Chapman Ford - Service Center

I would like to give a big shout out to Rosi Williams in Service. I had my unit at another dealership with transmission issues where it sat for 8 days without anyone looking at it. I had a driver out of t Service. I had my unit at another dealership with transmission issues where it sat for 8 days without anyone looking at it. I had a driver out of town and the additional downtime was a problem. I paid the additional cost to have it towed to Chapman Ford.. Rosi was my Service Advisor. She was a joy to work with on my repair. She got my truck in looked at and repaired in a matter of days. She was polite, professional and very easy to deal with. She kept me updated and made sure that everything was taken care of to my satisfaction. My truck was repaired and cleaned and looked like it was showroom ready when we picked it up. I cannot thank Rosi enough for her great work and care that she showed me as an out of town customer. Being a Fleet Manager, I have dealt with many Service Departments in my 20+ year career. I can easily say that this was the best service experience of all. Chapman Ford has a great, dedicated employee in Rosi. More

Coming back from Flagstaff two weeks ago I experienced the dreaded "death wobble" on my 2019 F250. As Chapman is close to my work I decided that I would call them to see what they could do for me. Called the dreaded "death wobble" on my 2019 F250. As Chapman is close to my work I decided that I would call them to see what they could do for me. Called on a Monday and they offered to get me in that afternoon but I decided to wait until Tuesday morning. I dropped it off, they dropped me off at work, and I picked it up that afternoon. Ran it back up last weekend to make sure it was good to go and it is. Extremely satisfied with the work they did as well as how quickly they were able to get me in and get it completed. They also noticed that my batteries were leaking and replaced them under warranty at the same time. They have certainly earned my business from here on out. Timothy Beal was extremely helpful and forthcoming and quite frankly I couldn't have asked for more. More

vehicle repair Chapman Ford has always given me the best service over the years. I highly recommend this dealership. Service adviser and master mechanic are very k Chapman Ford has always given me the best service over the years. I highly recommend this dealership. Service adviser and master mechanic are very knowledgeable and professional. More

Ryan in service was awesome. Good follow up, polite, and helpful. I called and I explained the situation, he made an appt right away and handled my concern helpful. I called and I explained the situation, he made an appt right away and handled my concern More

thumbs up THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford THUMBS UP !!!! mr. ward is a true professional, very courteous. all the staff at chapman ford , gets THUMBS UP from me. I would recommend chapman ford to all my friends and family. the "best" service dept.. More

Morgan & service staff did a used vehicle inspection on my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call my F150 and also fixed two other small issues in the cab. Morgan & service staff were friendly, timely and great to work with. I will definitely call Morgan in the service department at Chapman Ford Scottsdale if I need future service on my F150. More

Great Customer Service We took our vehicle for a recall and Rosi was very informative and advised how she would contact us. She checked on our warranty as we had been to Qu We took our vehicle for a recall and Rosi was very informative and advised how she would contact us. She checked on our warranty as we had been to Quick Lane previously and received great service from the technicians there. She was very friendly, efficent and informative about our car and repairs. The print out of our vehicle ad suggestions really help in maintaining good quality of our vehicle. Thank you so much! More

Best Service Ever I can't say enough good things about the service we received at Chapman Ford. The Service Advisor and Service Manager went above and beyond to ensure I can't say enough good things about the service we received at Chapman Ford. The Service Advisor and Service Manager went above and beyond to ensure we were satisfied customers. We had our 2013 Ford Escape towed there when it failed. They worked with us and our 3rd party extended warranty company to replace the engine. They were patient while we worked with the warranty co. They were responsive, honest and we drove home in a car we know was done right and we can rely on. When we need a new car Chapman Ford will be my first choice. More

Above and beyond Small problem with my Ford, but Byron and the rest of the service team went way beyond expectations to take care of it. No hassles, easy experience. Small problem with my Ford, but Byron and the rest of the service team went way beyond expectations to take care of it. No hassles, easy experience. Thanks. More