"Chapman VW is the place to go for quality vehicles and..."
Chapman VW is the place to go for quality vehicles and service. Leslie answered all my questions and made the car buying experience fun. I recommend anyone looking for a vehicle to come to Chapman VW first.
"Went in to Chapman VW after work and looked at a golf..."
Went in to Chapman VW after work and looked at a golf GTI. Guy was great and informative, didn’t waste a second of my time. Helped me find the car I wanted and worked with me to get a great price. From top to bottom all the way to finance they were amazing. As I guy in the car industry I highly recommend buying there.
"If I could give a 0, I would. Let me start by saying..."
If I could give a 0, I would.
Let me start by saying that the service team is amazing.
I bought a car from them in February 2020. It got brought back to them the next day. Items were missing from the car when they took it to detail. You couldn’t even drive over a speed bump without the car bouncing around and making your teeth chatter. The air and cabin filters had not been checked. The battery had never been checked either. It was dying. They tell me nothing is wrong with it. They didn’t want to deal with its issues. Oh yes. The divider for the back was missing. It was there when we were shown the car and mysteriously disappeared. It’s a $300 piece. How do you just lose it? There was also a noise that I kept hearing and I was told nothing was wrong.
In March, I bring the car back. The noise never got addressed and is worse. They ultimately replace the sway bar. I also get told the battery is dying and has to be replaced. The service advisor is amazed the car had no died on me. They want me to pay for it and I refuse. Finally get the sales team to agree to replace it.
In April, check engine light goes on. I find the closest AutoZone and get the code read. Immediately call Pete in service and he wants it brought in Immediately. I won’t make it since I can’t take the freeway so he tells me exactly how to get the car home. The turbo gets replaced.
In May, have to bring the car back. The EPC light has come on. It was affecting the brake system.
In June, it got brought back because the back latch broke somehow. All we did was open the back door.
In July, the check engine light comes back on. It gets fixed again.
In August, the EPC lights comes back on again. We’ve worked on this EPC so many times that they call VW of America. They have the vehicle for an entire month. I get it back and 9 days later the EPC comes back on. Pete is at a total loss as to what needs to be done. They keep it for another month.
I get it back and 2 weeks later, it gets brought to them. The same issue. That EPC light kept coming and they have replaced so much. That was the last time I had my
Car. The warranty I had on the car won’t pay out anymore because of everything that it has paid out for.
I have called VW corporate. I have called the dealership and asked to speak to every manager I can. I have made multiple calls asking to speak to the general manager. He refuses to call me. He has the customer service manager call. Melissa is very nice but she can’t do anything.
I’ve spoken with the bank and they have tried to work things out with the dealership and we get told no at every turn.
I finally called the bank and told them we can’t fix the car anymore. It’s not drivable either.
All I want is the dealership to take the car back. It’s obvious that the car was never processed correctly and I have done everything I possibly can to work this out.
Never again will I buy from this dealership. I trust service but I just can’t do this again.
It’s a huge slap in the face that the general manager refuses to contact me.