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Chapman Hyundai Phoenix

Phoenix, AZ

3.9
1,204 Reviews

999 West Bell Road

Phoenix, AZ

85023

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1,204 Reviews of Chapman Hyundai Phoenix

December 01, 2010

I wish the prices were more competitive with independent garages & that outside coupons would be accepted. The waiting area is always very clean as well as the rest rooms. Jaime Heyns is a tremendous asset More

by gina34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
Dec 09, 2010 -

Chapman Hyundai Phoenix responded

Thank you for the review. I wanted to personally express to you my appreciation and thanks for choosing Chapman Hyundai/Mitsubishi. At Chapman we feel our customers are part of our family. We strongly believe in the principal that the customer always comes first and is our most important asset. If you should need any assistance in the future please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 26, 2010

I would like to take a min to thank Jamie for all her hard work during my last visit. Jamie ensured I fully understood the needed work to be completed on my car and ensured my time frame was met so I wa More

by brooksjab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for your review. I am so happy to hear you have had a positive experience! Chapman is one of the few family-owned and family-operated dealer groups in the Valley; at Chapman we feel our customers are part of our family. We strongly believe our customers are our most important asset! If you should ever need any assitance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 25, 2010

I brought the car in for service after receiving a letter about a "Recall". The only person I dealt with was Jamie H., and she could not have been more courteous and helpful. I'm a new Chapman customer, and More

by azbernster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Heyns
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for your review. I wanted to personally express to you my appreciation for choosing Chapman Hyundai/Mitsubishi. A quality customer experience is something the entire staff is involved in and continually striving for. We strongly feel our customers come first and are a part of the Chapman family. If you need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 21, 2010

Worked with Jamie on several occasions. A newer dealer opened a couple of miles from my office. I did contact them to service my vehicle on this occasion. Their telephone service was terrible... disconn More

by howardsnader
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Hynes
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for your review. I am so happy to hear you have had a positive experience. Here at Chapman Hyundai/Mitsubishi our philosophy is to structure and operate our entire enterprise to assure the customer is enriched and has a sense of well being. Our customers are a part of the Chapman family. If you should ever need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 20, 2010

Once again, Ms. Heyns took care of the necessary repairs after the ordered part came in. She always puts the customer first and makes sure that the work is accomplished in the shortest time possible. The wo More

by johndwilkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for your review. I am so happy to hear you have had a positive experience. Delivering a world class customer experience is something the entire dealership is involved in and continually striving for. We strongly believe the customer always comes first and is our most important asset. If you should ever need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 16, 2010

The only reason that I dinged the dealership in this instance was because until I called to find out when scheduled service was going to be, they totally forgot to schedule or order the part. Other than More

by Abiben
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Heyms
November 15, 2010

Salesman had a good attitude. He was verry helpful and gave a detailed overview of the car that I was interested in. I gave the ratings because my expierence with the salesman was very pleasant; he did no More

by genesisbible
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Rocky. Patricia Thompson
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for the review. I am so happy to hear you had a great experience! A quality customer experience is something the entire staff is involved in and continually striving for. We strongly belive that the customer always comes first, and is our most important asset. If you should need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 13, 2010

I recieved a very good experiance having my car serviced at Chapman Hyundai, I would reccomend others to visit this dealership, I had a loaner car while my car was in service so it made it a lot easier for More

by clippers1856
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny, Jamie, Joe
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for the review. I wanted to personally express my appreciation for choosing Chapman Hyundai/Mitsubishi. Our philosophy is to deliver world class customer service each and every time! Our customers are part of the Chapman family and are our most important asset. If you should ever need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 09, 2010

We found Steve on the internet and are so glad we did. We just moved here from Illinois and were unsure of what dealership to visit for a Sonata which is the car we've being thinking about for a few months. More

by larrystrickler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Schuttler
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for the review. I am so happy to hear you have had a plesant experience! Here at Chapman we strongly believe our customers are part of the Chapman family. We look forward to a long business/family relationship! I am sure you will find the same great customer service in our service department. If you should ever need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi

November 07, 2010

I received the friendly professional service that I have come to expect from Chapman Hyundai Phoenix. Jaime was great and the workmanship was up to your usual excellent standards. Prices seem to be reasona More

by norbt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Heyns
Nov 29, 2010 -

Chapman Hyundai Phoenix responded

Thank you for the review. So happy to hear you have had an pleasant experience! Here at Chapman Hyundai delivering world class customer service is something the entire dealership is involved in and constantly striving for. If you should ever need any assistance in the future, please feel free to contact me. Sincerely, Jamie Cox Customer Relations Manager Chapman Hyundai/Mitsubishi