Charles Gabus Ford - Service Center

Body shop manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology More

"IT'S FORD'S FAULT" SAYS CHARLES GABUS 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that th 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that there was a 3 year, unlimited mileage warranty on the transmission. This service took less than a week to repair. Almost 7 weeks ago, i took my car in once again to have the transmission replaced. When I pulled into the service center, the employees were laughing because of the noise that was coming from my car. The service adviser listened to the noise and stated that the CVT (transmission) is in bad shape and that it was a common problem. I asked how long this service would take and was told that it would be about a week. After the first week went buy, I was told the transmission was on order and would be there in a week. Since then it has been 7 weeks going on 8 weeks and there is still no transmission. During the last 7 weeks, My wife and I have had to change my hours of work which has lowered our wages, drive our other car which has less gas mileage which cost me additional money, changed our holiday plans because we didn't have a second car and much more. I have asked for a loaner car until the repairs have been made and have been told no on a number of different times. After 7 weeks the general manager called and offered me a rental car for only $20 a day. The way I see it, this transmission is under warranty and I should not have any additional cost because of this problem with Ford that is represented by Charles Gabus Ford. I believe that Ford and/or Charles Gabus Ford should now reimburse a minimum of $20 a day for the "loaner car" that I never received and supply me with a car until the warranty work is done. During this time, I have made two car payments for a car that I do not have, I have made insurance payments on a car that I do not have, I have paid taxes on a car that I do not have. When I was paying the work was done in 7 days, when the work is under warranty it is now going on 8 weeks and no real answer or solution given. I have filed a complaint with Ford Motor Company and have been told that the case has been expedited but I still have no car. The point has been made that because of the ongoing problems with this transmission, (google on line - Ford CVT) why doesn't a dealer stock this transmission. Why wasn't this transmission ordered when I called to bring in my car? With thousands of these cars still on the road, are you going to tell me that there is not a new transmission in the United States? This transmission is ONLY available through Ford and their distributors. I have been greatly inconvenienced and have had additional expenses because of this "Warranty" and should be compensated for these expenses due to their in ability to provide a timely solution to my problem. Keep in mind folks, when your ford get older they just won't care!!!!!!!! More

Bill the Salesman and Brenda in Fiance Awesome. First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so frustrated that after 2 days I wanted to have my 2 vehicles that I traded in returned. I had an appointment set up to have the Xylon treatment done on a Friday because we got the vehicle late in the day and was not able to get it done. I got a call in the middle of the night to come into work because I was supposed to work later in the day. I called the service department at 7 am and was told by lady that they don't open till 8 am and there was no way for me to leave a message. I did call back at 8 am and I told them I had an appointment at 8 am and was not able to come in. The gentlemen stated you had an appointment at 8 am for what, I told him the Xylon treatment, upon which he stated I will have to have someone call you back and hung up on me. When Justin and I talked he asked when I wanted to reschedule and I told him if possible 3 pm on the same day in which he told me that was too late in the day, I said how about monday after 230 pm and he once again stated it was too late in the day and that I would have to have a loaner car. It was at this point I was very frustrated and wanted to get my vehicles back and my husband contacted Bill who set up the appointment. I also told Justin that there was a spot on the windshield that I wanted looked at because I had tried Windex and lens wipes and the spot would not come off. My husband also talked to Bill in regards to this and he stated to take it to the delivery area where we had picked it up. When I left work around 1130 and arrived around 1145 I went to the delivery area and walked in and they asked how they could help me, I stated I had a spot on my windshield and I needed it looked at. There were 3 young men in there 2 of which stated are you sure you don't need the body shop. I stated no that I was told to bring the vehicle back to the delivery area and that it would be taken care of. Upon which I believe it was Justin who stated "who told you to do that?" I said my husband was told by Bill to bring it here and they were still insistant upon my taking it to the body shop, and it was at this point that i was starting to lose my cool. I told them it was not cracked or chipped there was just a spot on it. Justin did finally come out and look at it then went back into the shop and brought out some window cleaner and a scraper as it turned out to be a sticker residue. When my husband took the Escape back on Monday to have the Xylon treatment done they acted like they were not sure why he was there and he had to have the Detail Manager go back over the vehicle because they had not vacuumed the back part in order to put the interior treatment on. They also had silicone overspray all over the tires and rims. If he had not been a detail manager and just a general person, they wouldn't have know. I work in customer service and have for over 20 years and never have I seen a bunch of what I will call circus xxxxxxx running around there. As far as Bill he is an awesome salesman and I would recommend him to any of my friends and family. He took his time and listened and was not pushy. Brenda in Finance was great!! Good customer service and didn't mess around with un needed information or things that she knew that I would have no interest in. I have purchased several new and used cars over time and at this point in time and never have I been treated so rudely and I have heard of others that have had similar experiences after the sale is over. I think you really need to look at your values and customer service and raise the bar. If your employees don't have pride in their work, they need to find a new job, so that your customers are happy and will return to your dealership in the future for another vehicle. More

Go Elsewhere for Service We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't ne We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't need (flushes, filters etc.). They offer "The Works" oil changes for life which according to Ford is supposed to include tire rotation but they charge for the rotation every time. I brought my vehicle in for a repair and when I picked it up the air conditioner wouldn't work. It worked fine going in, didn't work when I picked it up. They said it was a coincidence. After much argument they graciously agreed to waive the "diagnostic fee" they wanted to charge to see why it isn't working and then when all is said and done they said the repair would be upwards of $500-600 to fix. I took to another dealer in town who fixed the problem for $79.00. Seriously??!! Both certified Ford Dealers. They have had several instances in overselling recommended flushes and filters that can't be burned through every 5000 miles. Rarely do you get in for an oil change and just leave with that. You usually are recommended to pay for something else. Mike is the worst sales person to deal with so avoid him at all costs if possible. Service Management really had no interest in looking into any concerns like above we brought them. So now even though we get "oil changes for life" we are taking our car elsewhere and paying for it. More

They don't do just what you tell them to do. I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and t I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and the pads if bad.They took it upon themselves to put on new pads and new rotors on both sides without asking/consulting me. My bill went from $300 to $550 More

Great Body Shop! Great Service!! I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and I had some aftermarket exterior parts that needed to be removed. Trever Tarkington removed them quick and carefully, he listened to what I wanted and what I had to say, extremely satisfied with his work. Its always nice to find someone who takes pride in their work! Thank You!! More