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Chapman Mazda
Phoenix, AZ
602 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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602 Reviews of Chapman Mazda
October 14, 2015
Excellent from start to finish. Rob Riley touched base by phone after we had made an online inquiry. Rob was great to talk to and work with in the process of acquiring our new CX5. Rob Riley touched base by phone after we had made an online inquiry. Rob was great to talk to and work with in the process of acquiring our new CX5. We are very happy with both the car and the process of acquiring it. Rob made everything feel comfortable and easy. More
by oyaji
Employees Worked With
Rob Riley
September 04, 2015
Chapman Mazda Rocks Bought 2 Mazdas this year from this dealership. A new Mazda 3, 5 door and was so impressed that I latter baught a certified used Mazda for my daughter Bought 2 Mazdas this year from this dealership. A new Mazda 3, 5 door and was so impressed that I latter baught a certified used Mazda for my daughter. From the sale to the follow up service there is no better folks. Then again the entire Chapman group is always a cut above the rest. Professional, Courteous and if there is ever a problem they solve it. Special thanks to Michale Knox and my service rep Nathan. More
by KwhPhoto
Employees Worked With
Michael Knox and service rep Nathan
July 30, 2015
Went smoothly After doing the dealership rodeo for the last two months, I was pleased to work with Kris on purchasing my 2015 CX-5. Side note, completely unrela After doing the dealership rodeo for the last two months, I was pleased to work with Kris on purchasing my 2015 CX-5. Side note, completely unrelated to Chapman: It's appalling how many dealerships disrespect your time. When shopping for cars, I usually have a hit list of brands/models I'm interested in. INTERESTED IN. As in, I want to open the door and sit inside the car without a salesman breathing down my neck. I can usually tell within five seconds whether it's something I like or if it just doesn't have the right features. If I like, I want a test drive, and I don't want to wait 45 minutes while you copy my driver's license, try to find the keys, ask your manager, then take your time pulling the car up. Once I test drive, I want a tentative monthly price, just ballpark, so I know whether I can even afford it. If I love it and I feel the salesman isn't a huckster, I will come back after testing out some other cars. Pushy salesmen who rope you into sitting in their office for three hours just to have a bottle of water and ask four different managers questions they should be able to answer... ugh. I'm talking to you, Camelback Honda. Give people the courtesy of a smooth decision. The quality of your service will pay off. If a dealership's motto to their salesmen is "Don't let them leave," you know you're dealing with the wrong guys. That means they are not confident enough with their price to know you will return. Which is basically a different way of saying they are taking advantage of you, big time. But I'm on a tangent. Kris at Chapman was not pushy at all. He let us test drive, gave us their best offer and was perfectly OK with us walking away to have lunch and discuss. I was prepared, once I decided to make the deal, to spend three hours signing paperwork, waiting for them to prep my car, etc. It was done in less than an hour. I've never experienced that before. Well done! My only complaint is that the car doesn't drive quite as smoothly as the one I test drove. So I wonder if they gave me a different model/engine, so they could meet price needs while also giving me all the features on wanted? Still a great car for the price, though. Lots of luxury amenities. Kudos to them for being quick and laid-back. At the end of the day, that speaks volumes to the customer when you put them first instead of desperately trying to guilt them into a sale. I would recommend to anyone I know. Thanks, Kris! More
by swanzy
Employees Worked With
Kris
May 19, 2015
Chapman Mazda Bloodsucking Predatory Service Department Arrived for a scheduled oil change and was informed that I needed "additional" service. There was nothing wrong with my car. Requested that these se Arrived for a scheduled oil change and was informed that I needed "additional" service. There was nothing wrong with my car. Requested that these services not be performed and or delayed. Service worker alerted me that this long list of items were overdue and a necessity for my children's safety in the vehicle. He provided no documentation to see what the service was really due and did not allow me access to the owner's manual in my vehicle to check his recommendations. In addition, no one had looked at my vehicle yet to prompt anything additional past the oil change. The services were performed. The bill was in excess of $100 more than the range stated before repairs. After arriving home and checking service due requirements in my Mazda manual, discoverred the worker had lied about actual Mazda recommnded services that were due and the mileage specified updates were performed 15,000 miles EARLY. In 30 years of owning multiple vehicles, this is the first time I have been absolutely taken advantage of by a car dealership. Using my children's saety as a false bargining chip to gain unneeded service updates and over selling replacement parts that were not needed is unconscionable. More
by Ms. J. Winnfield
Employees Worked With
PREDATOR ALERT, a highly dishonest Service Advisor
May 12, 2015
Less than Great Buying Experience I have edited this review a few times because of attempts to clarify concerns with Chapman Mazda and to present a balanced review. I did not find my d I have edited this review a few times because of attempts to clarify concerns with Chapman Mazda and to present a balanced review. I did not find my dealings with the dealer to be straightforward. I used Edmunds.com initially and would recommend Edmund for research. However, the dealer had sold the car I got the pricing on, which is understandable, but then told me they would still give me that pricing but they did not. The salesman also said I should look at Edmunds for pricing on different vehicles but not to go through to getting an email/phone call sent again. That made it challenging as you can't see everything about the promised pricing. I told him that and he said he could pull it up. I have no way to verify if he did. I was offered just $500 off standard MSRP. The salesman was nice but that does not outweigh a feeling of not having the best price. The dealer did contact me after the complaint but is sticking to $500 is Edmunds' standard price discount. The dealer is forgetting that I got the initial price discount and still have the certificate and can see that it is more than $500 and I was promised the same discount by the salesman on any other car I bought. It is insulting my intelligence to say it is $500 when I can see it is not. A learning lesson for all is to not accept any price on good faith of it being through a 3rd party. That 2 weeks later, they are still not treating me straight forwardly is very disappointing. Management may also want to tell the nice salesman that he shouldn't say he will honor one car's pricing discount on any other cars. My recommendation is to not buy a car from Chapman. If they amend the situation, I will certainly be happy to say so and update the review. What should have been a moment of magic with a new car has been moments of sadness. More
by JC
Employees Worked With
Shawn
April 29, 2015
Happy with service. Nathan always takes care of me and Jose is like my personal mechanic. They treat my car like it was there own. I will surely keep comming back. Nathan always takes care of me and Jose is like my personal mechanic. They treat my car like it was there own. I will surely keep comming back. More
by Miata Man
Employees Worked With
Nathan
April 14, 2015
Great experience . Had to do a major service for my car. Nathan helped me through the experience, itemized the changes to be made, and was very friendly and helpful. T . Had to do a major service for my car. Nathan helped me through the experience, itemized the changes to be made, and was very friendly and helpful. The only issue I would mention is that the service is a bit pricey. You can get the same thing done outside for quarter the price quoted at Mazda. And they don't add any freebies as well. Hope they make some changes to attract more customers. More
by Thomas Ninan K
Employees Worked With
NATHAN NICKSIC
April 03, 2015
Bad service from Nathan Nicksic Took my car in for service due to it lunging forward when trying to park or stop at a stop light. I told the advisor it's only happened a few times in Took my car in for service due to it lunging forward when trying to park or stop at a stop light. I told the advisor it's only happened a few times in the last 4 months. They drove it 4 miles and returned the car in approx 30 minutes including the wash and claimed nothing was wrong with it. The service advisor Nathan Nicksic is rude and has no business in customer service. From the start he was rude in telling me I should've planned ahead and had a ride because that kind of problem takes awhile to finish and without knowing whether my warranty covers a rental or not he assumed it didn't and they wouldn't be taking care of a rental. He brought my car back and said his mechanic is certified so I don't have a problem with my car. They didn't take the time to figure out the problem as it's still there. I don't appreciate being called a liar and he displayed attitude throughout the entire visit. Horrible horrible experience and to top it off he gives me a letter asking to rate him truly exceptional and if he didn't provide that to call him and give him another chance. I wouldn't subject myself to that horrible service willingly. More
by Unhappy guest
Employees Worked With
Nathan Nicksic
March 24, 2015
Easy and Honest!! My Salesrep was very helpful, honest and not pushy at all. I got exactly what I wanted and got an even better interest rate than I was quoted somewher My Salesrep was very helpful, honest and not pushy at all. I got exactly what I wanted and got an even better interest rate than I was quoted somewhere else. Above and beyond better than my previous experience with a past dealership! More
by Tes1684
Employees Worked With
Allen Lowe, Jerald Nicholas, Steve Schuttler
December 19, 2014
excellant everything was an excellent experience, I submitted an email on Saturday night, met the salesman on Sunday, drove the car on Monday, leased the car on everything was an excellent experience, I submitted an email on Saturday night, met the salesman on Sunday, drove the car on Monday, leased the car on Tuesday. More
by eg
Employees Worked With
Nick Nicholas
