"Buying my first car with you was a great experience!..."
Buying my first car with you was a great experience! Great customer service and attention is ubique. Looking forward to buying a bigger car for my family with you guys when I pay off this one.
EXCELLENT Service Department.
Larry Sanchez, besides being personable, has not steered me wrong on service recommendations. I've been a customer for >20 yrs & have had only excellent experiences from Larry & Scott.
Employees Worked With
Larry Sanchez & Scott MacNeil
"Josh Harris-goes above and beyond expectations"
I will try to be succinct but it is difficult, for I have so many great things to say about Chapman VW. I moved here in 2016 with my leased Jetta. I found Chapman and the amazing service team who've cared for my car til just this month when my lease was up. For the last 6 months, I have been in touch with Josh Harris in Sales, contemplating my next move-lease again, buy my car, or buy a new car. He has been inexhaustibly patient and never pressured me, only offering guidance when asked. I ended up turning my car in and buying a new Jetta. He walked me through the entire thing, he's been available by text anytime I've had a question, incredibly responsive and consistently kind and patient, and extremely knowledgeable. I have never had the experience I have had these past 4 years at any dealership-I never considered going anywhere else when the time approached for me to make a decision. Thank you Josh for going above and beyond, for I know there is nobody who expects more than me-I always told my son, why not ask? Josh Harris understood my expectations, and made it all happen for me and then some. I reiterate, I've been a customer for 4 years for service/maintenance and each visit I had the same feeling of confidence in this amazing dealership. I will be forever grateful to the neighbor I had when I first moved here who had a VW as well; he said Chapman VW is a bit further but that is where you should go for your service, I took his advice, met Mia Chavez in Service who has been incredible, and now Josh Harris in Sales has earned a great review. Thank you!