Chapman Volkswagen Scottsdale

WARNING!!!! Very disturbing and questionable business tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the bl tactics. I figured the Chapman name stood for integrity. I have dealt with Chapman BMW for several years without any problems. This must be the black sheep of the family. I have placed 6 calls to the dealership since signing the contract. Mike K, Marcus and Brian each provided a different version of what happened…each call resulted in a different story. Good luck getting any of the upper management to return your call. Carmine Grassi (GM) must have too many complaints- his voicemail will no longer accept messages. Chad Hubler (GSM) hasn’t returned three phone calls. Still waiting for Brian to return my call. Mike says we can return the car – Brian says we can’t. I wanted to speak to Baxter Chapman since it’s his name on the dealership, but I was told by the receptionist that “he doesn’t accept calls from customers.” WOW – that blew me away. All I am trying to do is figure out where we are in the deal – which bank, which financing package – two conversations with Marcus and one conversation with Brian have provided us with 3 different versions. Save yourself the brain damage and go to the VW dealership in North Scottsdale. More

Saw the Beetle on line. Dealt with Hal on the phone. Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters n Bought the car. Hal was terrific. Young man in financing was chagrined because I wanted no gap insurance. I suppose he lost a commission. Matters not. I'd send anyone to Hal; fast and efficient. A nice experience. Thank You, Mary Kelly 0n 08/24/2010 More

I was very thankful for the car wash after the oil change! I was very pleased to be able to call chapman volkswagon at 330pm and get an appointment for 400pm. I had some other errands to run and I w change! I was very pleased to be able to call chapman volkswagon at 330pm and get an appointment for 400pm. I had some other errands to run and I was able to get everything I needed done in the time it took them to do everything. THANK YOU! More

Chapman Volkswagen has always been very good to me. I would highly recommend them to anyone who is looking to buy a car. Their service that they provide is outstanding and always are finished in a timel would highly recommend them to anyone who is looking to buy a car. Their service that they provide is outstanding and always are finished in a timely manner. Thanks Chapman Volkswagen for taking such great care of me and my cars needs. More

I have had a wonderful experience each time I've come back to Chapman for service for my car. I've worked with Justin nearly every time, and he is always SUPER friendly, very responsive with phone calls back to Chapman for service for my car. I've worked with Justin nearly every time, and he is always SUPER friendly, very responsive with phone calls providing me status updates on my car, and always knowledgeable when I have additional questions/need clarification. It's never good when something goes wrong with your car, of course, but Chapman always makes the process of getting it fixed as painless and smooth as possible, which is GREATLY appreciated! More

The first person that approached us was Daniel, he was very courteuos and LISTENED to what our needs were. He did not try and steer us into something more expensive, which had happened at other dealershi very courteuos and LISTENED to what our needs were. He did not try and steer us into something more expensive, which had happened at other dealerships. He worked with us to find the car that would best meet our needs. The next person we met with was Michael. He was determined to fit the car we had fallen in love with into our budget. He worked with us and re-priced using different terms, different incentives, different promotions, etc...finally we came to an agreed upon price. The final person we met with was Marcus. Marcus was extremely thorough and made sure we understood eveything. At this point is was well pasy closing time but he never once made us feel rushed. All in all it was a very positive - NO PRESSURE experience which is why I will go back. THANKS TO ALL. More

I am very pleased with our experience at Chapman VW. Tony Simmons was wonderful to work with and I would recommend him to my friends & family. We went back and forth with a few other dealerships before getti Simmons was wonderful to work with and I would recommend him to my friends & family. We went back and forth with a few other dealerships before getting in touch with Tony. I told him the car I wanted and the price I was willing to pay. It was simple and hassle-free, far from the typical car buying experience we are all used to. It makes me wonder if I should have come in with a lower offer since there was no hassle, but the truth is, I am happy with the price and the service was excellent. Thank you! More

Justin was great as he has been the other times I have brought my car in for service. He has wonderful customer service and makes getting my car worked on as easy as possible. In the past I have never t brought my car in for service. He has wonderful customer service and makes getting my car worked on as easy as possible. In the past I have never taken my car to be serviced at the dealership but I have been so impressed with him that I will continue to bring it back. Thank you!!!! More

I was supposed to get a rear spoiler put on my car. No one from the service department could look at the spoiler and figure out what shop I need to be at before I get there? It was a whole wasted trip and one from the service department could look at the spoiler and figure out what shop I need to be at before I get there? It was a whole wasted trip and another scheduled appointment to drive to from Goodyear. That is terrible managment, I would have been fired from my job. More

Justin is the best advisor you have. He always makes sure everything is taken care of properly and quickly. I live in Chandler, but drive up to your dealership because he's that good! I brought the sure everything is taken care of properly and quickly. I live in Chandler, but drive up to your dealership because he's that good! I brought the car in because the brakes were "mushy" and Justin got the best service person to work on it and figure it out! Thank you! Krinda Power More