Chapman Volkswagen Scottsdale

Provided excellent customer service! Explained everything that needed to be done and did not have a ridiculous wait time! Explained everything that needed to be done and did not have a ridiculous wait time! More

The Chapman family runs a great dealership and Alex in service is the best service advisor in the industry. service is the best service advisor in the industry. More

Mike and his team at the service center are a great crew. I want to give an even bigger shout out to Ty who took care of my annual oil change on Friday - I will be requesting him from now on for his promptn I want to give an even bigger shout out to Ty who took care of my annual oil change on Friday - I will be requesting him from now on for his promptness, courtesy and professionalism. More

Friendly, direct, timely. I like the experience of working with the people at Chapman Dealerships. No dealership service would be considered inexpensive but I always feel I ge I like the experience of working with the people at Chapman Dealerships. No dealership service would be considered inexpensive but I always feel I get quality service at a reasonable price. I am also never pressured to agree to and pay for any services I do not want or disagree with. Many service departments could learn from their approach. More

Prompt, personable and exceptional service. They performed - in under one hour - what another VW dealer had told me they "could not" repair. They performed - in under one hour - what another VW dealer had told me they "could not" repair. More

Service is efficient, quick. Good communication. Manny is friendly, helpful and not pushy. Nice waiting area. Good communication. Manny is friendly, helpful and not pushy. Nice waiting area. More

I brought my vehicle in for a recall, and was able to get a few other small issues repaired under warranty as well. Daryl was very helpful and provided a pretty accurate estimate of how long the work would t a few other small issues repaired under warranty as well. Daryl was very helpful and provided a pretty accurate estimate of how long the work would take. More

The service provided was well done (so far). My car was clean, fully inspected, and runs like a charm. The only downside was the length of time it took to get fully serviced. I arrived for a 9:0 My car was clean, fully inspected, and runs like a charm. The only downside was the length of time it took to get fully serviced. I arrived for a 9:00 a.m. appointment on Wednesday, 7/23, and my car was not available for me until Tuesday, 7/29. Given an estimate of 2-3 days, I expected the car to be ready NLT Fri, 7/25. More

Friendly and accurate service. Keeping updated about progress of your repair, Depending on the problem found they probide quick solutiom. Keeping updated about progress of your repair, Depending on the problem found they probide quick solutiom. More