Charles Toyota

Everyone I spoke with was very friendly and helpful. I loved all the service that I got there and love my car. I would recommend them to anyone looking for a new car. The price was right and they were wil loved all the service that I got there and love my car. I would recommend them to anyone looking for a new car. The price was right and they were willing ot work with me regardless of my credit. More

I had a great experience at Charles Toyota. I was not looking to purchase a vehicle yet but when they showed me the brand new 2011 venza at a great price, I knew I could not give it up. It was exactly wh looking to purchase a vehicle yet but when they showed me the brand new 2011 venza at a great price, I knew I could not give it up. It was exactly what I wanted & I also got a five year warranty for oil changes & tire rotations, that was also a plus. They were able to get me a loan on my own without a cosigner & that will help me incredibly in my future. They were great! More

When our daughter's car blew the trnsmission in her old car, us being here in California and her being in Connecticut, we needed to to do something to help get her into a reliable vehicle, since she is dri car, us being here in California and her being in Connecticut, we needed to to do something to help get her into a reliable vehicle, since she is driving a distance to Uconn and to the kid's appointments. We did a research for Toyota's as my husband is a retiree from the Toyota/General Motors joint venture NUMMI in Fremont, CA. We did a web search for Toyota dealersships close to her and we all were all on the phone with eachothwr and looking on the web and we all agreed with the same Corolla. We had her call to get the ball rolling and she spoke with Tommy and then Mike Collins and Dan the sales manager and within a 1 1/2 days our daughter was in her new auto. Mike and Dan worked very close with us to make this transaction possible in such a short time, truly a very professional dealership where they all work as a team. When we visit Connecticut again, I will have our daughter take us to see them, so that we may thank them in person. Thanks again, Doug & Helen Villane More

My daughter just bought her first car today. We told the dealership she was starting college and I(her Mom) wanted a safe and reliable car with good gas milage. My daughter thought more about color, design, dealership she was starting college and I(her Mom) wanted a safe and reliable car with good gas milage. My daughter thought more about color, design, comfort, sound system..etc..before gas milage!..Oh and safety too..:) We drove a couple cars...had all our questions answered..even encouraged to look up information on Edmunds(car info). They handed us "Autocheck" directly related to a car we were interested in. No pressure...down payment option was offer for them to hold the car and we were assured it would be refunded if we chose not to purchase. I know most people feel like I do...dread buying a car because of the "sharks" the salesmen waiting to reel you in and eat you up! It usually is very intimidating buying car because you almost have to speak a different language...:cartalk"- 3.1 liter, mgp, mph, turbo, automatic, etc...blah blah blah...well Michael Collins...spoke to me and my daughter...and miraculously listened! Ironically it was a enjoyable experience...the price was right..the car was right..saftey features and all..and from my daughter's point of view...she smiled and called her very first car.."CUTE" ! Ok..that made me smile too! The service department was top notch as well...they cleaned the car..fixed anything that needed to be fixed...as it was a used car...and needed to be checked over thoroughly. The dealership..not sure if other dealerships do this...but registered the car and went through the emissions and we walked out the door with keys in hand without going to the DMV! More

My second visit for service on our 2011 Tacoma. Professional, friendly and prompt. Its been a good experience, from purchasing the truck last year to present. Professional, friendly and prompt. Its been a good experience, from purchasing the truck last year to present. More

We were very satisfied with the help shown to us in selecting our new Toyota Camry. The saleman and the managers worked with us to stay within our budget. They were also very patient as we test drove selecting our new Toyota Camry. The saleman and the managers worked with us to stay within our budget. They were also very patient as we test drove several cars. We are very happy with our new car and certainly will think about Charles Toyota the next time we purchase a car. More

Excellent customer service. The salesman and the sales manager worked together as a team rather than playing ridiculous games. The went out of their way to me flexible, for example by offering to bring a manager worked together as a team rather than playing ridiculous games. The went out of their way to me flexible, for example by offering to bring a car to me when I was tight on time. Every staff member was courteous and personable, from sales to management to finance and service. More

From the moment I stepped out of my vehicle, I was treated with the greatest customer service I have encountered at a dealership in a long time. Mike was very efficient, personable, and overall helpfu treated with the greatest customer service I have encountered at a dealership in a long time. Mike was very efficient, personable, and overall helpful in my purchase. Todd helped the sale go smoothly and for that I am very thankful. Nick in finance offered me many great options to protect my investment and to give me the best value for my buck. I will recommend Charles Toyota in the future and I will buy from them again myself. More

The moment I arrived at Charles Toyota, I received the Red Carpet treatment. Michael Collins, my sales representative gave me a grand tour of the facility. Nick, the financial manager was also terrific. B Red Carpet treatment. Michael Collins, my sales representative gave me a grand tour of the facility. Nick, the financial manager was also terrific. Both Mike and Nick are spectacularly well suited for their positions. I also had the pleasure and privilege of meeting, Mr. Harold Winslow III, General Manager at Charles Toyota who evinced a personal interest in my satisfaction. It was a most serene experience. I look forward to recommending Charles Toyota to my friends in Westerly, RI More

Dealer hade dealership tag on window indicting all weather floor mats. While we were signing papers the salesman removed the sticker. no mats for me weather floor mats. While we were signing papers the salesman removed the sticker. no mats for me More