Chapman Volkswagen Scottsdale - Service Center

Alex Hooten in the Service Department is awesome! He had amazing patience and knowledge to answer all my questions and concerns. It's rare to get a service advisor that is so knowledgeable and "REAL" He had amazing patience and knowledge to answer all my questions and concerns. It's rare to get a service advisor that is so knowledgeable and "REAL" and Not all "salesy" or faking the answers. Thank you Alex for making the extra effort and helping us to feel comfortable with our repairs. We will definitely continue to service our car at Chapman VW under your advisement :) More

I like the people at Chapman and even though they are usually very busy, I am thrilled with the quality of service I receive. usually very busy, I am thrilled with the quality of service I receive. More

James Lovering was fantastic! I had taken my new car to a dealership closer to my home in the East Valley in Arizona, had a horrible experience. I decided to call Chapman VW where I had taken my new car to a dealership closer to my home in the East Valley in Arizona, had a horrible experience. I decided to call Chapman VW where we purchased our car, and was treated professionally and had may car scheduled within a couple of days. They also only had my car for about 24 hours where the other dealer was a month out from scheduling and telling me they would need my car for a week. I will always make the 45 minute drive to Chapman VW for service and working with James. He took what could have been a bad brand recognition for VW and turned it around. The entire team at VW Chapman service treated their guests very well. Thank you James, for bringing back hope with VW and Services. More

check eng light came on and the took care of it within 1 day. Jeffery kept me informed all the way. he's the best. day. Jeffery kept me informed all the way. he's the best. More

VW Chapman did honor the oil change which I very much appreciate and commend them for hats off, but I did have issue with the visit. while getting my oil changed I also opted in for a brake flush and a t appreciate and commend them for hats off, but I did have issue with the visit. while getting my oil changed I also opted in for a brake flush and a transmission flush and the car wash. At 1:00PM between 4pm and 5pm for my car to be done, no problem got a ride from VW home , messaged a eta at 4:41PM after a update and told all engine cooled off and wash should be done around 5:15-5:30PM , no problem, 5:30 PM rolls around no update message again at 5:39PM no answer. message again at 6:05 PM the service department just closed and still no answer. call the location and the service department is gone and they do not have my keys at the reception for pick up. They had to search around to find my car and paper work, luckily someone was there that could run my card so I could get my vehicle. When I asked about a ride over there since you were the ones who gave me a ride in the morning I was informed that they could not do it after 6PM, so I had to order my own ride over to the dealership. Not the best experience made for a very bad time worried if I would have transportation the rest of the evening. More

The Service Department at this dealership is horrible. They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its bett They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its better to ignore customer issues... as if they will just go away. In my experience, that's just not how things work. More

PROFESSIONAL AND COURTEOUS FROM START TO FINISH I recently contacted Chapman to inquire about getting a replacement windshield for my 2019 Atlas. They recommended Mountainside Glass who coordinated I recently contacted Chapman to inquire about getting a replacement windshield for my 2019 Atlas. They recommended Mountainside Glass who coordinated performing the repair at the dealership so that VW Service could do the ADAS calibration afterwards in one visit. I was greeted by PETE when I arrived, and he was very upfront about the time it would take - 6-8 hours in total, because the glass needed to set for 2 hours after install before calibration could be performed. He offered to drive me home or to work, and when I chose to stay at the dealership, he offered to drive me out to pickup lunch. When the repair was complete, they returned the car washed and polished. All in all, a great service experience. Also, shout out to JESSE PHILLIPS at Mountainside Glass for an excellent replacement job - he even vacuumed the car interior! More

Warranty item not covered and Disrespectful General Manger **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check e **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check engine light from a timing chain malfunction. Upon arrival, the only light that was on was the check engine light and I had only brought the vehicle in for the timing chain. The mechanic has diagnosed the vehicle with only a timing chain issue that was covered under warranty. The car took 2 months to fix. The service adviser, Mike, informed me the repairs took long because bad parts were installed on the vehicle and he needed to order new ones. It was informed to me that THE BAD PARTS WERE DISCOVERED AFTER STARTING THE VEHICLE. After receiving my vehicle back on May 19th, the vehicle had an EPC light on due to low oil pressure. This light was on when I had picked up the vehicle but this light was not on when I had dropped it off in March. The shop informed me this was low oil pressure and there was nothing they can do about it. The dealership informed me it would cost over $10000 to fix. On May 23th my vehicle stopped working completely with a low oil pressure light on telling me to "turn off the engine." The vehicle was brought back to the shop the following day to see if there for further review. At this point, I requested to talk to the General Manager, Eddie Espinoza, to express my concerns regarding the situation. As I was explaining my side of the story, he would cut me off and get very defensive. I had informed him I would not like to deal with the service department due to all the issues and he stated "then your more than welcome to pick up your car." The General Manager did not care about anything I had to say and did not even offer a follow up call when the conversation was rushed to be over. HE WAS EXTREMELY RUDE, DISRESPECTFUL AND TALKED DOWN TO YOU LIKE YOU MEANT NOTHING. Per the VW settlement act, I should only be responsible for 30% of this repair. The vehicle was taken in not working, and was given back to be still not working all relating to the engine and timing chain parts. The engine should have been replacement by the VW dealership and instead, a job was done they did not fix the vehicle. The bottom line is I BROUGHT MY VEHICLE IN WITH ASSURANCE I WOULD RECEIVE IT BACK WORKING AND IT IS NOT WORKING, NEEDING MORE WORK. The bad parts being put on the vehicle could have caused the need to replace the whole engine. DO NOT BUY A VOLKSWAGEN!!! THEY WILL LEAVE YOU STRANDED AND STICK YOU WITH A $10000 BILL AT 54k MILES. More

Service Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) More

Condescending Service Advisor I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easie I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easier to get to the Scottsdale location but next time I will gladly deal with more traffic to avoid the rude and condescending treatment I received from their service advisor Ryan. Ryan needs a refresher in customer service. I was told by a different service advisor that my car would be ready in 2-3 hours. I returned 4 hours later to pick up my car. Ryan’s greeting to me was “did we call you and tell you your car was ready”. I replied no. His response “then it’s not ready”. His attitude became worse as the conversation went on and then later when I picked up my car, he sarcastically yelled after me “have a nice day”. I assume they get paid for warranty work....I will take my business to camelback. More