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Chapman Las Vegas Dodge Chrysler Jeep Ram
Las Vegas, NV
1,188 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,188 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram
April 13, 2017
Terrible customer service As a retired Chrysler employee I try to stay brand loyal... Not any more, after 4 months of waiting on a part to get there to fix my car, and 5 or 6 t As a retired Chrysler employee I try to stay brand loyal... Not any more, after 4 months of waiting on a part to get there to fix my car, and 5 or 6 trips to the dealership... do you think they would even offer an oil change for all the time and miles i put on the car? xxxx No.... The corporate case worker called me on a Monday morning to let me know my part was there and I would be hearing from the dealership shortly... Monday passes, Tuesday passes, Wednesday comes and I figured I would wait until 3:30 p.m. before calling.... If I would not have called them My car would still no be fixed... to get a warranty issue resolved I HAD TO CALL and make a case with corporate.... if it was up to this dealership they would not fix it at all.... the worst service I have ever had... PERIOD... save yourself the headaches... shop elsewhere More
by RetiredChryslerEmployee
Employees Worked With
Anthony Salinas
March 31, 2017
Simply the best Chrysler service center in Las Vegas The service department has developed a team of professionals that get to know you, your vehicle and they understand the value of your time. Able to ge The service department has developed a team of professionals that get to know you, your vehicle and they understand the value of your time. Able to get parts same day! More
by Classic
Employees Worked With
Anthony
March 31, 2017
Not happy A 2 week job repair from a 2017 dodge journey turned into a estimated 2 month!!😡😡. I've been paying extra insurance on a rental car. I would really A 2 week job repair from a 2017 dodge journey turned into a estimated 2 month!!😡😡. I've been paying extra insurance on a rental car. I would really like if they keep it and I get a Durango instead with no changes to price and payments or I might just have my lawyer handle this!!😠😠😡😡 More
by Gordo030
Employees Worked With
Don't remember his name
February 28, 2017
Dealer Services always an easy in an out for a service, less than an hour every time, the car wash is a plus as well, Ive never encountered and issues from the purcha always an easy in an out for a service, less than an hour every time, the car wash is a plus as well, Ive never encountered and issues from the purchase and on. in the few visits between various service writers everybody was very nice and professional More
by Jimi P.
Employees Worked With
Service
February 13, 2017
Painless New Car Order/Purchase I'd like to start out saying that I was probably a terrible customer. I prefer communication over e-mail, was extremely picky, and had held myself to I'd like to start out saying that I was probably a terrible customer. I prefer communication over e-mail, was extremely picky, and had held myself to a strict budget that may not have been conducive to wanting the vehicle I wanted. That being said, Joy kept e-mailing me back, never once gave me that "sketch" feel that a customer with no experience talking to dealers might get, and never lost patience with me. I haven't bought a vehicle since 2003; and while I like to pride myself on being able to read deceptive behavior, I know I can also be easily taken advantage of when taken off guard. Not once did I question Joy's, or anyone's integrity at Chapman. All of my business was done at the annex part of the dealership, off of Boulder Highway. It may not be fancy with bright lights and slicked haired salesman ready to give you the best deal, but one thing I did notice, every employee knew each other well. Everyone could talk about Joy's eclectic good nature and people talked plainly to me. They all worked well together, and I would trust this team with all my dealership needs. Joy was certainly a joy to work with - she genuinely seemed happy to see her customers happy. Josh helped with the order and also provided any information I asked for during the ordering process. "Marine" also sat down with me and took good care of my new vehicle after it arrived. We spoke for awhile and I never once thought he didn't genuinely feel happy for me with the vehicle I ordered. Overall I am very pleased with the work at this location. The team camaraderie at this location, including the fleet maintenance office, made me comfortable and feeling accepted. More
by Ravenhurst
Employees Worked With
Joy, Josh, Marine
January 31, 2017
Oil change and tire rotation Andrew did a great job getting me in and out in a timely manner. He kept me abreast as I walked around the lot looking at new vehicles. Andrew did a great job getting me in and out in a timely manner. He kept me abreast as I walked around the lot looking at new vehicles. More
by Dennis Feldman
Employees Worked With
Andrew-service writer
January 27, 2017
Outstanding Service Advisor Veronica was truly the best experience I've ever had in a service department. From the time she greeted me I knew I was in good hands. She was knowled Veronica was truly the best experience I've ever had in a service department. From the time she greeted me I knew I was in good hands. She was knowledgeable and walked me through every step of the way. The thing I loved the most was her follow up. Keeping your clients in the know is so important. Thank you Veronica! Justin Willard More
by Juliettejoelsdad
Employees Worked With
Veronica
January 27, 2017
An Amazing Car Shopping Experience I walked in and knew exactly what I was looking for and the price I was willing to pay. Typically when stepping foot on a dealership you are swarmed w I walked in and knew exactly what I was looking for and the price I was willing to pay. Typically when stepping foot on a dealership you are swarmed with salesman... Not at Sahara Dodge... I like that I had a few minutes to myself to look around. Then I was approached by Davion who was extremely helpful! He genuinely wanted to help me. He was extremely patient with this picky woman (that I can be). I wasn't just another person buying a vehicle, he made it personal. Thank you, Davion!!! You are so amazing! More
by aleisha.carroll
Employees Worked With
Davion Pearson
January 26, 2017
Incompetent and/or unethical $150 to flash computer so trailer lights will work, while willing to pay this they then said they couldn't do it they said they needed a code that com $150 to flash computer so trailer lights will work, while willing to pay this they then said they couldn't do it they said they needed a code that comes with the factory kit. Standard pig tail standardized thru out the industry, vehicle factory wired for it but somehow I must buy their kit. Told them at the time it's BS. Love the car, won't ever do business with this dealership. 2015 Jeep Grand Cherokee Limited bought from this dealership summer of 2015. More
by Don
Employees Worked With
I don't fault employee, it's the people in charge
January 24, 2017
Outstanding Service This was my first time buying a new car, so it was very overwhelming. Joy & Mr. O'shea made me feel very comfortable and treated me like family. Other This was my first time buying a new car, so it was very overwhelming. Joy & Mr. O'shea made me feel very comfortable and treated me like family. Other employees were very friendly whether they were assisting me or not. Joy was able to find me everything I wanted in a car in my price range without feeling pressured to pay more than I originally wanted. I would definitely refer my friends and family. It was such a great experience for a first-time car buyer. More
by AnjelynnH
Employees Worked With
Donald O'shea, Joy Jackson
