Chapman Volkswagen Scottsdale

I always come into get my VW Beetle serviced at Chapman VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin VW. Not many people say they go to a dealership to get their oil changed, but I have developed wonderful relationship with my service provider Justin Lenocker and I'm now going on my 4th year of service from you guys! Hats off to all of you at Chapman for always being honest, trust worthy, accommodating, and understanding! -- especially you Justin! Thanks again Krysti Horwitz More

I've been taking my VW to Chapman for service for about 5 years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is years now. Although the faces have changed in that time, the service has always been excellent, and the staff are very friendly and helpful. Work is done in a reasonable amount of time, if not quickly -- it's usually faster than I think it will take. Some routine services (oil change, etc) may be cheaper at non-dealer shops, but I've received such good service at Chapman that I'd rather spend the extra money with a service department that knows my car and treats both of us well, than go hunting for an independent mechanic or shop that could or would do as well for less. More

I have had nothing but excellent service. I never have to worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He ha worry about the service department trying to make an easy buck. All the employees have treated me like I am very important...especially Justin. He has always greeted me with a smile and left me feeling my car and money was well spent and worth purchasing from Scottsdale Chapman Cheverolet. Keep up the fantastic service. Thanks for the services! More

My service representative, Justin Lenocker, is always attentive, polite, responsive and punctual. He knows the car (2004 VW Toureg) very well and keeps me informed as to what needs to be done and how lo attentive, polite, responsive and punctual. He knows the car (2004 VW Toureg) very well and keeps me informed as to what needs to be done and how long it will take. If something is wrong with my car, Justin always makes sure my vehicle is serviced promptly and efficiently. More

Kevin at the dealership treated me great and understood all of my needs and concerns. He was timely and friendly during the entire service. I will definitely be back for other repairs and will recommend hi all of my needs and concerns. He was timely and friendly during the entire service. I will definitely be back for other repairs and will recommend him to other VW drivers. Kevin was always available and I could bring my car by unexpected as well. Keep him around! More

Justin is always courteous and get the customer in and out in a timely fashion. Explains any problems in detail so you can understand them. Have always been treated well. Purchased my Jetta in 2005 and out in a timely fashion. Explains any problems in detail so you can understand them. Have always been treated well. Purchased my Jetta in 2005 and extremely pleased with the performance and gas mileage. More

Every time I go there I am made to feel as a very valued customer. It is little far for me to drive but I prefer Chapman VW better than Berge VW. Justin is always courteous and keeps me informed about the customer. It is little far for me to drive but I prefer Chapman VW better than Berge VW. Justin is always courteous and keeps me informed about the work that is being done or needs. I usually wait for the service to be done so it is noce to have the coffee/tea maker right there. More

I call Kevin each time my Jetta is due for service. I leave a message and he calls back promptly and is very friendly. I used to be affraid to go to the dealership for maintence on my cars due to cost an leave a message and he calls back promptly and is very friendly. I used to be affraid to go to the dealership for maintence on my cars due to cost and that has changed since I bought my Jetta and used your services. I find it worth paying a little more to get the service that I and my car receive. Thank You, Aaron J. Berg More

The guys at Chapman are extremely attentive and ready to help in any capacity they can. They have made customer service a cornerstone of their reputation, which is why this specific VW dealership was recom help in any capacity they can. They have made customer service a cornerstone of their reputation, which is why this specific VW dealership was recommended to me to begin with, and they have earned it. They're friendly, courteous, and capable of answering inquiries from people that aren't mechanics. More

Although I would prefer to never have to have any service beyond the basic maintenance, my Beetle has required some extra attention. Justin has always been very kind and the car has always been returned to m beyond the basic maintenance, my Beetle has required some extra attention. Justin has always been very kind and the car has always been returned to me in promptly and in much better shape. Justin is friendly, the serivce guys do a good job and the dealerhip offers a better experience than the other VW one that is actually closer to where I live in Chandler. The price is competitive with other dealers but not as good as independant service centers for VW. If I continue to have repeat issues I may have to switch to a local garage for cost efficiency. More