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Chapman Mazda
Phoenix, AZ
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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606 Reviews of Chapman Mazda
June 27, 2016
Good service advisor, but not so good service tech. Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but Jennifer provided very good customer service, but my experience was somewhat disappointing. I was charged for a tire rotation which I requested, but the service tech did not rotate them. I knew the tires weren't rotated because I could see the plug from a recent flat repair. Obviously, I was frustrated! Jennifer and Matt (service manager) were very apologetic; they quickly worked our tire rotation the next day, and they offered a complimentary synth oil change. They seem to be sincere, good personnel. I'm not yet endorsing this dealer, but thanks to those two, I'm willing to give Chapman another try. More
by cotmc
Employees Worked With
Jennifer
June 23, 2016
Robert Riley I had a great and very accommodating experience , and I have recommended others that I know. Robert Riley has a combination of knowledge, experience, I had a great and very accommodating experience , and I have recommended others that I know. Robert Riley has a combination of knowledge, experience, and heart! He helped me my whole way through the process. I continue contact with him and I expect to have a long relationship with him. Best car dealer around! More
by candie1210
Employees Worked With
Robert Riley
June 10, 2016
Outstanding!!! Nathan and the entire staff at Chapman did an outstanding job in taking care of me and my MX5. I came in for my 30,000 service and was treated superbl Nathan and the entire staff at Chapman did an outstanding job in taking care of me and my MX5. I came in for my 30,000 service and was treated superbly by all involved. I will continue to have my car serviced at Chapman Mazda. 👍 More
by Dellucci25
Employees Worked With
Nathan
June 04, 2016
My new car experience at chapman Wanted to fondle and drive new cx9, my wife and i found our salesman Rafael Felix, he made it fun. The process went so smooth. this experience was gr Wanted to fondle and drive new cx9, my wife and i found our salesman Rafael Felix, he made it fun. The process went so smooth. this experience was great, We bought the car and love it. More
by lance
Employees Worked With
Rafael Felix
May 31, 2016
Straight Forward My husband and I had been down to do a test drive and a couple days later we told them what we were willing to pay. They got very close to it and we m My husband and I had been down to do a test drive and a couple days later we told them what we were willing to pay. They got very close to it and we made a deal. It was easy straight forward and I felt we got a good deal. I would definitely recommend this dealership. More
by Suebee
Employees Worked With
Michael Knox
March 20, 2016
Service for a Mazda recall on my Mazda CX-5 Nathan always takes care of me. Service was above excellent. It took the exact amount of time he said. I got an oil change and he rotated my tires Nathan always takes care of me. Service was above excellent. It took the exact amount of time he said. I got an oil change and he rotated my tires this time for free. Chapman went above and beyond for me! More
by BrenInPhx
Employees Worked With
Nathan Nicksic
January 21, 2016
Tried to make it right Purchase new car from them and battery died after 9 months. Had two other places test and said it needed replacement. They refused to replace. Said it Purchase new car from them and battery died after 9 months. Had two other places test and said it needed replacement. They refused to replace. Said it was fine. Died and got stuck a week later. Major failure on their part. Try to make it right to their credit after this review but had already purchased a new battery. More
by LS1234
Employees Worked With
Nathan
January 11, 2016
first oil change It was disappointing to be told at the first oil change, that our new 2015 Mazda Miata is now only worth $15,500. Very sad that it's depreciated that It was disappointing to be told at the first oil change, that our new 2015 Mazda Miata is now only worth $15,500. Very sad that it's depreciated that much. Doesn't say much about that car or the dealership that convinced us that we were getting a great deal and value. More
by Arizona
Employees Worked With
do not recall
December 31, 2015
Engine light on My engine light came on and tightening the gas cap did not help. I called Nathan. He got me right in and checked out my 2014 Mazda 3. Well, unfortu My engine light came on and tightening the gas cap did not help. I called Nathan. He got me right in and checked out my 2014 Mazda 3. Well, unfortunately it was not a warranty job, but some critters had chewed a wire. Nathan is wonderful. Always honest, always dependable. It was dealt with quickly and i was back on the road, More
by Arlene B
Employees Worked With
Nathan Nicksic
November 22, 2015
First oil change and nav upgrade on my 2016 Mazda6 Nathan did great job of informing me as process went along and showed me to the waiting room Too bad someone decided they could change which Sirius s Nathan did great job of informing me as process went along and showed me to the waiting room Too bad someone decided they could change which Sirius station I was on and move the active display so I couldn't see it and had to pull over and fix More
by Mazda2016
Employees Worked With
Nathan
