Chapman Volkswagen Scottsdale

LESLIE HORNE IS A FIVE STAR REALIST! Let me just start off at I lost my car due to unforeseen circumstances and I was absolutely devastated. I spent three days down and out in the gutter Let me just start off at I lost my car due to unforeseen circumstances and I was absolutely devastated. I spent three days down and out in the gutter when I finally got myself together and reminded myself "you can always do anything you put your mind to, and a car is always replaceable." My credit was not too shabby and I was beginning to lose hope that I'd have a second chance of having a car and/or that such a reputable dealership, like Chapman, would even consider granting me a loan especially after local dealerships in the area telling me that "I'll never get financing." I was so discouraged, but I put all my negative energy aside, grabbed on tight to my faith and went to Chapman's website to begin browsing at used cars. The minute I saw cars in impeccable condition under $10,000, is the moment I knew I would be able to get back into something again that has undergone inspections and is not just going to be a lemon out on a random car lot. I messaged a chat agent on the website and told him my situation, and he was so understanding of my concerns and needs. From the jump, I felt comfortable and he put me in touch with Leslie H. who reached out to me about 5 minutes later to assure me with her positive language that somehow someway, we were going to get me in the car that was affordable to me and that would be something their internal finance department would be able to help assist me with. I was so excited that I didn't even wait for Leslie's call, I was already in my UBER on the way over. Before she could even finish the voicemail, I was already inside shaking her hand hello LOL. Leslie made me feel so comfortable from the start and was extremely honest and thorough throughout explaining the loan process to me. HOWEVER, this will only work if you are honest and nothing but HONEST with her first! Answer her questions truthfully, and she will work as hard as she can to get you into a car that you deserve. Leslie is a believer, and believers are what make the world a better place. I am so thankful for Leslie and the entire Chapman team; including a special shout out to the finance department that worked so patiently with me in a poised manner that I've never received from any other car dealership out there. I was one-over'ed by BMW that I had been loyal to for 15 years and 5 different cars and that is when I decided it was time for me to make a change; Chapman takes pride in their clients and again, I could't thank this team enough for all they did for me, and for Leslie to be the glue that held my life together when I didn't even have a car to get to work. Thank you Leslie for giving me a second chance. Much love, Taylor Parish More

Leslie Horne was a wonderful sales consultant! Very personable and she helped me buy my first car with ease. I learned so much information, and got a great deal! I could not be happier to have had this personable and she helped me buy my first car with ease. I learned so much information, and got a great deal! I could not be happier to have had this wonderful experience, it being my first time too! More

we had a great experience buying our car here. We didn’t feel pressured, and the establishment was inviting. We worked with Leslie, who worked hard to make sure we got what we wanted. Thank you Leslie for g feel pressured, and the establishment was inviting. We worked with Leslie, who worked hard to make sure we got what we wanted. Thank you Leslie for going the extra mile for us! More

Leslie gave me excellent customer service. The location Leslie gave me excellent customer service. The location was clean friendly. Will highly recommend Leslie if anyone is in the market for a car car.. Leslie gave me excellent customer service. The location was clean friendly. Will highly recommend Leslie if anyone is in the market for a car car.. More

My wife and I purchased a new Atlas from Kevin this past weekend. I cannot say enough good things about him and the overall ease of the whole process. Kevin was knowledgeable, personable and helped get us a weekend. I cannot say enough good things about him and the overall ease of the whole process. Kevin was knowledgeable, personable and helped get us a great deal! He is highly recommended from us! More

Couldn't of been happier with my experience. Was ready to put up a fight and haggle. Didnt even have too, great service great person! put up a fight and haggle. Didnt even have too, great service great person! More

Very polite and informative Leslie was able to answer all of the questions we had. She was very clear and very knowledgable with all of her products. Will recommend in the future Leslie was able to answer all of the questions we had. She was very clear and very knowledgable with all of her products. Will recommend in the future. More

Buying a vehicle is always a difficult thing. I've bought cars from other dealerships and hated the entire process until now. Kevin Shannon made the process simple and enjoyable start to finish and has GREAT cars from other dealerships and hated the entire process until now. Kevin Shannon made the process simple and enjoyable start to finish and has GREAT customer service even after the deal was behind us. Thanks so much Kevin Shannon. You've earned a customer for life! Would highly recommend him if you purchase from Chapman Volkswagen Scottsdale. More

Leslie is helpful, caring, and has a great personality! She makes your car buying experience enjoyable. I will definitely be sending my family to her! She makes your car buying experience enjoyable. I will definitely be sending my family to her! More

Saying he was “excellent” doesn’t do him justice. Kevin was awesome, kind, and absolutely everything you would want in a car salesman. He is dedicated to providing unmatched customer service and you will b was awesome, kind, and absolutely everything you would want in a car salesman. He is dedicated to providing unmatched customer service and you will be very lucky to experience a deal with him! More