Charles Auto Family

Super duper service Marisa is the best receptionist ever! She is very friendly, helpful, and can send you where you need to go in a very timely manner. She is one of the Marisa is the best receptionist ever! She is very friendly, helpful, and can send you where you need to go in a very timely manner. She is one of the hardest workers I know. She is still there working at almost 41 weeks pregnant! The Service is great. They really make you feel at home and are very knowledgeable. Shooter Paul is not one of those managers that hides in his office. He is always around and will even get you a cup of coffee or popcorn if you ask politely. He does need a haircut though if he plans on being out in the public as much as he is. Paul must just be so busy helping costumers that there is just no time for a hair cut. Or maybe he plans on growing it out to donate to a charity. I wouldn't be surprised due to his remarkable public relations and charitable heart. More

Always a great experience at Charles My 2013 Silverado has been a great truck since purchased new at Charles. What few problems I have had with truck have been taken care of. Steve and Co My 2013 Silverado has been a great truck since purchased new at Charles. What few problems I have had with truck have been taken care of. Steve and Connie go out of their way to help get issues resolved quickly. What few times truck has required service it is nice to know that the customer always is treated well. It is also nice that our community has a dealership that is committed so much to customer satisfaction as well as giving back to community with various community events. Its is well known by many of us how much Bruce, his family and employees do for our area More

Was the Best experience ever!! I would recommend talking with Steve Glova, He explains everything with full disclosure, non-pressure, very knowledgeable, was a very comfortable exp I would recommend talking with Steve Glova, He explains everything with full disclosure, non-pressure, very knowledgeable, was a very comfortable experience, and calming atmosphere. More

Customer first all the time! Timely, thorough attention to customer needs and wants. Their professional and expert staff WANT to help. Enthusiasm drives the dealership! Charles e Timely, thorough attention to customer needs and wants. Their professional and expert staff WANT to help. Enthusiasm drives the dealership! Charles earns and values your trust! More

Service Work repairs and service are completed in a timely manner. When we have had issues with other dealerships solving problems with our vehicles, the ser Work repairs and service are completed in a timely manner. When we have had issues with other dealerships solving problems with our vehicles, the service department at Charles located the problem and corrected it. Their clerical staff are also very helpful and excellent with billing issues with our fleet vehicles. I would highly recommend service with them. More

new car We have been dealing with Charles for many years. One reason we always go back is the outstanding service department, especially Steve. We recently pu We have been dealing with Charles for many years. One reason we always go back is the outstanding service department, especially Steve. We recently purchased a new vehicle and the sales person, Steve Glova, spent quite a bit of time with us answering questions and explaining various features of the vehicles we were interested in. We did purchase the new car and Steve and the rest of the staff did all the paperwork necessary and we drove it away the same day. Great job. More

Couldn't be happier I purchased a nearly-new truck from Charles Auto Family last year. Recently, barely out of warranty, the truck needed an expensive repair. Service man I purchased a nearly-new truck from Charles Auto Family last year. Recently, barely out of warranty, the truck needed an expensive repair. Service manager Steve went out of his way to reduce the cost and offer a loaner vehicle. More

Excellent experience every time Great experience every time I deal with Charles Auto Family. Everyone is extremely pleasant and great to deal with. Very pleasant buying experience an Great experience every time I deal with Charles Auto Family. Everyone is extremely pleasant and great to deal with. Very pleasant buying experience and the only dealership I will purchase from! Thank you! More

Service is excellent, salesman are pushy Took my Silverado in for some recalls to be fixed and was immediately greated by a salesman who was trying to get me to trade my vehicle for a newer m Took my Silverado in for some recalls to be fixed and was immediately greated by a salesman who was trying to get me to trade my vehicle for a newer model. All I wanted was to drop my vehicle off and get a rental. Instead I had to listen to a sales pitch while he got the rental truck ready for me to drive. Stop doing this. Offer good, fast, convenient service and customers will come back. You don't need to try and sell everyone a vehicle every time they come in More

Excellent service I always receive very dependable and quality service from Charles Auto Family. They are very accommodating and make you feel like family. Thank you a I always receive very dependable and quality service from Charles Auto Family. They are very accommodating and make you feel like family. Thank you all. More