Chapman Las Vegas Dodge Chrysler Jeep Ram

IRRESPONSIBLE AND ARROGANT 100% I brought my 2017 Chrysler (pacifica)back to chapman to chck the brake light which is always lite up white they fixin the said problem.one of their em I brought my 2017 Chrysler (pacifica)back to chapman to chck the brake light which is always lite up white they fixin the said problem.one of their employee hilt the right hand side front fender of my car More

BEST BUYING EXPERIENCE EVER! With a infant at home the thought of buying a car and sitting in a dealership for hours sounded daunting (and quite exhausting) and not something I wa With a infant at home the thought of buying a car and sitting in a dealership for hours sounded daunting (and quite exhausting) and not something I was looking forward to doing. The only reason I was buying a car is because someone ran a red light and my vehicle was totaled. My first call was to Cowboy and he and Frank were able to find me the perfect vehicle at the right price (2015 Dodge Durango Limited) and once I was at the dealership they had me in and out within an hour. I appreciate all the effort that went into making sure I was not away from my child for long. Thank you guys again! More

Beyond Satisfying I wanted to take the time to commend Michael Simpson and for him to receive special recognition for his exemplary customer service for Chapman Dodge. I wanted to take the time to commend Michael Simpson and for him to receive special recognition for his exemplary customer service for Chapman Dodge. He communicates and demonstrates what your brand presents to your customers and he has assisted me through the steps to have everything set up with my new purchase along with educating me every step of the way. His work ethic is extremely efficient. Michael went above and beyond with all my questions and all the obstacles that I have had(car wreck, funerals, and all my delays with purchasing a new car) As I know his job is to get into a car as a salesman, however to me a consumers standpoint, has exceeded my expectations with his persistence, follow up, patience and communication with me through the past couple of months. My original contact with him was in February. He has always called me back even when I was not able to answer or call him because of my hectic work schedule. I have always received nothing but his eagerness and excitement to help me with my purchase. I cannot begin to tell you how much I appreciate him and his efforts. I hope that you will at the very least acknowledge Mr. Simpson for his wonderful attitude, hard work and overall customer service. He is very deserving. Thank you for your time and the excellent customer service that I received from this employee. Your company has gained a loyal customer for life, and i will be referring all of my family and friends to him. If you have any additional questions please let me know. Roberta More

Poor service before the ink is even dry DO NOT GO HERE! We came to Chapman after my boyfriend's car was totaled in an accident that was not his fault. We knew exactly what we wanted, what we DO NOT GO HERE! We came to Chapman after my boyfriend's car was totaled in an accident that was not his fault. We knew exactly what we wanted, what we could afford, etc. We have good credit and money in the bank; probably the easiest sale they could have made. It has been nothing but lies since. They had to get the Grand Cherokee we wanted shipped from Tempe, Arizona; we should have just driven there ourselves and purchased it, but we started the deal with Chapman, so wanted to honor their effort thus far--big mistake. Once you sign, they stop caring/trying/working. We signed the papers on a Monday, and were told the car would be there Thursday. Tuesday, they told us it wouldn't be there until Saturday. They still wrote the temp plate to expire one month from the date we signed, so we already lost a week. (Oh, and they also came back three days later and said we had to come back and sign more paperwork. In doing so, the finance guy was a real jerk--unprofessional, interrupting me, and not even being willing to answer a perfectly reasonable question re the financing process). After having the car a week and a half, we started inquiring about when we would get the green slip so we could register it, as we were going out of town two days before it expired. They changed their story multiple times over several days, but ultimately, said it would be sent through the mail. Fast forward to being out of town and still not having the slip. Kept calling and asking; we were given more excuses, and told that "any cop will understand" if we are stopped. Started getting parking tickets for having expired registration; kept calling, and no action. Was forwarded to Richard, who promised a call back; has not happened. Tried to get a temporary movement permit from NV DMV, but can't do that without the car being registered initially. So now, we have a $50K+ vehicle for which we are paying, and we cannot drive. We will be taking Chapman to small claims court. More

Crappy managment Can't get approved there went right down road and got in a newer vehicle and no money down thanks for nothing cash man go some where else Can't get approved there went right down road and got in a newer vehicle and no money down thanks for nothing cash man go some where else More