Chapman Las Vegas Dodge Chrysler Jeep Ram

Halfway through my road trip back home, my Jeep had an issue. I wasn't sure which Jeep service location so I just really picked the nearest to me which was Chapman. I am glad I did! Got my Jeep towed ther issue. I wasn't sure which Jeep service location so I just really picked the nearest to me which was Chapman. I am glad I did! Got my Jeep towed there and I followed minutes later by ride service (since I couldn't ride with the tow guy due to covid). While I was heading to Chapman, I got a courtesy call from Andrew T telling me my Jeep is there and to talk to him when I get there. Andrew was very professional. He put me in queue in the system. He kind of gave me an initial insight on what he thought the issue was and mentioned that my warranty should cover it. I was already kind of freaking out (inside), but I think his pre-assessment, if you will, put me at ease. He asked if I needed a loaner car, which I did. Getting the loaner car was a breeze. Despite the unpleasant interruption of my road trip back home, the transaction itself with Andrew and the Chapman crew was just pleasant. The next day, before noon, Andrew called me and said my Jeep was ready. Thank you immensely for such great professionalism and service. I wish Chapman Jeep was local to me. I recommend Chapman Las Vegas Jeep highly. Thank you so much! More

We had the best experience, with a VERY complicated situation. Kody was AMAZING...he made it easy and painless. I have just completed a 2000 mile cross country road trip within two weeks of buying th situation. Kody was AMAZING...he made it easy and painless. I have just completed a 2000 mile cross country road trip within two weeks of buying the 5.7L fully loaded Trailhawk. This car ROCKS!!! Very friendly and accommodating dealership. More

Never again and I not ever recommend the dealership they mad a deal with me, my wife went down the next day, tried to get out of the deal, they re wrote the deal giving me $6000 less than they orig they mad a deal with me, my wife went down the next day, tried to get out of the deal, they re wrote the deal giving me $6000 less than they originally agreed to. all they have are shady excuses More

Best Dodge Dealership in Las Vegas This is the Best Dodge Dealership in Las Vegas! Christian Sillas helped my son get his dream car! He took the time to explain all the features and giv This is the Best Dodge Dealership in Las Vegas! Christian Sillas helped my son get his dream car! He took the time to explain all the features and give advice. My son is now the proud owner of a 2020 Widebody Dodge Charger SRT Hellcat right off the show room floor! Vrooooooooooooooooom!!!!!!! More

GREAT CAR BUYING EXPERIANCE I have personally bought a few vehicles for myself and my sons! I have nothing but great things to say about Don and his team! They go above and beyon I have personally bought a few vehicles for myself and my sons! I have nothing but great things to say about Don and his team! They go above and beyond every single time...My sales guy Kody Kildea made us feel like family! and the sales process was OUTSTANDING! I wouldn't go anywhere else for my car purchase needs! Not to mention their service department. If it was possible I would have given them 10 stars! I would recommend without any hesitation to my family and friends to go to Chapman Dodge :) More

Never Again Never been lied to so much in my life. To begin with I was not sure about the timing of buying the new truck I was in need of. I actually said no to m Never been lied to so much in my life. To begin with I was not sure about the timing of buying the new truck I was in need of. I actually said no to my sales person and got the third degree from him. I had to actually raise my voice to talk over his. If you knew me that is not what I am about. The next evening, this same sales rep. then called my wife and was able to get her to put 2000 dollars down until I had time to reconsider. I did not reconsider and called him the next morning to again tell him no, only to find out that the 2000 bucks was non refundable. A detail he left out when he spoke with my wife. It took another day for me to get to speak with a manager who also didn't want to refund the down payment even though my wife was lied to in order to get her to put it down. These things were taking place over the phone because my wife and I live in California and it is a four hour trip to the dealership. Because she is a Nurse we had to wait a couple days for her day to be able to ride with me. On the way we figured that we might as well get the truck, because we were going to be loosing the 2000 if we didn't. Upon arriving we were met with a new sales rep. and not the one we had been speaking with. Now, this is where it really gets bad. We were told our loan was approved, "LIE". It was not approved for almost a month. We were told that they would send our information to the DMV the next day," LIE". This also took over a month. In fact I am still waiting to be able to drive my truck. I forgot to take the tags off my trade and they forgot to give me dealer tags, I was told these would be mailed right away, "LIE", never got them. I would have fought for my old truck back after the second week of nothing happening on their part. However, even without them paying off the loan on it they sold it that quick. That is illegal by the way. It wasn't a lie to me directly but it was a lie to the people they sold it to. Nothing was handled the way it should have been. In fact, the new truck had a bunch of leaves in the bed because it had not been cleaned up for us like we were told it would be. Our sales rep. at the end of the purchase took no time to talk with us he just handed us the keys and left us to figure everything out. And he told us that he would nock off a few more dollars if we would give him five stars for his review. Sorry Josh, I would have loved to been able to do that for you. But this was the worst experience I have ever encountered with the purchase of anything. I wish I could love the new truck like I did my old one but I can't even drive it because of the negligence on the part of your dealership. It is looking like it is going to be another month, the DMV is still waiting for the paperwork. And with all that is going on right now when they finally do get it, it will still take time for them to get their part done. P.S. Do not let them call you back on their personal phone!!!! They can then speak to you in a different tone and it is not recorded. This was what Cody done when speaking to us. Tom and Terressa More

Excellent service, needed hood repainted, estimate was accurate, done on time, and the job was performed flawlessly. Hope to not need it again but I would go back if I had to. accurate, done on time, and the job was performed flawlessly. Hope to not need it again but I would go back if I had to. More

Service department great to work with performed recall work furnished transportation Andrew great service advisor keep me informed let me know when work was completed truck was clean and ready to go😃 work furnished transportation Andrew great service advisor keep me informed let me know when work was completed truck was clean and ready to go😃 More

This is my third vehicle from Chapman I love the family atmosphere as much as I love dodges Thanks to everyone that help out #TeamDodge atmosphere as much as I love dodges Thanks to everyone that help out #TeamDodge More

Very professional staff and on top of the game all about customer service and quality my car was ready within couple hours thank you guys customer service and quality my car was ready within couple hours thank you guys More