7 days ago after phone conversation with the Sales Manager about a trade in for a newer automobile, I received email, "I don’t think you would have to go into your pocket thousands at all. I know that you refinanced your current loan though and I do not have that information in my system. What is your current monthly payment?" I responded to his question, never a response.
Today I called for service, received a quote from a lackey which was $200 over what was quoted by the more expensive VW dealer in N. Scottsdale, asked for Service Manager, she said he was busy, would call me within an hour. Never heard from him. I do not recommend you do business with these disingenuous, irresponsible, uncommunicative people. and this from an existing customer, not someone fishing for a deal.