Chapman Mazda

We had a great experience at Chapman Mazda, and would send any of our friends or family there. It was one of the best car buying experiences we've ever had.. send any of our friends or family there. It was one of the best car buying experiences we've ever had.. More

I purchased a 2013 Mazda 3 hatchback with a manual transmission on 7/21/2013 and worked with David Snyder as the sales rep and Jim Duncan as the finance manager. I originally visited on 7/4/2013 a transmission on 7/21/2013 and worked with David Snyder as the sales rep and Jim Duncan as the finance manager. I originally visited on 7/4/2013 and test drove the car with David. During the interim, David was extremely responsive to my numerous questions regarding financing, payment methods, and promotions. On the 21st, I was in and out in just about an hour and a half. The negotiation was relatively quick, one or two iterations, and painless. I got out the door about $300 over what I was hoping to pay, but about a thousand less than I was fearing I'd have to pay. I didn't push the negotiation very hard and felt no pressure from David. David races under a Mazda sponsorship, and was very knowledgable about Mazda (referencing a truck Mazda manufactured in the 70s) despite being only a few weeks on the job. Jim Duncan was helpful as the finance manager. The best package for me involved a 4.99% loan for 60 months. (I was able to get better cash rebates this way, so didn't take advantage of the 0% offer.) In the last couple of days, I've been working with Jim and a credit union lender to use a loan I secured on my own with a better rate. Jim has been very helpful and flexible about waiting to cash the original loan agreement and getting this done. The extra $800 interest I save over the life of the loan isn't a huge deal, but it matters to me. Presumably I could've gotten the last $300 dollars down to the out-the-door price I wanted had I pushed, but I'm not a fan of negotiations and the price I got was adequate and fair. All in all, it was a pretty good experience. I hope the Mazda is reliable enough that I won't have to do it again any time soon. More

Driving up to ski at Snowbowl has never been more enjoyable than in my new Mazda. So impressed with the performance Skyactiv Technology delivers! The vehicle not only surpasses all my needs, but so enjoyable than in my new Mazda. So impressed with the performance Skyactiv Technology delivers! The vehicle not only surpasses all my needs, but so does the service. Kudos to the professionals in all departments at Chapman Mazda for their exceptional courtesy and expertise. More

Was told when I bought my vehicle that I have lifetime synthetic oil chnage for 24.99 for the mazda 2 that I bought new here. When I went to first oil change was told that that was subject to change and synthetic oil chnage for 24.99 for the mazda 2 that I bought new here. When I went to first oil change was told that that was subject to change and now it is 49.99. I guess they figure 4 and 1/2 months is a lifetime. No integrity...do not deal with them at all. More

Had a great experience. They really worked hard to get us into the car that we really wanted and not what we would have to settle for. From the minute we walked in the door we were greeted with warmth an us into the car that we really wanted and not what we would have to settle for. From the minute we walked in the door we were greeted with warmth and excitment to try to find the perfect car. David was very knowledgeable about the CX 9 and answered all my questions. I did not feel like I was being treated like I didn't know anything about cars. JD worked hard to get the car I really wanted into a price range that we could afford and overall we walked away with a car I've been wanting to get into for the past five years. We had looked at another dealership in Tucson where they tried to sell me a used car with a dirty interior and treated me like I didn't know what I wanted or that I knew about the car I wanted. I would gladly drive the extra 2.5 hours to deal with Chapman again because of their excellent service. More

Buying experience far exceeded my expectations. Went above and beyond to find the exact vehicle I wanted. Fair price without a lot of haggling. Finance process was quick and easy. Finance specialist n above and beyond to find the exact vehicle I wanted. Fair price without a lot of haggling. Finance process was quick and easy. Finance specialist not try to upsell additional warranties or coverage I did not need. Once the vehicle I wanted was located, I test drove, signed all the paperwork, and was headed home in less than two hours! I will definitely recommend and buy from Chapman Mazda again. Keep up the great job! More

David Latham was a knowledgeable salesman. Jose was David Latham was a knowledgeable salesman. Jose was very nice. Gary was able to step in when the transaction was taking too long and was very go David Latham was a knowledgeable salesman. Jose was very nice. Gary was able to step in when the transaction was taking too long and was very good about communication. More

I enjoyed working with Pete on my 2006 Mazda Speed6. He was very thorouh and helped me with the warranty work that was needed. I was EXTREMELY pleased with the low diagnostic fee and love the value priced was very thorouh and helped me with the warranty work that was needed. I was EXTREMELY pleased with the low diagnostic fee and love the value priced oil changes we have done on my sons 2010 Mazda 3. More

My man Scott is the best sales rep i have ever met if you need anything i mean anything go and see Scott Hay at Chapman Mazda!! I have never been to a dealer ship where some one never ever bugged a person!! need anything i mean anything go and see Scott Hay at Chapman Mazda!! I have never been to a dealer ship where some one never ever bugged a person!! My mother bought a CX-5 from Scott Hay and I would recomend him to every one I know!!!! He is unlike the other dealership that will call you every day and ask if you are still interested in buying a car from them or not!! He will tell you like it is and he does not try to over sell!! I am very greatful that we were able to work with this great person!!!!! More

Knowing that this dealers regular oilchange price is lower than main lubefranchise like jiffy and the like, itried them out several months ago, twice. They didnt try and upsell anything by being dramati lower than main lubefranchise like jiffy and the like, itried them out several months ago, twice. They didnt try and upsell anything by being dramatic. Because of that, i Took my 2010 Mazda 5 in for service @ 60k miles. Staff was as friendly and professional as usual. A lot of things had tobe done to my car (brakes, plugs, tranny and cooling service, suspension) that was coming from the cold (PA), so I ended up with a pretty hefty quote, over $1300. Crew totally worked with us with differing anything that could be done later safely, and provided great coupons. In the end, they went as far as taking a suspension claim under warranty, in spite of the car being out of it by about 5k miles! Our final bill came in over 500 bucks under initial bill. Josh walked me through everything thathadbeen done upon pick up. Then, About to pay, I'm asking the cashier to add the large cold monster energy drink I just picked up in the waiting area and it was free! Great job guys! I'll be back! More