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Chapman Nissan
Philadelphia, PA
156 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA.
The Chapman Auto Group has continued to expand with new dealership purchases over the years:
1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA
1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham)
1993 Chapman Ford in Egg Harbor Twp, NJ
1994 Chapman Nissan in New Castle, DE
1995 Chapman Ford in Columbia, PA
2000 Chapman Ford in Lancaster, PA
2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ
2008 Chapman Nissan in Philadelphia, Pa
2009 Chapman Chevrolet in Philadelphia, Pa
Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!"
Nissan Customer Promise
The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations.
We will respect your time
We will market our products and services honestly.
We will employ a professional, well-trained, and knowledgeable staff.
We will maintain a clean, comfortable, and modern facility.
We will offer only products and services that meet your needs.
We will provide clear explanations of all pricing and paperwork.
We will deliver your vehicle clean with a full explanation of features.
We will treat you as a guest in our home.
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 156 reviews
March 19, 2016
Great Service From the moment we sat down Warren was concerned with getting me in the vehicle I wanted and even though I did not purchase my vehicle after my first From the moment we sat down Warren was concerned with getting me in the vehicle I wanted and even though I did not purchase my vehicle after my first visit he still followed up and went above and beyond to find me the best possible deal for me. More
by Hilbob
Employees Worked With
Warren Crooks
February 08, 2016
Outstanding Service I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire pur I purchased my 2011 Nissan Maximum 5 years ago at the dealership. I did my homework, knew what I wanted and what I was willing to pay. The entire purchase experience was great. I have always taken my car to be serviced at this dealership and every time I have gone with or without an appointment, the staff was very helpful, knowledgeable and nice. Sitting in the service department, you get to hear other people talked and I have always had people talk about their service and purchase experience - same has mine - Awesome Customer Service! More
by Joyce2416
Employees Worked With
Vince
October 16, 2015
Chapman Nissan - Dealer Extraordinaire I am a loyal Nissan owner. This is my second car from Chapman Nissan. Chapman has taken an otherwise problematic experience and streamlined it and mad I am a loyal Nissan owner. This is my second car from Chapman Nissan. Chapman has taken an otherwise problematic experience and streamlined it and made it enjoyable. First, high marks go to Carrie Allison, the Owner Loyalty Manager. She has remained in touch and concerned about the 1st purchase, 18 months ago. I reached out to her about a second car and she put in in touch with Dave Dowd. He provided available options and when the time came to come into the dealership, he turned me over to George Carris, a most knowledgeable sales rep that got me in and out of the dealership in two hours. Kudos also go out to Chris Casey, the finance manager. I have always had a love/hate experience in buying cars. Chapman has turned that into a good experience all around. To sum up, good selection, very accommodating, excellent service. Well worth the visit. More
by cortesec
Employees Worked With
George Carris, Carrie Allison, Dave Dowd
August 07, 2015
my experience I've purchased three vehicles from this dealership ,and have had good experiences, from any one I've had dealings with, from the salesman, to fiance p I've purchased three vehicles from this dealership ,and have had good experiences, from any one I've had dealings with, from the salesman, to fiance person. More
by ron
Employees Worked With
warren, Carrie Allison, Dave Dowd, Geoff Townsend
July 20, 2015
"Deceitful used car salesmen" Don't buy a used car! I purchase a used car a 2009 chevrolet Malibu . I ended up having the worst sales experience of my life. This place does not believe the customer i I purchase a used car a 2009 chevrolet Malibu . I ended up having the worst sales experience of my life. This place does not believe the customer is always right and does not strive to hold up their end of a buying deal. The first day I took the car off the lot, the cable came off. Secondly, the sales man chris did not stress to me that the care need actuators needs replacement. If he would have told me that, I would not have purchase the car, I bought the car 7-3-2015,and today 7-20-2015, the car will not start. When your buying a used car, you don't have time to review every thing that is written down. Don't buy a used car from chapman nissan. I tried call Carrie Allison at chapmannissan, and of course no answer. I payed $440.00 at chapmannissan chevrolet for repairs. This is a financial lost. Presently, the car is not running. I feel I was defrauded by the dealership. I thought I was purchasing a car, not a junk heap. The as is contract I signed is no defense for fraud. More
by badboy
Employees Worked With
Christ Kelso
May 04, 2015
Deceitful used car salesmen Came to Nissan to trade in my 2012 versa for another car and ended up having the worst sales experience of my life. This place does not believe the cu Came to Nissan to trade in my 2012 versa for another car and ended up having the worst sales experience of my life. This place does not believe the customer is always right and does not strive to hold up their end of a buying deal. The car I chose on the lot had some cosmetic damage and the worst of it all was damaged rims. The salesperson Chris told me he would fix the rims even if he had to take it out his commission so I took the car in an agreement to bring it back to have the rims resurfaced. The next day comes and I speak to Chris about the rims and he says I have to pay $100 for the most damaged rim and he will pay the rest. Then when the shop quotes a price of $75 a rim he reneged on the deal saying it will be all of his commission to pay the amount asked for the other rims to be fixed. He says he will only pay $100. So I say I'm bringing the car back and he says I can't and he can't do anything else for me. This was a deceitful sale and I did not agree to pay to fix these rims with the purchase. I will never buy from here again. The worst salespeople and the managers don't care to assist the customer either. Go to Piazza Honda, much better service and they don't deceive you. More
by unhappybuyer
Employees Worked With
Chris
April 20, 2015
Wonderful!!!!!!!!!! My experience at Chapman Nissan was wonderful. Everyone there treated me like I am a person. Chapman Nissan really shows you that they really do care My experience at Chapman Nissan was wonderful. Everyone there treated me like I am a person. Chapman Nissan really shows you that they really do care about people. I was very nervous about going because other places had been running me around like crazy. My situation was not good and the staff said that they work with all types of credit problems. My saleman was Santos. He really showed me that they really do care and they all will try there hardest to get you a deal for a car. My spirits were really down but between Santos and the other staff I was able to relax. I do know that there are good people in this world and the staff at Chapman Nissan showed me this. God Bless All of them. Special thanks to Santos, Chris Casey, the Finance manager who got it approved, sales manager, etc. Thank you from the bottom of my heart. The experience at Chapman Nissan was Amazing. More
by swhite1066
Employees Worked With
Santos, Chris, Geoffry, Malay,
January 17, 2015
My first new car Everyone at Chapman Nissan was AMAZING! The staff was incredibly friendly and they worked within our needs and budget and found us a car at the exact Everyone at Chapman Nissan was AMAZING! The staff was incredibly friendly and they worked within our needs and budget and found us a car at the exact price range we were aiming for! We will ABSOLUTLEY be back the next time we are in the market for a new car! More
by edilodovico
Employees Worked With
Carrie, Henry, Carrie Allison
November 15, 2014
Disgusted by the customer service The customer service here is absolutely terrible. I bought a 2010 genesis coupe and they told me as soon as I faxed over the inspection papers they wo The customer service here is absolutely terrible. I bought a 2010 genesis coupe and they told me as soon as I faxed over the inspection papers they would get it taken care of and send me my tags. It's been a month, my temporary tags are expired and I still haven't received my tags from them. I have called plenty of times and all they tell me is "we will have our financial manager call you within 15 minutes" but he never calls. They are obviously trying to avoid me because they haven't done their job and because of that I can't drive my car in fear of getting pulled over for expired temporary tags. DO NOT PURCHASE A CAR FROM HERE BEWARE. More
by Eddie Quelhas
Employees Worked With
Financial manager
October 28, 2014
Bought Altima from Chapman and experience was amazing I'm new to this country and first time purchasing a car, before that I have done lot of search and came to conclusion that either I should wait few mo I'm new to this country and first time purchasing a car, before that I have done lot of search and came to conclusion that either I should wait few more months or buy now with heavy down payment and interest rate but luckily I met Chapman Nissan. Discussed with them about my requirement and budget and they did understand it and were dedicated to make this deal happen and came up with aggressive pricing and payment options which really fits into my pocket which is something like "solution from out of box" for persons like me. They really have a excellent team and I'm really thankful to below persons with whom I have interacted: - Carrie Allison, David Down & JJ, for the excellent communications and convincing me to come to this dealership and getting all the pre-approvals done to smoothen the process. - Chris Cusey, for excellent salesmanship w.r.t car's feature demonstration and financing options. I'm very much pleased with this dealership and the incredible people that work there ! and I do hope that same treatment will be provided to me for the car service and maintenance. More
by sadeepkmbj
Employees Worked With
Chris Cusey, Carrie Allison, JJ,David Down, John Paul, Carrie Allison, Dave Dowd
