Chapman Hyundai Scottsdale - Service Center

Chapman Hyundai is by far the best dealership I have ever dealt with not only are they very professional but everyone I have contact with has been very friendly and helpful. They have made me a customer for dealt with not only are they very professional but everyone I have contact with has been very friendly and helpful. They have made me a customer for life. More

Had a problem with my A/C would not come on, took it to Chapman Hyundai Scotsdale and the service man would not get off his butt to come and take a look at the problem. Took it to Santan Hyundia service a Chapman Hyundai Scotsdale and the service man would not get off his butt to come and take a look at the problem. Took it to Santan Hyundia service and they came right out to take a look and told me what to do John Code More

Have had several GREAT experiences with Chapman Hyundai Scottsdale. They have wonderful employees that take care of me as well as my car. I have had EXCEPTIONAL service from Lisa Magram. Lisa goes above & Scottsdale. They have wonderful employees that take care of me as well as my car. I have had EXCEPTIONAL service from Lisa Magram. Lisa goes above & beyond to make sure me and my car are well taken care of. I leave HAPPY and confident my car is at it’s best. I make the call to Lisa @ Chapman Hyundai Scottsdale, and she takes care of the rest More

My 2013 Santa Fe's engine failed at 60,400 miles. Lisa My 2013 Santa Fe's engine failed at 60,400 miles. Lisa is my service advisor. She did everything humanly possible to take care of my needs from meet My 2013 Santa Fe's engine failed at 60,400 miles. Lisa is my service advisor. She did everything humanly possible to take care of my needs from meeting the car when it was towed to your facility to arranging a loaner car and keeping me in the loop on the progress. The failure occurred on or about the 19th of May. When I called and spoke to the operator I was told the car couldn't be seen until the 9th of June, at the earliest. I contacted Lisa and she handled everything. I picked up the car yesterday. She is a treasure to your organization. Her empathy and concern were heartfelt. Thanks again Lisa ! More

A joke Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had been having. I called to set up the appointment and made sure to inform the rep of the issues my car had been having so I could get them checked on at the same time. The phone rep confirmed all the information on the phone with me and stated they will get it taken care of. Fast forward to the day of the appointment. I speak with the rep at the front desk and explain my situation and turns out they didn't write down any information about the car issues I was having, after explaining my issues to three different people. I'm told that they were not aware (the phone rep had confirmed all the information with me on the phone). I'm told that its going to be about four hours until they can get my car looked at plus a fee I was not quoted over the phone, I decided to bite the bullet and wait. As I'm sitting in the lobby I experience several different things. I get to watch the two managers fight with one another over several things and I also watched one of the managers yell at another employee "to not drop the customers shi%^ on her lap and to take fu%^&* take care of it. It was interesting to listen to the phone reps talk ill of customers who had called with questions as well. 5 and a half hours later I haven't heard anything about my car, so I ask the service rep what's going on. He informs me my car has still not been looked at. At this point I'm upset and ask for my car so I can leave. Twenty minutes later they pull my car up and I leave. As I'm leaving the service rep says he had ordered a trim piece for my car and will contact me when it arrives. I never got that call back. The whole experience left me feeling defeated and taken advantage of. I bought my car through Chapman and I can say it was a mistake . I hope a higher up reads this and realizes the joke that this dealership is. I also hope this prevents someone else from wasting their time or getting taken advantage of. -Dylan More

Warranty service on my 2019 Sonata. I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the sympto I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the symptoms and he did a quick check of the car. Since I live in the West valley but work in the east valley Ike provided a loner car at no additional cost. It took a couple of days to get the needed parts shipped in to repair my car but the work was done well and the car is running great, My thanks go to Ike and his team for repairing my Sonata, More

Great new service center The place opened right on time, service was prompt, time estimate accurate. Nicholas (Nick) was pleasant, professional, offered other available servic The place opened right on time, service was prompt, time estimate accurate. Nicholas (Nick) was pleasant, professional, offered other available service without being pushy. Great experience! We’ll be back. More

Very accommodating and helpful staff The service department has been very accommodating and very professional helping me with an ongoing concern regarding my vehicle that I bought from a The service department has been very accommodating and very professional helping me with an ongoing concern regarding my vehicle that I bought from a different dealership. I'm extremely happy with their staff's service. More

Does not stand behind warranty Bought a brand new 2017 Elantra about a year ago. Have had serviced on time, all the time. Took it in because it felt like transmission may be slippi Bought a brand new 2017 Elantra about a year ago. Have had serviced on time, all the time. Took it in because it felt like transmission may be slipping or the engine is cutting out. It actually died while moving. But because the check engine light ain't on they can't do nothing. This location is a joke More

Service Work Thank you Gary & Jose for taking such great care of our Sonata Hybrid! The customer service is ALWAYS amazing at Chapman Scottsdale Hyundai. We will Thank you Gary & Jose for taking such great care of our Sonata Hybrid! The customer service is ALWAYS amazing at Chapman Scottsdale Hyundai. We will be back and refer our friends & family. More