Back

Charles Gabus Ford

Des Moines, IA

4.9
591 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area. At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget. In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs. At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines. Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
Contact Dealership

4545 Merle Hay Rd

Des Moines, IA

50310

Directions

By Type

Showing 591 reviews

July 17, 2013

I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a wee More

by MrsWeidner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Bitner
Jul 17, 2013 -

Charles Gabus Ford responded

Mrs. Weidner, I am sorry that you have not been able to get your vehicle in for an oil change with our service department. We have been working at past capacity this summer and I apologize that this has negatively affected you. We appreciate the business you have given us over the years and do not want to lose you as a customer. I would like to have the opportunity to discuss this with you further so that I may try and mend your relationship with our dealership. Please contact me at your earliest convenience. Sincerely, James Bintner – GM | jbintner@charlesgabus.com | 515-270-5500

July 17, 2013

FYI, Charles Gabus Ford uses S&C Automotive to put in car remote starters. If you have any problems after you leave the lot, you may have to take of work to have them fix it. S&C Automotive does not wo More

by tonyjacobsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Calhoun
Jul 17, 2013 -

Charles Gabus Ford responded

Thank you for bringing this concern to our attention. We strive to provide the best products and services to our customers, and it is unfortunate that you have not been completely satisfied with your remote starter. I would like the opportunity to discuss this issue with you further and try to come to an agreement. I look forward to hearing from you. Sincerely, James Bintner – GM | jbintner@charlesgabus.com | 515-270-5500

July 17, 2013

3rd new vehicle purchased with the help of Jeff Turner. I generally am a pain in the butt for him and really make him work for his commission. He makes this painful experience a little less stressful. Wi More

by kellymcfee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2013 -

Charles Gabus Ford responded

Congratulations on your new vehicle purchase. We're thrilled to hear that Jeff makes your car buying experience a little less stressful. If you have any questions or concerns in the future, please do not hesitate to reach out to us at any time. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. Thanks again for the recommendation and we look forward to working with you more in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 10, 2013

I spent several days looking for a new car at both other Ford dealerships and other makes both domestic and foreign. I compared used vehicles on Carmax.com. I found truecar web site and priced several veh More

by pkapke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Christainson
Jul 11, 2013 -

Charles Gabus Ford responded

Thanks for writing this five-star review. It's a pleasure to hear that Josh provided you with a knowledgeable and low pressure sales experience at our dealership. If you have any questions or concerns in the future, please do not hesitate to reach out to us at any time. Also, be sure to visit us on Facebook and Twitter for first access to special promotional offers and sales events. Again, welcome to the Charles Gabus Ford family and congratulations on your new vehicle purchase, we look forward to working with you more in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 10, 2013

Not a complaint to be had. I was treated with great professionalism in a "no-nonesense" approach to complete the deal. David got me into the car I wanted in as little as 1.5 hours and with a price that More

by Rndguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Geyer
Jul 18, 2013 -

Charles Gabus Ford responded

Thank you for writing this five-star review! We're delighted to hear David provided you with a great degree of professionalism during your recent visit to our dealership. If you need anything else in the future, please don't hesitate to reach out to us at your dealership. Also, be sure to check out the advertised specials posted to our Facebook and Twitter pages. Thanks again for the recommendation and we look forward to working with you more in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 10, 2013

Steve Sanders was recommended to me by a friend that I work with who had recently purchased a vehicle from him. Steve was very responsive to my questions and had the new F150 XLT all ready to go (off the More

by tbuenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2013 -

Charles Gabus Ford responded

Welcome to the Charles Gabus Ford family! We're thrilled to hear that Steve's responsiveness to your questions earned your business. If you have any questions or concerns in the future, please feel free to contact us at any time. Also, don't forget to follow us on Facebook and Twitter for access to special promotions and sales events. Congratulations on your new vehicle purchase and we look forward to working with you again in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 09, 2013

I am a Sunday car dealer shopper, so I decide to shop the internet and got ahold of Steve Sanders. I told him what I wanted which they did not have but was more then happy to order it for us. He gave me a bu More

by pakmice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 18, 2013 -

Charles Gabus Ford responded

Congratulations on your recent vehicle purchase! It gives us great pleasure to hear you had an awesome internet purchasing experience at our dealership. Please feel free to reach out to us at any time with any questions or concerns you may have in the future. Also, make sure to look us up on Facebook and Twitter for first access to specials and sales. Welcome to the Charles Gabus Ford and we can't wait to work with you more in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 08, 2013

This was one of the best experiences I have had with a dealership. They treated me real well for being a female. Very impressed. I will recommend Charles Gabus to all my friends. Thanks More

by mleygabroad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 09, 2013 -

Charles Gabus Ford responded

Thank you for writing this five-star review! We're thrilled to hear that our staff impressed you during your recent visit to our dealership. If you need anything else in the future, please don't hesitate to reach out to us at any time. Also, be sure to check out the advertised specials posted regularly to our Facebook and Twitter pages. Again, we appreciate the recommendation and we look forward to working with you more in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

July 02, 2013

I have given the best rating possible as Brad was very easy, nice to work with. He gave me the absolute lowest price possible to keep me coming to Charles Gabus Ford like my parents always have. Customer More

by JennyHoch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 09, 2013 -

Charles Gabus Ford responded

Welcome to the Charles Gabus Ford family! It gives us great pleasure to hear that Brad was easy to work with during your recent car purchasing experience at our dealership. If you have any questions or concerns regarding your recent vehicle purchase, please do not hesitate to contact us at your earliest convenience. Also, make sure to follow us no Twitter and Facebook for access to special sales and promotional offers. Again, congratulations on the purchase of your new Ford Fusion and we look forward to working with you again in the future. Best Regards, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

June 28, 2013

We had the best experience we've ever had in buying a car. I told Josh what we were looking for. He found it. he contacted us. we went out one evening and test drove. filled out paper work. next da More

by Waytt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jul 03, 2013 -

Charles Gabus Ford responded

Thank you, Wyatt, for your terrific review of Charles Gabus Ford! We will pass along your compliments to Josh as well. As part of our staff, he is dedicated to your satisfaction. We listen to your needs and help you find the vehicle you are looking for. Our team works hard to ensure you get the treatment you deserve. If you have any questions or concerns about your vehicle, please let our staff know. Don’t forget to Like us on Facebook and Follow us on Twitter to get online specials and exclusives. Thank you, James Bintner – GM jbintner@charlesgabus.com 515-270-5500

...
46
...