Chapman Volkswagen of Tucson

Since visiting this dealer for basic maintenance I have had one problem after another. Their service reps are almost impossible to get a hold of (especially when they have your car) and make no effort to had one problem after another. Their service reps are almost impossible to get a hold of (especially when they have your car) and make no effort to contact you and let you know what is going on. Unfortunately there is no other dealer except in Phoenix or El Paso, so we're stuck. More

When i first started looking for a car i was looking into a new GTI when i asked for a quote they said it would be $300 more than the MSRP. Well the quote they gave me was over 1000 more than the MSRP accor a new GTI when i asked for a quote they said it would be $300 more than the MSRP. Well the quote they gave me was over 1000 more than the MSRP according to VW at the time. Well i ended up buying my VW at Lesueur Auto Co in Tempe for a much better price, well when i got back home to Tucson i started having a few problems with the car and i called to find out what was left on the factory warranty as soon as i mentioned the word warranty i was redirected through their phone lines to dead ends or flat out hung up on. When i had to take my car there for another problem they wouldnt give me a loner car just their shuttle service, they told me that they would have it done by that afternoon but called me right before they closed to say it had to stay over night when i told them it was my only mode of transportation and if they told me it would be done that afternoon it better be done. they were pretty mad but they finished the work. But when they did their "test drive" they claim to have put 3 miles on the car when in fact they put well over 20. The last time I had to go there was after they changed from beaudry to Chapman when it came time for the receipt of what they founf wrong and what they fixed....they claimed they had to mail me the copy. well the copy they were going to mail me had writing on the back and they sent one with nothing on the back. When i questioned this they assured me they would send the original but once again sent me another one blank on the back. Do not by a car from them because if you email them to ask for a quote on mainenance they will just tell you to buy a car their instead of fixing it. Someone needs to open a more reputable VW dealership in tucson because its either take it here or drive 100 mile to phoenix. More

These guys should be called Hoover Volkswagen because they suck so bad. Just one of many stories: Took VW Cabrio in for warranty issue with heated seats not working at all...<br>Visit 1: Could not duplic they suck so bad. Just one of many stories: Took VW Cabrio in for warranty issue with heated seats not working at all...<br>Visit 1: Could not duplicate problem.<br>Visit 2: Must have ambient temperature below 60 degrees or something stupid. Said it was a "safety feature". (yeah ok)<br>Visit 3: Brought in early on a winter morning. Diagnosed problem as dash switch. Ordered part.<br>Visit 4: Service advisor called when part came in a couple weeks later and scheduled visit. When I picked up the car, I was told they could not duplicate the problem. That's funny jackass, then why did order a part?? After the service advisor looked up my history (what is their job, anyway?) supervisor was engaged and went looking for the part. It took him less than 30 seconds to pop out the old switch and plug in the new one. I bet you can guess that it didn't work. <br>Visit 5: Diagnosed as wiring harness. Ordered part. <br>Visit 6: A couple weeks later the part came in and they installed it. What do you know? My ass is warm finally. Only took a year guys!<br>Note: On each visit, they rarely called to say my car was ready. When they did, it was around 5pm - only giving me thirty minutes to get across town to pick it up. Once, I drove down without calling, only to find out my car was there all day and not finished. Who knew? They never call when it is ready. And when I'd call, they'd get annoyed like "uh yeah, it's been ready since 10 o'clock this morning" in a tone like 'why is it still here'? Their quality survey caller supposedly logged my complaints, but no one ever bothered to follow up. <br><br>Volkswagen AG - if you're reading this... Please help. I can't bring myself to get a Toureg knowing this is the service I have to look forward to....<br> More