Chapman Volkswagen Scottsdale

I had a great sales experience. Justin was just great, and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/ and we came to close the deal at a price that satisfied us both. They made the process very easy going. I did most of the negotiation over the phone/email, and they respected the price we had negotiated once I walked into the dealership to close the deal. And so far, I love my new vw (2010 CC Sport). Great job guys! More

I really appreciated to low key, easy going approach of your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots th your staff. Too many dealerships still encourage their sales staff to employ high pressure tactics and I literally walked off of several car lots thinking I would never set foot there again due to the hard sell techniques and wondering how these guys stay in business treating people that way. More

Had a transmission problem and the 3 gentlemen listed above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to b above gave exceptional service by listening to my concerns, riding in the vehicle w/me to "hear" the problem and then test driving after service to be sure everything was in working order. The extended warranty covered the cost of the repair except for the deductible, so a good time was had by all and so far so good on the new transmission! Thank you! More

Found Austin very helpful and attentive, he new a lot about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pri about the vehicles, a great young man to work with. Also Chester was a very nice guy and helped us a lot with sorting out the finance and vehicle pricing. Maximus in the contract department was excellent and also very helpful in getting the documents explained and compleated. More

Execellent service by Neil. I requested the replacement windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the corr windshield wipers for my 2004 Jetta and the dealership was out of stock. He personally recognized other replacements were installed but not the correct ones. He is ordering the correct windshield wipers for my car. I have worked with Neil several times regarding service since I have had my VW Jetta TDI for the past 6 years and it is always a pleasure. More

Justin was quick and friendly to take care of fixing my break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friend break lights. He gave me a good deal on the service. Also, I purchased a sun shade in the accessories dept and both employees were quick and friendly. I have no issues with the service I received. More

Neil is always professional and kind. This is the #1 reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel reason I keep coming back to Champman. The relational capacity Neil has with customers is outstanding!!!! Also the work is done correctly and I feel like I can trust the workmanship of the mechanics. Thank you Neil and Chapman for another job well done!! Sincerely yours, Ruth Ann Lopez, M.A More

I purchased the auto at this site and all service has been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from been done wight great satisfaction at this site. I will continue to have my vehicle service here and I hope to replace this auto with a new auto from this dealer as soon as the vehicle becomes available. More

This is the third Volkswagen that I have purchased from Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my ser Chapman. I had a 1999 New Beetle, a 2007 EOS (that got totaled in the 10/5/10 hailstorm in Phoenix) and now a 2010 New Beetle. Justin has been my service advisor for the last couple of years & is a great guy and Tyler Umpley (not sure of the spelling of his last name) has been the mechanic that has done all work on all three of my cars. The reason I keep buying cars from Chapman is because of the great service. More

Issues: 1. 9/23/10: Nick couldn't figure out how to Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the deale Issues: 1. 9/23/10: Nick couldn't figure out how to print a temporary registration so I was given a Dealer's plate which I had to return to the dealership the next day after purchase. 2. 9/23 - 24/10: I was not given the second key to the vehicle because neither Roy nor Mike K could find it. When I went back to the dealership to turn in the dealer plate, they still didn't have it for me. 3. 9/27/10: Nick told me I had to go to DMV to transfer the registration myself; that Chapman didn't do that. I took a 1/2 day off work, sat around DMV, and then found out that the dealership has up to 45 days to make the transfer of title yet I was given a 30-day temporary registration. Additionally, I learned that the transfer of title IS something the dealership does on a daily basis AND that a refund can be done by the dealership. I made another trip to Chapman. I met with Mike K who said he'd "take care of it". I also asked about the registration credit and he said a check would be cut. When asked about the second key, he said he'd order it and call me in 2 weeks. 4. 10/12/10: Received bill from Chrysler for payoff amount on car I traded on 9/23/10. Also received bill for new VW showing two payments already received. 5. 10/13/10: Called Chapman to ask Mike about the second key and Marcus about the bills. Found out that Mike no longer works at Chapman. Asked Marcus about the bills and he then transferred me to Chester. Chester said he'd look into the matter and call me back. 6. 10/15/10: Received DMV registration for new car in envelope from Chapman but no refund check. No return call from Chester yet. Left message for him to call me. 7. 10/16/10: Called Chester; he said he was "really busy and the Finance department isn't open on the weekend" and that he would call me on Monday. 8. 10/18/10: Called Chester who then passed me off to Brian in Finance. Left message for Brian who returned the call within 15 minutes. He followed up with his registration person who over-nighted the payment to Chrysler and confirmed that a refund should come to me from DMV within the next two weeks. 9. 10/20/10: Still no resolution about the second key. Called to speak to Chester and was transferred to Stacy. Stacy checked with the Service department who had no record of a key being ordered. An order has been placed and I should get a call from Service within two weeks to bring the car in to have the key programmed. Summary: Stacy is the ONLY person in this entire debacle of dreadful customer "service" who apologized for any inconvenience. I appreciate his attitude and Brian was very professional and I appreciate his ability to find where my case was dropped to keep Chrysler from reporting a late payment. There is no excuse for the poor treatment I received from Mike, Nick, Marcus, and Chester! Once the key is programmed, I will have made four trips to Chapman, spent more than 4 hours at DMV, and spent more than 3 hours in phone calls for this purchase! I will not be referring ANYONE to do business with Chapman Dodge/Chrysler/Jeep/VW. More