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Chapman Volkswagen Scottsdale
Scottsdale, AZ
446 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 446 reviews
February 19, 2016
Great experience getting into a new car! I recently got into a new vehicle and had a great experience. Even though it takes a little time to take care everything while getting a new car, the I recently got into a new vehicle and had a great experience. Even though it takes a little time to take care everything while getting a new car, the time didn't seem long due the staff I worked with. I have gotten my second car now with this dealership and recommend working with them. More
by Kparizona
Employees Worked With
Brandon Watson
February 02, 2016
Great experience My wife and I had a great experience in buying a new Jetta here on February 1, 2016. We were treated great and even my 15 year old daughter who came w My wife and I had a great experience in buying a new Jetta here on February 1, 2016. We were treated great and even my 15 year old daughter who came with us as a learning experience was happy. We will do business with Greg and Brandon again! More
by Risk740
Employees Worked With
Greg and Brandon
January 29, 2016
Thank you Brandon Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love Thanks for the recent experience in helping me select the perfect vehicle to lease. I appreciate your professionalism and easy going attitude. I love my new Jetta! More
by LuvinLife
Employees Worked With
Brandon
January 03, 2016
Awesome Experience Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's Thank you Brandon Watson for your patience and help getting my son his new car. Your easy attitude and no pressure yet informative style for my son's first new car purchase experience was such a relief of what friends tell me they experience. You found the exact model we wanted and everything was super smooth. Finance was great. Mark was organized & explained everything. No matter what my next vehicle purchase is, it will be from a Chspman dealer. More
by STV
Employees Worked With
Brandon Wstson
August 28, 2015
best experience! Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got t Husband and I went to dealership not knowing exactly what vw we wanted, clueless about pretty much everything, prices, deals etc.. as soon as we got there we were approached by Brandon Watson, extremely nice guy! Answered every question we had and gave us all the information we needed. He was fully committed to helping us find the right vehicle for us. This guy is GREAT!!! We ended up getting a car we absolutely love thanks to his help! Finance guy (Mark Zemeckes) was wonderful too, very friendly. It's noticeable that both of them like their job and they make the experience enjoyable. More
by lpinke
Employees Worked With
Brandon Watson and Mark Zemeckes
July 19, 2015
Finally found a home for service I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and effic I recently had my new Passat into Chapman 4 routine service and a couple warranty items. Peter was my service advisor. He was very courteous and efficient and I was pleased that everything was done on time and correctly and they even gave me a beautiful wash job. I was very impressed with Peter's knowledge and the staff at Chapman. I had been to other dealers in the valley and Chapmans is far superior to the other guys. Thanks Peter. You have a customer for life More
by David C
Employees Worked With
Peter
June 10, 2015
Former customer, never to return. after having had a great experience with a past experience I was not expecting to be intentionally misled by the salesperson, and then have him comple after having had a great experience with a past experience I was not expecting to be intentionally misled by the salesperson, and then have him completely disregard the vehicle I had clearly stated I wanted to se, but rather have him try to push me into another vehicle at over twice the sticker price. The manager verified the claim of the salesperson could not have been fulfilled, yet all I was offered was a chance to come back 2 days later and to deal with someone else. If that wasn't bad enough today I receive a form letter that completely disregards any troubles from Saturday and makes claims of purchasing a car from them makes you part of the family, however actual experience would indicate having purchased previously at this dealership has no advantage whatsoever. You are just another opportunity to see how they can sell you what they want, not what you are looking for. I highly recommend avoiding this dealership. More
by Mike
Employees Worked With
Rezo, Justin Fortner
May 28, 2015
TOO EASY! I am very careful with my auto purchases. Like most people I want the most for my money. Buying a car is usually filled with opportunities to go wron I am very careful with my auto purchases. Like most people I want the most for my money. Buying a car is usually filled with opportunities to go wrong. So I do my research carefully online. I know exactly what car I want and I know what a good deal would be. I went to a nearby Chapman competitor and presented my offer and was flatly refused! No negotiation, just NO; "we sell at MSRP". A few hours later I walked into Chapman and presented my offer and was asked a key question: "Are you ready to buy?"My answer was "Yes". The sales manager came back to me with an offer a few dollars LOWER than my ask. I was shocked; thought I messed something up. But no, it was the deal I wanted... no haggling, no jerking around. I strongly recommend this dealership. More
by happy toureg
Employees Worked With
Brandon Watson and Chad Hubler
April 24, 2015
Happy, Hapyy, Happy!! My son and I bought vehicles from Chapman and we are completely in love not only with our vehicles, but with the excellent customer service. Prior to My son and I bought vehicles from Chapman and we are completely in love not only with our vehicles, but with the excellent customer service. Prior to making my final decision I was shopping around and by far the price, customer service and professionalism was superb. We will ALWAYS recommend them! Thank you CHAPMAN! More
by emonsivais
Employees Worked With
I worked with a few as we purchased vehicles within one week of each other. They are all EXCELLENT!!
March 12, 2015
New VW Passat Zero % Interest 72 months:)))) I just purchased my 4th car in 4 years from Chapman,and would like to say they try their best!I got a fair price on a great car.They were super nice,a I just purchased my 4th car in 4 years from Chapman,and would like to say they try their best!I got a fair price on a great car.They were super nice,and the process was simple.... Servicing cars in not a fun thing to do! Mike,Kyle,Pete,John,Zack,and all the shop guys are awesome! The Hyundai mechanics are a little weird,aside from that the place is 100% Thanks Jamie,Terry,Terri,Glory,Chester,Justin's..Scott X 3:) FYI VW gave me 0% Interest on a new 2015 Passat! SWEET NO INTEREST TO PAY!!!!!!! P.S. Terry in sales was AWESOME!! What a nice Guy! More
by chowberry
Employees Worked With
Chester n Justin
