Chapman Volkswagen Scottsdale

Found Austin very helpful and attentive, he new a lot about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pri about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pricing. Maximus in the contract department was excellent and also very helpful in getting the documents explained and compleated. More

Execellent service by Neil. I requested the replacement windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the corr windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the correct ones. He is ordering the correct windshield wipers for my car. I have worked with Neil several times regarding service since I have had my VW Jetta TDI for the past 6 years and it is always a pleasure. More

Justin was quick and friendly to take care of fixing my break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friend break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friendly. I have no issues with the service I received. More

Neil is always professional and kind. This is the #1 reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel like I can trust the workmanship of the mechanics. Thank you Neil and Chapman for another job well done!! Sincerely yours, Ruth Ann Lopez, M.A More

I purchased the auto at this site and all service has been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from this dealer as soon as the vehicle becomes available. More

This is the third Volkswagen that I have purchased from Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my ser Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my service advisor for the last couple of years & is a great guy and Tyler Umpley (not sure of the spelling of his last name) has been the mechanic that has done all work on all three of my cars. The reason I keep buying cars from Chapman is because of the great service. More

Issues: 1. 9/23/10: Nick couldn't figure out how to Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the deale Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the dealership the next day after purchase. 2. 9/23 - 24/10: I was not given the second key to the vehicle because neither Roy nor Mike K could find it. When I went back to the dealership to turn in the dealer plate, they still didn't have it for me. 3. 9/27/10: Nick told me I had to go to DMV to transfer the registration myself; that Chapman didn't do that. I took a 1/2 day off work, sat around DMV, and then found out that the dealership has up to 45 days to make the transfer of title yet I was given a 30-day temporary registration. Additionally, I learned that the transfer of title IS something the dealership does on a daily basis AND that a refund can be done by the dealership. I made another trip to Chapman. I met with Mike K who said he'd "take care of it". I also asked about the registration credit and he said a check would be cut. When asked about the second key, he said he'd order it and call me in 2 weeks. 4. 10/12/10: Received bill from Chrysler for payoff amount on car I traded on 9/23/10. Also received bill for new VW showing two payments already received. 5. 10/13/10: Called Chapman to ask Mike about the second key and Marcus about the bills. Found out that Mike no longer works at Chapman. Asked Marcus about the bills and he then transferred me to Chester. Chester said he'd look into the matter and call me back. 6. 10/15/10: Received DMV registration for new car in envelope from Chapman but no refund check. No return call from Chester yet. Left message for him to call me. 7. 10/16/10: Called Chester; he said he was "really busy and the Finance department isn't open on the weekend" and that he would call me on Monday. 8. 10/18/10: Called Chester who then passed me off to Brian in Finance. Left message for Brian who returned the call within 15 minutes. He followed up with his registration person who over-nighted the payment to Chrysler and confirmed that a refund should come to me from DMV within the next two weeks. 9. 10/20/10: Still no resolution about the second key. Called to speak to Chester and was transferred to Stacy. Stacy checked with the Service department who had no record of a key being ordered. An order has been placed and I should get a call from Service within two weeks to bring the car in to have the key programmed. Summary: Stacy is the ONLY person in this entire debacle of dreadful customer "service" who apologized for any inconvenience. I appreciate his attitude and Brian was very professional and I appreciate his ability to find where my case was dropped to keep Chrysler from reporting a late payment. There is no excuse for the poor treatment I received from Mike, Nick, Marcus, and Chester! Once the key is programmed, I will have made four trips to Chapman, spent more than 4 hours at DMV, and spent more than 3 hours in phone calls for this purchase! I will not be referring ANYONE to do business with Chapman Dodge/Chrysler/Jeep/VW. More

While i began my early (7:00am) Saturday morning visit (on 10/16/2010) to Chapman by bringing my daughter's 2004 VW Jetta into the service department and courteously greeted by Mr. Brownlee, my long day e (on 10/16/2010) to Chapman by bringing my daughter's 2004 VW Jetta into the service department and courteously greeted by Mr. Brownlee, my long day ended (around 7:30pm) by leasing a new 2011 VW Jetta SE, working with Tony Simmons and Chester Spychala. First, i owe a great deal of thanks and sincere gratitude to Mr. Brownlee, who unselfishly turned down his commission on an estimated $4000.00 worth of repair work, because of his professional integrity and dedication to serving the best interest of the customer. Mr. Brownlee, without hesitation, approached me in the waiting room, including bringing along the auto tech or mechanic, to explaing the extent of required repair work on my vechicle. After patiently explaining the problems and recognizing my dilemma and obvious state discouragement, he immediately led me to the sales department to discuss possible options - which included assessing the market value of my vehicle versus the cost of repairs. After considerable deliberations with Mr. Spychala and Mr. Simmons, I make the decision to trade-in the old vehicle in favor of a new leased vehicle. While all were especially courteous and helpful, Mr. Simmons provided exemplary assistance and guidance in helping my daughter and me make an informed decision. Mr. Simmons, while juggling multiple priorities with other customers (with prior appointments), provided extraordinary assistance and exhibited exceptional patience in showing us many vehicle options on the lot, as well as staying beyond his normal duty time to complete the transactions. In short, Tony Simmons provided outstanding and expert customer service, and should be viewed as a great asset to your sales workforce and business. Yet this would have never happened without the customer sensitivity of Mr. Brownlee in your service department. He is a gentleman and a great tribute to Chapman's business. Sincere thanks to all involved, and to Chapman as a reputable auto business in our great community. Best Regards! ...Bob Hollis More

I made a call to see what cars they had available and Justin was very helpful over the phone and encouraged me to come and see the car. I drove down to the dealership the next day, he was ready for me wi Justin was very helpful over the phone and encouraged me to come and see the car. I drove down to the dealership the next day, he was ready for me with the car and was extremely knowledgable and helpful. He was even patient with my three year old who was running around. He made the sale very easy for me and it was done in 3 hours. Awesome!! More

I return to Chapman Volkswagen because of their customer service. I have been a loyal customer for over 15 years, first through the Chapman BMW dealership and service and now for Volkswagen service. I hav service. I have been a loyal customer for over 15 years, first through the Chapman BMW dealership and service and now for Volkswagen service. I have been incredibly lucky to have had such great service advisors beginning with Garrett O'Dell, then Tony Di'Salvo and now Justin Linegar. Justin is very knowledgeable, patient and happy to answer my many questions, always provides transportation for me back and forth to my job, and is incredibly friendly. I trust Justin's sincerity and willingness to always help me when I am having a problem with my car. Thank you very much Justin for your professionalism. Lydia More