Charles Gabus Ford

I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a wee almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a week and a half to get it in for an oil change unless I want to leave it for a day to see if they can squeeze it in and that doesn't guarantee that it will even get done. I called and spoke to Jim Bitner (General Manager) and his exact words to me were "we are busy, what do you want me to do?" He said that they were hiring and couldn't "find people qualified to work there" Well, then my suggestion for Gabus is: Don't advertise and promote something you can't truly deliver on!! Luckily, I was able to call Dewey Ford in Ankeny and they got my car in within 10 minutes. They even gave me my oil change for free to try them out and washed the car before giving it back. Odd that a dealership that I wasn't a customer bent over backwards for me, yet the dealership that I was a customer at treated me like crap. I have purchased two vehicles at this dealership and been a customer for years. There will not be a third vehicle purchased, and I will not recommend this place to anyone! More

FYI, Charles Gabus Ford uses S&C Automotive to put in car remote starters. If you have any problems after you leave the lot, you may have to take of work to have them fix it. S&C Automotive does not wo car remote starters. If you have any problems after you leave the lot, you may have to take of work to have them fix it. S&C Automotive does not work weekends, which is when most people do their car maintenance. I have had nothing but problems with my remote when I first picked up my new car, then they fixed it (had to have a relative take off work several times). Now, the remote again "needs to be re-programmed". Again, I will have to either take a vacation day or ask a friend to take off work so they can simply re-program the remote. Luckily, every time they have had to fix the POS, it is within the 3 year warranty. After 3 years, I will have to throw it away. But at least I have two cool key chains out of it. Not happy with either S&C or Ford for using them. More

3rd new vehicle purchased with the help of Jeff Turner. I generally am a pain in the butt for him and really make him work for his commission. He makes this painful experience a little less stressful. Wi I generally am a pain in the butt for him and really make him work for his commission. He makes this painful experience a little less stressful. Will be a customer for Jeff Turner as long as Jeff Turner is selling vehicles. More

I spent several days looking for a new car at both other Ford dealerships and other makes both domestic and foreign. I compared used vehicles on Carmax.com. I found truecar web site and priced several veh Ford dealerships and other makes both domestic and foreign. I compared used vehicles on Carmax.com. I found truecar web site and priced several vehicles. After entering my information, I got a phone call from Josh at Gabus ford with a car I wanted. He was knowledgeable, low pressure, courteous, and gave a a deal we could not pass up. I was pleasantly surprised to find out from the business office that my new car purchase also included free oil changes for life. Great Dealership and good staff to work with. This is the 9th new car I have purchased in my lifetime and the best experience yet.. More

Not a complaint to be had. I was treated with great professionalism in a "no-nonesense" approach to complete the deal. David got me into the car I wanted in as little as 1.5 hours and with a price that professionalism in a "no-nonesense" approach to complete the deal. David got me into the car I wanted in as little as 1.5 hours and with a price that I needed. While I was waiting the staff were chatty and cordial in helping me pass the time. This is my first Ford and my first trip to this dealership. This dealership 'earned' my business from here on... More

Steve Sanders was recommended to me by a friend that I work with who had recently purchased a vehicle from him. Steve was very responsive to my questions and had the new F150 XLT all ready to go (off the work with who had recently purchased a vehicle from him. Steve was very responsive to my questions and had the new F150 XLT all ready to go (off the lot, clean with gas) when I arrived for a test drive. This was not the case at other dealerships. He also rode along on the test drive to point out features and answer questions on the truck. He made the process as easy as it gets from first contact to financing, etc.This was our first purchase from Gabus Ford and most likely won't be our last! More

I am a Sunday car dealer shopper, so I decide to shop the internet and got ahold of Steve Sanders. I told him what I wanted which they did not have but was more then happy to order it for us. He gave me a bu internet and got ahold of Steve Sanders. I told him what I wanted which they did not have but was more then happy to order it for us. He gave me a build price and a trade in value over the internet and stuck with it. What a easy deal. Thanks Steve . More

This was one of the best experiences I have had with a dealership. They treated me real well for being a female. Very impressed. I will recommend Charles Gabus to all my friends. Thanks dealership. They treated me real well for being a female. Very impressed. I will recommend Charles Gabus to all my friends. Thanks More

I have given the best rating possible as Brad was very easy, nice to work with. He gave me the absolute lowest price possible to keep me coming to Charles Gabus Ford like my parents always have. Customer easy, nice to work with. He gave me the absolute lowest price possible to keep me coming to Charles Gabus Ford like my parents always have. Customer service was great through giving me a rental until my car was in & explaining everything about my new Ford Fusion to me. I definitely will be coming back in the future & recommending all of my family and friends! Thanks! More

We had the best experience we've ever had in buying a car. I told Josh what we were looking for. He found it. he contacted us. we went out one evening and test drove. filled out paper work. next da car. I told Josh what we were looking for. He found it. he contacted us. we went out one evening and test drove. filled out paper work. next day we picked up our car. it took about 2 hours total. it was wonderful and we were treated like royalty. More