Charles Toyota

My husband and I had a very pleasant experience with Michael Collins at Charles Toyota. We have purchased cars from Charles Toyota in the past which is why we went back to see them. We did visit other Michael Collins at Charles Toyota. We have purchased cars from Charles Toyota in the past which is why we went back to see them. We did visit other dealers, but Charles Toyota gave us the best price and help us stay within our budget. Micheal Collins was friendly and very knowledgeable about the cars that we were interested in purchasing. He provided us with the facts needed to help us make our decision easier. I will continue to return to Charles Toyota when we are in the need of a new car and I recommend the dealership and the sales representative, Michael Collins. More

Great experience with Service Department as usual. Normal oil change, tire rotation & inspection. And, inspect loose sun visor on driver's side for warranty repair after obtaining part. oil change, tire rotation & inspection. And, inspect loose sun visor on driver's side for warranty repair after obtaining part. More

When I went to Charles Toyota, I was still undecided on whether or not to purchase a car. I met Reiko, and I automatically felt comfortable. He was very nice and I never felt like I was being pushed to buy whether or not to purchase a car. I met Reiko, and I automatically felt comfortable. He was very nice and I never felt like I was being pushed to buy. He was very informative and friendly. I would recommend Reiko to anyone that is considering buying a car. I had a surprisingly pleasant experience. He got me into the right car for me, Toyota Corolla. Overall postive experience, would recommend to friends, family...anyone More

After standard workday hours for the service department to be available is the best. Initial 5K service all paid by ToyotaCare. 45 minutes in and out. On-line appt. made, kept, and executed flawlessly. Don to be available is the best. Initial 5K service all paid by ToyotaCare. 45 minutes in and out. On-line appt. made, kept, and executed flawlessly. Done on my second Toyota I bought from this dealership over the last 3 years, they treat you like your family. More

Art was excellent about explaining the features of the new Camry. He was friendly and courteous. Agreeing on a price was easy - he did not play the games that some other dealers play. I would absolutel new Camry. He was friendly and courteous. Agreeing on a price was easy - he did not play the games that some other dealers play. I would absolutely buy a car from Charles Toyota again in the future. More

Working with the Michael Collins at Charles Toyota was a great experience. He worked with myself and husband to provide us with the best vehicle and price for our needs. I would definitively recommend Mich great experience. He worked with myself and husband to provide us with the best vehicle and price for our needs. I would definitively recommend Michael and Charles Toyota to my friends and family. More

I have been a customer of Charles Toyota for over 15 years. I have purchased three cars from there in my lifetime and have been pleased with the workmanship in service as well as salesmanship on the flo years. I have purchased three cars from there in my lifetime and have been pleased with the workmanship in service as well as salesmanship on the floor. Because of the service, I have recommended many people to Charles to purchase cars and receive service. I believe I get a fair price not only for purchase but follow up service and maintenance. I like the fact that the Service Department has remained consistent with their Managers. They are friendly and helpful and it is nice to walk in and be recognized. I am confident in the workmanship and trust them completely to service my vehicle. More

I have been bringing my 2002 Toyota Prius to Charles Toyota for 10 years at every mileage interval recommended by Toyota. They have always taken care to let me know what services they will be performin Toyota for 10 years at every mileage interval recommended by Toyota. They have always taken care to let me know what services they will be performing and what the cost will be. In the event that they find something unexpected, they make sure to explain the situation completely and give me an idea of what additional charges to expect. Their service people are always welcoming and helpful. In addition, they provide a pleasant waiting room, with coffee, tea and a vending machine for additional snacks if the wait is long. Thanks to Charles Toyota, my 2002 Toyota Prius STILL gets about 50 miles per gallon in the summer, and over 40 in the winter. I'm very satisfied with the service my Prius and I get at Charles Toyota. More

I have wanted and needed a newer car for years, but didn't think I had the means. I had a clunker of a car and an existing car loan. When the aforementioned clunker finally decided to push daisies I didn't think I had the means. I had a clunker of a car and an existing car loan. When the aforementioned clunker finally decided to push daisies I knew I had to bite the bullet and go in search of a used reliable car. After shopping around at other dealerships for a while and being unimpressed and underwhelmed I decided to try Charles Toyota. My mother purchased a car there five years ago and has had nothing but wonderful things to say about everyone there. I arrived on a Friday to peruse and by Tuesday I was driving off in a used car -- only two years old with few miles that I could afford. They helped me take care of my existing loan and find a car that was the perfect fit for me and my busy lifestyle (two jobs and an aggressive, almost full-time hobby.) I was greeted with a smile and immediately I felt like their top priority. The sales and finance staff were kind and receptive. From the moment I walked in there until the moment I left I was taken care of. Once I received the car they made sure everything was to my liking, had answers to my wide array of questions and offered support in areas I was lacking knowledge in. I never once felt cheated, undermined or belittled. I would recommend Charles Toyota to anyone in search of a relaxed, beneficial car buying experience. More

We went into the car dealership to look at the Toyota Prius. I had previously called and spoke with Dan Bilicki the manager. He was very friendly and answered my many questions that I had. I think bec Prius. I had previously called and spoke with Dan Bilicki the manager. He was very friendly and answered my many questions that I had. I think because of his friendliness and knowledge is why I wanted to go in person and check out this car. Upon entering the building a sales person Arthur Bruce asked if he could be of help. He directed me to Dan. After pleasantries and introductions we got down to business. We were asked a few important questions about our use of a car, family size, what size car did we want and so on. Then Dan picked out the car and Arthur took us outside to show us the car and explain about the hybrid system. We were learning a lot. He was very informative. We took the car for a test drive with my husband driving. I was the passenger and really got to look at everything. So I had many more questions to ask and Arthur answered them. We were just going to check out the car, but with the great people who work at Charles Toyota we were buying the car. We are very pleased with our purchase! Would we go back and buy another car from them--Absolutely!! More