Chapman Hyundai Phoenix

Inept and dishonest staff My experience was unbelievably poor. I'd purchased two previous vehicles from this dealership, this was the 3rd in under 5 years. The salesman gave fa My experience was unbelievably poor. I'd purchased two previous vehicles from this dealership, this was the 3rd in under 5 years. The salesman gave false information after being asked a direct question about a protection plan on trade in that I planned to cancel, effectively taking my $1000 without my permission. The deal took 16 and 18 days for 2 payoffs to take place, costing me money. I was lied to about when checks were sent. The GM acted like he cared, then made excuses for his staff (salesman not addressing the $1000 properly), using an analogy that if the salesman were smart he wouldn't be a salesman, he'd be in finance. They slammed me with a $228 theft protection package, with no advance discussion. I was lied to multiple times trying to rectify the situation re: payoffs, etc. Overall, without a doubt the worst car buying experience ever. I used to send people their way. NEVER again. More

Easiest time ever buying a car Did most of research online and negotiated with Justin over email. Came to agreement showed up at dealership. Paperwork was already prepped .minor hag Did most of research online and negotiated with Justin over email. Came to agreement showed up at dealership. Paperwork was already prepped .minor haggling but that's to be expected. No pressure at all. Was in and out within 2 hours record time.. Justin was easygoing and good with follow up. I even sent a family member to go talk to him. Pleasant experience More

Genesis In the beginning god created the heavens and the genesis and He said "this is good". Then He said "My work here is done". And He sent in his only beg In the beginning god created the heavens and the genesis and He said "this is good". Then He said "My work here is done". And He sent in his only begotten third-born with just enough cash to drive away in a new G80. And then the maiden Yeda was sent forth to find the third-born because she forgot to secure the keys for the trade-in for the sale. But now all are happy More

Justin rocks!! Justin Creasy is awesome! He sure knows his business! He walked us thru the whole process and was excellent in crunching the numbers to get us the car Justin Creasy is awesome! He sure knows his business! He walked us thru the whole process and was excellent in crunching the numbers to get us the car of our dreams! Even though it was getting near closing time, he didn't rush us, got the paperwork though quickly and smoothly and the next thing I know we were driving away in a new to us 2010 Ford Hybrid. Never thought we'd own a Hybrid and hope someday to return to Justin and get a Hybrid for myself!! More

new car purchase Rafael was the best!!! I would return to chapman when I am ready to purchase again just to deal with him....He was very professional and helpful and Rafael was the best!!! I would return to chapman when I am ready to purchase again just to deal with him....He was very professional and helpful and was willing to spend as much time as I needed to make the decision that was best for me. More

Awesome Sauce Everything went great, the whole staff was amazing, they helped us make a great decision on our family needs. They provided us with all the informat Everything went great, the whole staff was amazing, they helped us make a great decision on our family needs. They provided us with all the information we needed to drive off the lot that day. More

excellent customer service. not pushy at all, super friendly, and accommodating to all my requests. lots of new cars on lot to choose from, and best customer service in the car i not pushy at all, super friendly, and accommodating to all my requests. lots of new cars on lot to choose from, and best customer service in the car industry i've ever experienced. More

Great job Fred was extremely friendly and professional. The sales manager worked up a fair price for the trade. Unfortunately the computer was defective and we Fred was extremely friendly and professional. The sales manager worked up a fair price for the trade. Unfortunately the computer was defective and we had to take the car back to get it replaced. It was done in good time and Jayme took good care of us. Even put a little box of candy in the cup holder. I would recommend not doing that in the summer though. More

My 2017 tucson Rafael was extremely helpful. He greeted us in a timely manner. He showed me all the features to the car and helped me set up my phone to the bluetoot Rafael was extremely helpful. He greeted us in a timely manner. He showed me all the features to the car and helped me set up my phone to the bluetooth. He also made the car buying expirence fun and professional. More

Happy customer Was very pleased with the no nonsense approach to car sales at Chapman Hyundai. I will be back! Loved Veda Schreiber, our salesperson. We are enjoyin Was very pleased with the no nonsense approach to car sales at Chapman Hyundai. I will be back! Loved Veda Schreiber, our salesperson. We are enjoying our Elantra and have received great follow up from Veda. More