Chapman Hyundai Phoenix

Update to earlier review Update to the original review posted on June, 19: Let me be clear, General Manager, George Salman, and Sales Professional, Rafael Felix definitely wen Update to the original review posted on June, 19: Let me be clear, General Manager, George Salman, and Sales Professional, Rafael Felix definitely went above/beyond their normal channels (e.g. making extra phone calls, sending texts/emails, navigating corporate contacts, giving me a loaner car, etc....) to correct this issue with my tires. However, I'm still not 100% satisfied with the result. Chapman Hyundai and I ended up "splitting" the cost for the replacement of four new tires. My bill? $268.24 After much research, George concluded, the OEM tire manufacturer (Hankook) would not do their part because: 1) I never had my tires rotated during dealership performed services and 2) I wanted to replace the tires with a competitors tire. A tire that might actually get use close to it's predefined treadwear estimate. That lack of Hankook corporate accountability, for creating a substandard product that only lasted 20k miles, left George and his team accountable to me for something outside of their control. That much is true. However, in light of that, here are some questions for you to ponder before you make your next service appointment: 1) Should anyone ever have to replace tires on a new car at 20k miles due to normal wear? 2) Should EVERY Hyundai dealership service department inform their customers that tires should be rotated every 5k miles with your oil change and not charge you for both services? 3) Should the dealership work quickly and diligently to resolve customer issues to their COMPLETE satisfaction? 4) Should the dealership create a seamless service process for the customer? 5) Should the customer be expected to pay for labor that they don't want the dealership to perform? 6) Should the service department advisor know (or be able to tell) how many psi should go in a tire without reading the factory sticker on the door? 7) If the service advisor doesn't know the answer to a customer question, shouldn't they try and get the right answer instead of just giving service advisor speak? 8) Should the dealership renege on a written agreed refund for labor costs? 9) Should the dealership "persuade" you to give them a good review (or change your original review) by holding your refund for labor costs hostage? 10) Court of public opinion, what say you? More

My 2017 Elantra I had an amazing experience at Chapman Hyundai!! Rafael Felix was my Salesman and he went over every part of my car with me. He was very straightforwa I had an amazing experience at Chapman Hyundai!! Rafael Felix was my Salesman and he went over every part of my car with me. He was very straightforward throughout the whole process. It is my first Hyundai and I am very pleased with the car. If you are looking for a car go see Rafael Felix if he is not there come back when he is.. More

Review Good experience. Had some scratches on bumper and the body shop was not a place I would return. Not the best job . Can see bubbles on the trunk Good experience. Had some scratches on bumper and the body shop was not a place I would return. Not the best job . Can see bubbles on the trunk More

Very Happy with Chapman My last 3 Hyundais were purchased from a different valley Hyundai dealer and after my last experience I wouldn't go back. Chapman Hyundai will definit My last 3 Hyundais were purchased from a different valley Hyundai dealer and after my last experience I wouldn't go back. Chapman Hyundai will definitely be a place where I return. It was a very different experience and I am very pleased. More

Allen Heatley is Awesome! My overall experience was great! Allen Heatley is a thoughtful, funny, and professional salesman. If it wasn't for Allen I would have possibly gone to My overall experience was great! Allen Heatley is a thoughtful, funny, and professional salesman. If it wasn't for Allen I would have possibly gone to another Hyundai dealership. Thank you Allen! Keep up the good work selling the good stuff! 👍🏻 More

Happy Customer The dealership was clean and everyone was friendly and not pushy. It didn't feel like I was at a car dealership the atmosphere was so relaxed and inv The dealership was clean and everyone was friendly and not pushy. It didn't feel like I was at a car dealership the atmosphere was so relaxed and inviting. They made me feel comfortable while I waited(not a long wait). I was able to leave with a new car because Veda took the time to get me into a vehicle within my budget. More

Kelvin's new 2017 Elantra My dad and I bought 2 cars from Fred, the sales rep and Johnny the sales manager and had a great experience. My family and I have bought 6 cars now i My dad and I bought 2 cars from Fred, the sales rep and Johnny the sales manager and had a great experience. My family and I have bought 6 cars now in the last 12 years and will return in 2-5 years again because of the experience. I highly recommend Fred, Johnny and this dealership. I do not have family at this dealership, or was I compensated in any way for this review. More

Ecellent salesperson Rafael Felix is an excellent salesperson. He was extremely helpful and knowledgeable about the 2017Hyundai Tucson that l purchased. Informed me about Rafael Felix is an excellent salesperson. He was extremely helpful and knowledgeable about the 2017Hyundai Tucson that l purchased. Informed me about as much as l could absorb for one day. l returned the next day for more instruction. he spent at least three hours helping me. Thank you Rafael. Anne Busfield More

GREAT SERVICE, LIKE ALWAYS! This is my second lease car I get from them, and I will return again for my third! Friendly, courteous, fast, and very professional environment. This is my second lease car I get from them, and I will return again for my third! Friendly, courteous, fast, and very professional environment. More