Chapman Hyundai Phoenix

I had 30,000 mile service done on my Hyundai Santa Fe this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 servi this past Monday at Chapman on Bell Rd. Prior to my appointment, I consulted my Hyundai handbook for all the necessary requirements of 30,000 service. I fully knew what was expected. When I arrived, Norm advised me I would have to have a transmission flush done as well, which was not in my manual. I advised that I felt that I thought that was odd, as most vehicles have transmission fluid work done about 50-60,000 miles. He assured me it was part of the 30,000 mile service, and advised me the cost would be about $479. I told him if it was part of the 30,000, I had to have it done. A few minutes later, he came back into the waiting area and stated that I was right-transmission service did not need to be done until 60,000, but that I had to have coolant service done. Again, coolant service was not listed as a 30,000 mile service, but he felt it was part of the service, and I did not want to do anything to void the warranty. They finished the work, I received my bill at the end of the service, and left. That night, while talking to my husband, we got out the Hyundai Santa Fe manual again, and coolant service is not necessary until 60,000, even under severe conditions. I verified this on the Hyundai website as well. http://www.hyundaiusa.com/maintenance-schedule/ So, my question is...why did Norm state that the coolant was part of 30,000 mile service, when by Hyundai's own manuals, it is not; why did Norm insist that my car needed transmission service, when it does not until 60,000? My husband is angry that we paid for services we do not need, and I feel that Norm took advantage of me because I am a woman. Finally, I noticed the day after my service that the right front panel is bent-right where the tire would have been removed for tire rotation. I do not know if there is a pin that holds it to the frame that popped off, or it in fact it is truly bent, but it was obviously done when maintenance was done on the tire rotation, as it is bent from underneath. I would like an explanation of the extra services I had to pay for, and I would like my front panel repaired. I have tried to contact Micheal Hanna, the service manager, the email he gave as a contact is invalid, and I left a voice mail message with no return. More

I brought my 2005 Santa Fe in for regular servicing at 60,000 miles. Jamie called me within an hour and told me they recommended several items that needed to be repaired, including broken motor mounts, st 60,000 miles. Jamie called me within an hour and told me they recommended several items that needed to be repaired, including broken motor mounts, steering pump, spark plug and more. The total to attend to all was over $2000. This was totally unexpected as I bring the vehicle in on schedule for maintenance. I could not afford even $1000 dollars in repairs, but she indicated some items could wait, but the motor mounts did need replacement now. I agreed to the mounts being replaced in addition to the regular service items due at this time. She saved the broken mounts and showed them to me when I came to get the car. Still in shock that these items suddenly failed in 3000 miles, I came back to ask them to show me where the mounts were located. Jamie immediately got the mechanic who performed the work and after getting the car up on the lift, Matt, showed me the location of the mounts. I was still skeptical that they had been replaced with new, but Matt told me he also washed the engine which then had run-off water that flowed over the mounts, making them looked "used". After some further discussion and Michael coming to also hear my concerns (about the shock to me hearing my Santa Fe needed so much repair) in light of how dedicated I am to having services done at regular intervals. I asked that I have one dedicated mechanic who would always be responsible for and perform maintenance on the Santa Fe. Michael and Matt were very agreeable to that request and I did leave feeling that my concerns had been addressed and resolved. Jamie was patient through this whole encounter, as were Michael and Matt. I do apologize to Matt, especially, for doubting that he actually did the repairs and replaced the broken parts with new. After talking with him, I believe in his integrity and look forward to knowing that he will care for my vehicle upon future visits to Chapman Hyundai. More

As always, Jaime's friendly manner has never faltered and is the best possible representative for the company!!! Every single visit, she has done an incredible job taking care of my vehhicle. is the best possible representative for the company!!! Every single visit, she has done an incredible job taking care of my vehhicle. More

Jaime is wonderful, always very friendly and attentive. I just took our Sonata in for its oil change. I think the floor mat issue may be fixed this time. Thank you Jaime for looking into that issue again. As just took our Sonata in for its oil change. I think the floor mat issue may be fixed this time. Thank you Jaime for looking into that issue again. As always, I am happy to have Jaime as my service consultant. Lisa Rubino More

Jaime helped me on three different occassions with warranty work on my 2011 Sonata. With all three occurances she was extremely, helpful, friendly, courteous and went above and beyond to make sure I w warranty work on my 2011 Sonata. With all three occurances she was extremely, helpful, friendly, courteous and went above and beyond to make sure I was satisfied with my service experience. She even offered a restaurant location nearby while the work was being done! The service work on all three occurances were also taken care of without issue. I'm a very happy customer! More

Steve, our sales person, was absolutely great! He took all the time necessary to explain all the details of the car we were purchasing. He was very reassuring to our daughter about the mileage rating for all the time necessary to explain all the details of the car we were purchasing. He was very reassuring to our daughter about the mileage rating for the vehicle and the new technology used to achieve that mileage. He was very attentive & patient and very thorough. I'd highly recommend Steve. More

I was in and out in np time at all. I came in for my first lube and oil change. They did wash the car. first lube and oil change. They did wash the car. More

Jaime was very welcoming and made it a no-hassle experience. She kept me informed about the progress and what they were doing to ensure that the problem would be fixed. She provided me with a cour experience. She kept me informed about the progress and what they were doing to ensure that the problem would be fixed. She provided me with a courtesy car when the work on my car took longer than originally expected, and all work was covered by warranty. More

Jaime was very professional and attentive to what I needed to have done. She warned me it could take up to three hours for the retint on the window. But it only took an hour so that was a nice surpri needed to have done. She warned me it could take up to three hours for the retint on the window. But it only took an hour so that was a nice surprise. I loved that the car was washed when it was returned to me and the little box of sweets on the dashboard. The only complaint I would make is that the guys should return the car with the same radio station on as it was given to them. ; ) More

I was welcomed immediately upon my arrival at the service garage. Mr. Rosen asked me a few quewtions and I told him the issues I was having with my Elantra. I was told to go to the waiting area where we ha garage. Mr. Rosen asked me a few quewtions and I told him the issues I was having with my Elantra. I was told to go to the waiting area where we had coffee and pastries, up-to-date magazines (that almost never happens) and a television. The service was performed on my car including two recall matters which I had forgotten to mention. Mr. Rosen came in during the waiting period to let me know that the procedures had been done and that my car was being washed and would be delivered to me immediately. I was pleased how smoothly things went and how nice everyone was. Everyone whowas waiting seemed to feel the same way. The price was perfect . . . my warranty covered everything. More