Charles Gabus Ford

Body shop manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology More

One of our best car buying experiences ever! Steve listening to what we needed & wanted with this purchase. We were amazed at how quickly we reached an agreement that worked very well for us. Steve listening to what we needed & wanted with this purchase. We were amazed at how quickly we reached an agreement that worked very well for us. We drove out of Gabus with a car that was exactly what we were looking for and more. We have bought over 10 vehicles from Gabus in the past 25 years and all have been good experiences. This last experience with Steve exceeded our expectations. Steve is an honest, knowledgeable, no pressure salesman who streamlined the buying process so we were in and out quickly. We have and will continue to recommend Gabus Ford and Steve. He is a great asset to Gabus. More

Robert was great. Robert Gora was great. He was conscious of our time and did not give us the hard sell. He was thorough and listened to our wants. Robert Gora was great. He was conscious of our time and did not give us the hard sell. He was thorough and listened to our wants. More

Best customer service ever! Absolutely the best experience purchasing a vehicle. Stephen and the rest of the staff were great and so helpful. Made the process easy and enjoyable. Absolutely the best experience purchasing a vehicle. Stephen and the rest of the staff were great and so helpful. Made the process easy and enjoyable. Will recommend Charles Gabus to everyone we know looking to purchase a car. More

It couldn't have went any better! Stephen Sanders was great. He made a convert out of me. This is my first Ford vehicle. I love the new cinnamon color. The heated seats will be grea Stephen Sanders was great. He made a convert out of me. This is my first Ford vehicle. I love the new cinnamon color. The heated seats will be great soon! More

"IT'S FORD'S FAULT" SAYS CHARLES GABUS 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that th 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that there was a 3 year, unlimited mileage warranty on the transmission. This service took less than a week to repair. Almost 7 weeks ago, i took my car in once again to have the transmission replaced. When I pulled into the service center, the employees were laughing because of the noise that was coming from my car. The service adviser listened to the noise and stated that the CVT (transmission) is in bad shape and that it was a common problem. I asked how long this service would take and was told that it would be about a week. After the first week went buy, I was told the transmission was on order and would be there in a week. Since then it has been 7 weeks going on 8 weeks and there is still no transmission. During the last 7 weeks, My wife and I have had to change my hours of work which has lowered our wages, drive our other car which has less gas mileage which cost me additional money, changed our holiday plans because we didn't have a second car and much more. I have asked for a loaner car until the repairs have been made and have been told no on a number of different times. After 7 weeks the general manager called and offered me a rental car for only $20 a day. The way I see it, this transmission is under warranty and I should not have any additional cost because of this problem with Ford that is represented by Charles Gabus Ford. I believe that Ford and/or Charles Gabus Ford should now reimburse a minimum of $20 a day for the "loaner car" that I never received and supply me with a car until the warranty work is done. During this time, I have made two car payments for a car that I do not have, I have made insurance payments on a car that I do not have, I have paid taxes on a car that I do not have. When I was paying the work was done in 7 days, when the work is under warranty it is now going on 8 weeks and no real answer or solution given. I have filed a complaint with Ford Motor Company and have been told that the case has been expedited but I still have no car. The point has been made that because of the ongoing problems with this transmission, (google on line - Ford CVT) why doesn't a dealer stock this transmission. Why wasn't this transmission ordered when I called to bring in my car? With thousands of these cars still on the road, are you going to tell me that there is not a new transmission in the United States? This transmission is ONLY available through Ford and their distributors. I have been greatly inconvenienced and have had additional expenses because of this "Warranty" and should be compensated for these expenses due to their in ability to provide a timely solution to my problem. Keep in mind folks, when your ford get older they just won't care!!!!!!!! More

Flawless purchase working with Steve Sanders! Steve did an excellent job! I found the car I really wanted online...It hadn't gone thru the whole process yet and was still being cleaned up and ser Steve did an excellent job! I found the car I really wanted online...It hadn't gone thru the whole process yet and was still being cleaned up and serviced from being traded in. It needed a little touch up work done to it. When I picked it up on Friday it was great! Steve made the process smooth and seamless! Thank you much Steve and I'll definitely see you again when I'm ready to trade this one in! Gary Kinney in Finance did an excellent job also. Signing the paperwork went very smoothly and he made sure I got the credit for the extended warranty I'd purchased on my trade in and put it towards the extended warranty for the new vehicle. More

Seamless sales by Steve Sanders! Another Gabus Ford purchase thanks to Steve Sanders! I found a CPO Ford on the dealer web-site on Saturday, contacted Steve and we agreed on a great Another Gabus Ford purchase thanks to Steve Sanders! I found a CPO Ford on the dealer web-site on Saturday, contacted Steve and we agreed on a great price. Steve took care of everything from that point; working with our trade and the finance area. We have our car that afternoon. Thanks again Steve for your integrity and attention to your customers! More

Satisfying and quick. I had found the car I wanted on the internet and had driven one previously so all that was left was to make the numbers work. Rob was very helpful and I had found the car I wanted on the internet and had driven one previously so all that was left was to make the numbers work. Rob was very helpful and businesslike. I appreciate his help completing my sale. More

blondedudebuysnewcar Honestly, it's been probably 15 years since I have tried to make a purchase at Gabus Ford, merely due to not being able to make a deal previously. See Honestly, it's been probably 15 years since I have tried to make a purchase at Gabus Ford, merely due to not being able to make a deal previously. Seemed back then, they wanted over blue book for their vehicle, yet wouldn't give a person anything for theirs. So I never bothered, until now. I wasn't planning on being able to make a deal this time around, but it happened. Staff was very friendly and helpful, My salesman, Robert Gora, was very easy going and seemed to enjoy where he worked, as well as his job. He didn't try to shove a purchase down your throat, which I appreciate. His communication was good as well. Sales manager was nice also, and seemed to respect where a person was coming from. More