Chapman Volkswagen Scottsdale

Friendly staff Very friendly staff, didn't need to find anyone they came walking up to me as soon i walked thru the doors. Very clean facility. Very friendly staff, didn't need to find anyone they came walking up to me as soon i walked thru the doors. Very clean facility. More

Patient and Helpful! Kelley was so great! She was incredibly helpful and patient as this was my first time buying a car on my own. I highly recommend seeing Kelley when yo Kelley was so great! She was incredibly helpful and patient as this was my first time buying a car on my own. I highly recommend seeing Kelley when you visit Chapman! She is A+ in my book! I absolutely love my new Jetta! More

Best Eve Kelley is the greatest sales person ever! She helped us out so much and just MADE it work. I would highly recommend seeing her if you plan on getting Kelley is the greatest sales person ever! She helped us out so much and just MADE it work. I would highly recommend seeing her if you plan on getting a new car! More

Amazing! Kelley was an absolute pleasure to work with! She made the entire experience so easy and enjoyable. Since this was my first time purchasing a car on m Kelley was an absolute pleasure to work with! She made the entire experience so easy and enjoyable. Since this was my first time purchasing a car on my own without any help, my boyfriend and I had a lot of questions. Kelley never got tired of our questions (though annoying at times) and always answered professionally, honestly, and in a timely manner! I walked away from this experience with so much knowledge of the Volkswagen company. We were so impressed with how much she knew! Needless to say, we will be referring all of our friends to her. Thank you Kelley!!! More

Great experience Kelly did a great job. So did Robert and Mike. You have an excellent team. We are happy to have a family member back to VW1 The Jetta was my first car Kelly did a great job. So did Robert and Mike. You have an excellent team. We are happy to have a family member back to VW1 The Jetta was my first car out of college. Now, I drive an Audi. You have created an excellent leasing experience for our college age son, Max. This will help him build up his credit and have a safe, fun car! We are still waiting on TINT and THE OTHER KEY! Hopefully this will happen today or tomorrow. Laurie Malone More

Ne car We bought our VW Atlas, almost 2 weeks ago. We love this car, comfortable. spacious, lots of power and technology. Our experience at Chapman VW has be We bought our VW Atlas, almost 2 weeks ago. We love this car, comfortable. spacious, lots of power and technology. Our experience at Chapman VW has been wonderful from the moment we walked in. Dealership very clean, people very attentive, no pressure at all and great explanation of the contract. Our salesperson, Kelly Madden, was outstanding, very helpful, caring, attentive, knowledgeable. Very patient. We even took the car the following day and she gave. us a detailed explanation of everything the car and VW offered. Needless to say, we are very satisfied and will recommend Chapman VW to our friends and family. A++++++ More

Kelly Madden responsive sales associate I cold called the dealership but had done research. I told her what I wanted and she conferred with her sales manager and within 15 minutes and a ret I cold called the dealership but had done research. I told her what I wanted and she conferred with her sales manager and within 15 minutes and a return call from the Manager we struck a good deal-- she was courteous and easy to talk with. The next day i went to the dealership and leased two Jetta SE's for my daughters, with the deal as promised and she did a great job of bringing it all together as well as putting on the new plates and even the HOA sticker on the new cars---- she and the dealership are upfront and what they represent in negotiation they honor--- More

First Car - Jetta SE Kelley and the staff (Manager and Finance also) at Chapman made my newly driving daughter's first car buying experience amazing and exciting. Kelley i Kelley and the staff (Manager and Finance also) at Chapman made my newly driving daughter's first car buying experience amazing and exciting. Kelley is incredibly down-to-earth, friendly, attentive and knowledgeable. Even though we arrived after 7pm at the dealership and had pre-arranged some of the details, we did not expect to be able to leave that evening with the car. What a nice surprise for everybody to work together and ensure that we were able to leave with the car that evening even if quite late. Thanks again for everything, and she loves the car! More

Thank you, Kelley! We greatly appreciate the kind help and professional service that we have received at Chapman VW from Kelley Madden. With so many competitive similar We greatly appreciate the kind help and professional service that we have received at Chapman VW from Kelley Madden. With so many competitive similar choices our decision to take VW Tiguan at Chapman has been taken due to the very friendly, courteous and respectful Kelley's attitude and behavior during this rather challenging and uneasy process of buying a new car. Kelley is also responsive and helpful in post buying period for which we are very thankful. As a result we are looking forward for the continuing relationship with the Chapman VW. More

Over a tire valve cap maybe $.50 Asked for a tire valve cap, Ryan told us fresh out his boss said he had a bag of them. You’d think we were asking for a free car! We did pay $82 for a Asked for a tire valve cap, Ryan told us fresh out his boss said he had a bag of them. You’d think we were asking for a free car! We did pay $82 for an oil change. Service Manager was indignant thru out our interaction. Also screwed up the oil change that left an oil puddle in our driveway and a frantic revisit. We’re going to use a different dealership for both our purchases and service and we live within a mile of their current location. Terrible service experience and it wasn’t the first with Chapman. Money wasn’t the issue, honesty was the issue. Their Service people have trouble making the connection with the customer and where their paycheck comes from. Got an email for a pending survey that never came, that’s what brought me to this site. People will forget what you said. People will forget what you did. But people will not forget how you made them feel. More