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Chapman Volkswagen Scottsdale - Service Center

Scottsdale, AZ

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114 Reviews

114 Reviews of Chapman Volkswagen Scottsdale - Service Center

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March 08, 2022

James Lovering was fantastic! I had taken my new car to a dealership closer to my home in the East Valley in Arizona, had a horrible experience. I decided to call Chapman VW where More

by DebbieC
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Lovering
Mar 09, 2022 -

Chapman Volkswagen Scottsdale responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that James and our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

October 28, 2021

check eng light came on and the took care of it within 1 day. Jeffery kept me informed all the way. he's the best. More

by heinz
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeffery service dept
Nov 17, 2021 -

Chapman Volkswagen Scottsdale responded

We are pleased to learn that your visit to our dealership was a good one! We hope to provide you with a similar experience on your next visit. - Your Friends at Chapman Volkswagen Scottsdale

Nov 17, 2021 -

heinz responded

OK

August 20, 2021

VW Chapman did honor the oil change which I very much appreciate and commend them for hats off, but I did have issue with the visit. while getting my oil changed I also opted in for a brake flush and a t More

by watson1412
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
N/A
Sep 08, 2021 -

Chapman Volkswagen Scottsdale responded

Thank you for your review. I would like to speak to you regarding your recent visit to our service department. Please reach out to me at your earliest convenience. I look forward to speaking with you. Sincerely, Melissa Pierce Customer Relations Manager Chapman Volkswagen Of Scottsdale P# 480-424-3560

February 27, 2021

The Service Department at this dealership is horrible. They have a real tough time listening to their customers and an even worse time acting on their concerns. They seem to think that its bett More

by Vection
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Melissa Pierce
Mar 15, 2021 -

Chapman Volkswagen Scottsdale responded

Hello, thank you for your review. We appreciate all feedback from our customers and it is our intent to address all concerns. I would like to speak to you about your experience to try and get it resolved as quickly as possible. Please reach out to me, Jonathan Davis, at 480-425-5991. Thank you so much! Chapman Volkswagen of Scottsdale.

March 13, 2020

PROFESSIONAL AND COURTEOUS FROM START TO FINISH I recently contacted Chapman to inquire about getting a replacement windshield for my 2019 Atlas. They recommended Mountainside Glass who coordinated More

by BoscoC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pete Basaldu
Mar 13, 2020 -

Chapman Volkswagen Scottsdale responded

Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level service for many years to come. Let us know if we can ever be of service. Your Friends at Chapman Volkswagen Scottsdale

May 30, 2019

Warranty item not covered and Disrespectful General Manger **DO NOT TRUST VOLKSWAGEN** I had brought my 2013 VW Jetta GLI with 54k miles to the Scottsdale Chapman dealership on March 21th due to a check e More

by msanchez0318
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
MIKE and EDDIE THE GM
Jun 07, 2019 -

Chapman Volkswagen Scottsdale responded

John, My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman VW. I am writing to you in regards to the recent experience you had with us, let me start off by apologizing for any sort of inconveniences or poor experiences that you had here with us. I have the information and your vehicle and what is going on from our end. I would like to see if I could get some additional information regarding your visit and the situation you are in so we can try to help the best that we can. Wyatt Chatburn Customer Relations Manager

December 19, 2018

Service Chapman VW has always had an excellent service department I would buy another VW for that reason alone Pete and the service staff are awesome. :) More

by Ziggy
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pete and Mike
Dec 26, 2018 -

Chapman Volkswagen Scottsdale responded

Ziggy, Thank you for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to serving you for many years. Your Friends at Chapman Volkswagen Scottsdale

November 19, 2018

Condescending Service Advisor I have a new 2018 Tiguan that I wanted to bring in for service. I live smack in the middle of Chapman vw and camelback vw. I thought it would be easie More

by VWOWNER
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Ryan R
Dec 06, 2018 -

Chapman Volkswagen Scottsdale responded

My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman CDJR. I would like to start out by apologizing for the recent experience you had with us. We strive to provide great customer service. Chapman does not condone any sort of sarcasm or condescending language with any of our staff or customers. I would like to speak with you more on this issues and how we may be able to come to a resolution to make sure something like this doesn’t happen again. Thank you and I look forward hearing from you. Wyatt Chatburn Customer Relations Manager Chapman Scottsdale AutoShow wyattchatburn@chapmanchoice.com 480-424-3529

October 11, 2018

Ryan Raymond🤩 Ryan Raymond is an awesome funny friendly service advisor and kept it completely real with me! I came in for a recall and he checked for other recalls More

by Shel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Raymond
Oct 16, 2018 -

Chapman Volkswagen Scottsdale responded

Shel, Ryan is a valued team member and he appreciates the kudos! Customer Service is our number one goal and we are so happy to hear of your great experience with us! We look forward to serving you again! Your Friends at Chapman Volkswagen Scottsdale

January 18, 2018

Oil change and tire rotation Ryan, the service advisor was great and informative: kept me in the loop on where my car was at during its service which was around an hour. The servi More

by Clarks
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan
Feb 06, 2018 -

Chapman Volkswagen Scottsdale responded

Clarks- I appreciate your eagerness to inform us of your experience. I am glad to hear that we took good care of you, as well as your car. You should expect nothing less, in your future services. We look forward to seeing you again! Travis Kernats Service Manager Chapman Volkswagen

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