I asked him why is he not fixing my car that is covered by ford, I was told he wasn't going to answer any more of my questions, that my car was waiting outside for me. I told him it shouldn't be driven per his advise on Friday when I dropped it off, He told me I drove it in, I could drive it out, or have it towed, he doesn't care. UPDATE ** 1/14 @ 330 I went to the dealer and was told by Timothy the Sales manager that there was nothing that he could do being the Sales manager and not the service manager. He told me that they have the right to refuse service to who ever they please, which I went to the service department and took pictures, NOT POSTED anywhere. I am utterly disgusted with the lack of service provided by Chapman Ford. I feel that Ford was eager to take my car thinking it wouldn't be a warranty issue and that I would be helping their sales quota, but since it was covered, they didn't want to deal with it. I was never once rude, or extreme until I was told by John Otero to go to another dealer, But asking questions and being informed on my vehicle IS NO REASON TO BE FRUSTRATED with someone who is in customer service. I am very knowledgeable when it comes to cars, grew up with cars, and JOHN OTERO has no clue what the xxxx he was talking about with my vehicle and my asking the right questions to his wrong answers obviously made this go sour. I am not some mindless drone that will let people run over me. I have had my Toyota in a dealer several times, and due to the Awesome Customer service provided at Riverview Toyota and Autonation Toyota that I actually only service my car here!! Chapman FORD is the worst place to service a car, and with the Sales manager just as not caring I would say even to buy a car!!! BEWARE OF THIS DEALER!!!! More

Excellent, attentive service and great price Polly is awesome and exceeded all expectations. She made sure all questions were answered and was never pushy. Price was the best we've seen and thi Polly is awesome and exceeded all expectations. She made sure all questions were answered and was never pushy. Price was the best we've seen and this was the only dealer that had the color we wanted. We are very happy! More

All Black 2017 GT Let me just say that my experience at this dealership has always been a good one. Just recently bought a new 2017 Mustang GT all black, and i am 100% Let me just say that my experience at this dealership has always been a good one. Just recently bought a new 2017 Mustang GT all black, and i am 100% satisfied with my purchase. I would like to thank Timothy Quintana for making it super easy for me to drive away with this beauty. If you are ever in the market for a new ford vehicle or any type of car, give Tim a call, I highly recommend him. If he can help a 22 year old like me get a great deal and walk out with a new car and no regrets then he is the person you need. Once again thank you Tim and Chapman Ford for the great service. keep it UP. More

Waste on time and money Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only Called service department to confirm they had the part I required and was told they did. I made an appointment and drove 45 minutes to get there, only to be told they would have to order the part and it would take a week. I told the service advisor that the woman on the phone (when I made the appointment) said the part was in stock. The service advisor said, " This happens all the time. They don't know what they're doing in there." I left to drive another 45 minutes home and this dealership is permanently off my list. Don't waste your time and money dealing with these incompetents. More