Chapman Hyundai Phoenix

At the last minute 10.29.2010, Friday, I called to see if the seat back in our 2007 Azera could be repaired. The seat back would not move forward, and laid flat. Ms. Heyns said to bring it in and they would the seat back in our 2007 Azera could be repaired. The seat back would not move forward, and laid flat. Ms. Heyns said to bring it in and they would look at it. I came right in and they analyzed the issue and indicated they would have to order a part. I appreciated being able to get right in, late on a Friday afternoon. This is not the first time I have contacted Ms. Heyns with an issue, and each time have been taken care of in a very timely manner. No one could ask for more. Too bad other concerns do not approach their customers in the same manner as your Hyundai Dealership.......John Wilkie More

An outstanding car buying experience. We called Justin from across town about a car our son saw online. By the time we got to the dealership he had taken it off the lot so it would still be here for us. from across town about a car our son saw online. By the time we got to the dealership he had taken it off the lot so it would still be here for us. Hal told us that he wanted his customers to have a good experience whether or not they ended up buying a car from him. That was in fact the case. And he did not pull any sleazy car salesman tricks. In fact, the interest rate he gave us turned out to be better than we could have gotten from our credit union. More

Your rating scale does not make it possible to rate this dealership and its staff highly enough. I rarely give the highest of ratings to anyone or any organization in the belief that there's always room for dealership and its staff highly enough. I rarely give the highest of ratings to anyone or any organization in the belief that there's always room for improvement. But, I don't know where it would be for Chapman Imports and its staff. I have not had to purchase a car in over 30 years (drove fleet cars). In spite of considerable internet research it was a frightening prospect to simply consider walking into a dealership, much less attempting to negotiate. From my first contact with Hal in internet sales, I was made to feel "part of the family". Throughout the day, I worked with Hal, Justin and Joe. You guys were all great!!! In fact, all the staff were friendly, and I was impressed by the sense of comraderie between them. I love my new 2011 Tucson - it drives like a dream, and I feel like a Queen in it. AND the price was absolutely unbeatable for this SUV ... or any other similar vehicle I looked at. Thank you for making the whole experience not only less stressful and frightening, but actually fun! More

This dealership worked very hard to make my purchase of a Ford Escape as smooth as possible. Great service and a great price. Additionally, gave me a Very fair tradein price on my Ford Focus. Finance pers Ford Escape as smooth as possible. Great service and a great price. Additionally, gave me a Very fair tradein price on my Ford Focus. Finance person was also superb. Worked hard to get the paperwork through quickly and thoroughly. More

I have given this car dealership the highest value you provided. Thier excellant customer service and overall car buying experience was extremly pleaseant. I purchased one of the least expensive cars and provided. Thier excellant customer service and overall car buying experience was extremly pleaseant. I purchased one of the least expensive cars and I was treated like I bought the most expensive car. They even helped me play a practical joke on my daughter who the car was for. They all were sincer and helpful on what is to most people purchasing a new car a nightmare. I can not express in words how happy they made my family and I. All I can say is Thank You! More

I spent a week shopping for a new car, extensively searching on-line sites and going to several different dealerships around the city. Chapman Hyundai on Bell Rd. was where my search began (I stopped searching on-line sites and going to several different dealerships around the city. Chapman Hyundai on Bell Rd. was where my search began (I stopped in at the very beginning of the week just to take a look around and get an idea of what Hyundai had to offer) and it's also where my search ended (I returned to this dealership at the end of the week to make my purchase because of how superior they were to the other dealerships I visited). I was thoroughly impressed with the level of customer service I received. Not only was working with Hal and Joe completely enjoyable (both are sincerely friendly, funny, honest, helpful, outgoing guys), but I trusted that my interests were their priority. I didn't feel like I was being "sold" a car: I felt like I was being helped to find the car that worked best for me and my budget. I never felt pressured into making an on-the-spot deal, I didn't feel dooped into the "this will be your monthly payment" game, and I was given all the time and attention typically reserved for a customer purchasing a much more expensive vehicle. (I was considering one of the least expensive models available and needed to stick to a strict budget, but I still felt I received the elite package in customer service!) I went to other dealerships where even the time I spent test driving vehicles was torture--I couldn't get out fast enough. Conversely, I spent a great deal of time at Chapman and found the entire experience to be a pleasure (even the employees with whom I wasn't directly working were friendly and attentive). I will return to this dealership for all of my future car-buying needs, and I will strongly recommend my friends and family shop here as well. Thank you, Hal and Joe, for such a delightful time! More

My brother lives in New Mexico and came down for the weekend to see my new 2011 sonata SE (Pearl White) After driving mine, he wanted to look at getting a pearl white 2011 sonata SE like mine. We met wi weekend to see my new 2011 sonata SE (Pearl White) After driving mine, he wanted to look at getting a pearl white 2011 sonata SE like mine. We met with Ron Rockey and he was very professional, polite and knowledeable. My brother got his car that he wanted at a "fair" deal and had a very pleasant experience. I also took my car to get the windows tinted.... they did a very good job and the customer service is top notch. More

I contacted Chapman through the internet. I requested information on some used Hyundai sedans. Joe D. contacted me back immediatly through email (as I requested). He also sent additional information on information on some used Hyundai sedans. Joe D. contacted me back immediatly through email (as I requested). He also sent additional information on some other choices. When I went to the dealership he was very accomodating. He listened to what I had to say and understood my circumstances. Since I was without a car he made sure I was transported to and from the dealership. I got a GREAT price on the car of my dreams!! He worked with me on securing the financing and I drove off in the perfect car for me. I will use Chapman to service my car, especially since the warranty is so awesome! And the next time I am in the market to buy a car Chapman and Joe D. will get my business. I thank everyone at the dealership for being so friendly and accommodating! More

What a pleasent supprise!!!!!!! A dealership that really made you feel at home..We came in with the idea of buying a used car, and in the process ended up with a great new Sonota..Mr. Hal Bliss is really a made you feel at home..We came in with the idea of buying a used car, and in the process ended up with a great new Sonota..Mr. Hal Bliss is really a great asset to your sales dept. We both took an immediate liking for this young man......We felt like he was family,which in our case is GOOD!!!!!!My wife Dolores had recently totaled our car, and was still uneasy about driving..Hal said"No Problem" he would personaly deliver the car to us over in Mesa--a good 45 min. drive. Next day on his "day off"??? He and his lovely wife and daughter, brought the car over. He was all to happy to explain all the functions and gave us a thorough run through..We even had a nice visit, and really enjoyed our relationship......Hats off to all of the sale dept!!They preformed their duties in very professional manner.... We really love our Sonata--super nice to drive--Thank you all"SO MUCH"!!!!! Sincerely Dee and Grumpy......... More

My mother and I were working with Ron Rockey the last couple of visits and he was very nice, professional, knowledgeable. We came in to test drive a new sonata limited and Ron was busy so he had another couple of visits and he was very nice, professional, knowledgeable. We came in to test drive a new sonata limited and Ron was busy so he had another salesman help us. Not only could he not answer any basic questions in regards to the car, he could not even pick out the new sonata from their back lot and even stated that "all the cars look the same to him". When it ame to the test drive... he let us drive it (1) block at 30 mph. Yes... (1) block. And on the way back he made the comment... "so... do you want to go back and have me fill out the paperwork?". We were so disenchanted we just got out of the car... got into our car and left. Later I contacted the sales manager and told him what an aweful experience we had. Our first salesman... Ron Rockey called us and aplogized and we did not hold anything against him. More