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Chapman Hyundai Scottsdale - Service Center

Scottsdale, AZ

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308 Reviews

308 Reviews of Chapman Hyundai Scottsdale - Service Center

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April 12, 2022

Chapman Hyundai is by far the best dealership I have ever dealt with not only are they very professional but everyone I have contact with has been very friendly and helpful. They have made me a customer for More

by ronaldkubicki
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mr Lopez
May 03, 2022 -

Chapman Hyundai Scottsdale responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman Hyundai Scottsdale

April 01, 2022

Had a problem with my A/C would not come on, took it to Chapman Hyundai Scotsdale and the service man would not get off his butt to come and take a look at the problem. Took it to Santan Hyundia service a More

by jopdjsjhc
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Do not know
May 06, 2022 -

Chapman Hyundai Scottsdale responded

We are committed to providing you with a great experience and are sorry to see you did not have one. We would like to learn more about your visit and see how we can learn from it. Your Friends at Chapman Hyundai Scottsdale

May 06, 2022 -

jopdjsjhc responded

Read my last responce

May 06, 2022 -

jopdjsjhc responded

Bad

February 24, 2022

Have had several GREAT experiences with Chapman Hyundai Scottsdale. They have wonderful employees that take care of me as well as my car. I have had EXCEPTIONAL service from Lisa Magram. Lisa goes above & More

by tammyD
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
LISA MARGRAM
Mar 09, 2022 -

Chapman Hyundai Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that Lisa and our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

June 12, 2021

My 2013 Santa Fe's engine failed at 60,400 miles. Lisa My 2013 Santa Fe's engine failed at 60,400 miles. Lisa is my service advisor. She did everything humanly possible to take care of my needs from meet More

by rnolan165
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lisa (service dept)
Jun 15, 2021 -

Chapman Hyundai Scottsdale responded

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know! - Your Friends at Chapman Hyundai Scottsdale

February 07, 2020

A joke Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had More

by Dylan M
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
I dont recall their names
Feb 18, 2020 -

Chapman Hyundai Scottsdale responded

Dylan, Thank you for taking the time to fill out a review. I would like to speak with you regarding your visit. I tried to find you in our system here at Chapman Hyundai/ Genesis Scottsdale but was not successful. Please contact me at the information below. I want to ensure that this does not occur with any other customers. I look forward to speaking with you. Melissa Pierce Customer Relations Manager Chapman Hyundai Genesis/ Volkswagen P# 480-424-3558 MelissaPierce@chapmanchoice.com

November 26, 2019

Warranty service on my 2019 Sonata. I came in late in the day after the check engine light lit up on my 2019 Sonata. I was greeted by Ike in the service department. I told him the sympto More

by L.Smith
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ike Couthren
Dec 02, 2019 -

Chapman Hyundai Scottsdale responded

Thank you for your review. We are happy to hear that you had an awesome experience at our dealership. We always love to hear when our customers are happy. We appreciate your patronage and feedback and look forward to serving you again. Your Friends at Chapman Hyundai Scottsdale

September 24, 2019

Great new service center The place opened right on time, service was prompt, time estimate accurate. Nicholas (Nick) was pleasant, professional, offered other available servic More

by Brent
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Kellogg
Sep 25, 2019 -

Chapman Hyundai Scottsdale responded

We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Your Friends at Chapman Auto

December 29, 2018

Very accommodating and helpful staff The service department has been very accommodating and very professional helping me with an ongoing concern regarding my vehicle that I bought from a More

by Mr. Castillo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Simpson, Paul M. Ellis
Dec 31, 2018 -

Chapman Hyundai Scottsdale responded

Thank you so much for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to serving you for many years. Your Friends at Chapman Hyundai Scottsdale

August 18, 2018

Does not stand behind warranty Bought a brand new 2017 Elantra about a year ago. Have had serviced on time, all the time. Took it in because it felt like transmission may be slippi More

by Ah235120
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service manager
Mar 24, 2020 -

Chapman Hyundai Scottsdale responded

Thank you for bringing this matter to our attention. Please accept my apologies for your experience and sorry for the delayed response. If you are open to speaking with our dealership and moving forward in a positive direction, please give us a call. Your Friends at Chapman Hyundai Scottsdale

July 24, 2018

Service Work Thank you Gary & Jose for taking such great care of our Sonata Hybrid! The customer service is ALWAYS amazing at Chapman Scottsdale Hyundai. We will More

by JamieP
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary, Jose
Jul 24, 2018 -

Chapman Hyundai Scottsdale responded

Thank you for the great review. Gary and Jose are great team members here. Matt Trader Service Director Chapman Scottsdale Hyundai

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