Chapman Volkswagen Scottsdale

Price gouge Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Interne Went to the dealer to check out 2016 GTI Autobahn Performance Pack, Manual, 4 door, with LED lighting Package. Agreed to a price of 29908 with Internet Manager Mr. Drew Costas. Once presented with Price Sheet, there many add-ons like Dessert Protection, Nitrogen, Tint for an additional cost of $1200. I would not pay for those items and they would not sell me the car for the agreed price of 29908. STAY AWAY for unscrupulous Dealership. More

Keystone Kops I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need I purchased a Jetta from them in 2010 and leased a Tiguan from them in 2013. I got a call several weeks ago from Shawn Sicari, saying that they need newer model used Tiguans and he could make me a deal on a new car. I ended up with a 2015 Passat, which I'm happy with. However, on the 7th day after my new lease, I started getting calls from Reza, the sales manager. He called me no fewer than 10 times, saying that they neglected to have me sign a paper. I've been really busy so I never called him back. Next, I had my salesperson, Shawn, start calling me, as well as the General Manager, Radu. They said I had missed a signature. Because they literally wouldn't leave me alone, I had Shawn meet me at Richardson's while I was at dinner with 6 other people so I could sign the stupid form. Of course I thought that would be the end of it, but the following week I had ANOTHER sales manager call me, saying that I missed another signature. By this time I was irate... why didn't Shawn bring it with him when he interrupted my dinner?? At least this guy mailed me the form; I signed it and sent it back. Today I just got a call on my cell phone, then immediately on my work phone. It was the finance guy - and guess what? I missed another signature! He said that if I don't sign it, then I didn't get the deal they had told me. I said, well if that's the case, I'm bringing this car back. He said, "Go ahead!" I asked if my old car was still there and he said, "I don't know - you'd have to talk to a salesman." ARE YOU F&*^&*I^&* KIDDING ME? They're acting like this is all my fault. Um, I apparently missed 3 DIFFERENT signatures - that's on you guys. Failure to do your job correctly does not constitute an emergency on my part. I hung up on him. The best part is that the state of Arizona has not yet been notified of the sale, so I'm getting notices from them that I let the insurance on my Tiguan lapse, when in fact I traded it in 5 weeks ago. I likely will buy another VW, because I do like the cars. But I will NEVER do business with Chapman again. I know this is a long review, so thank you for reading if you got to this part! :) Read less More

Former customer, never to return. after having had a great experience with a past experience I was not expecting to be intentionally misled by the salesperson, and then have him comple after having had a great experience with a past experience I was not expecting to be intentionally misled by the salesperson, and then have him completely disregard the vehicle I had clearly stated I wanted to se, but rather have him try to push me into another vehicle at over twice the sticker price. The manager verified the claim of the salesperson could not have been fulfilled, yet all I was offered was a chance to come back 2 days later and to deal with someone else. If that wasn't bad enough today I receive a form letter that completely disregards any troubles from Saturday and makes claims of purchasing a car from them makes you part of the family, however actual experience would indicate having purchased previously at this dealership has no advantage whatsoever. You are just another opportunity to see how they can sell you what they want, not what you are looking for. I highly recommend avoiding this dealership. More