Charles Toyota

I brought the car in for its 90,000 mile service and a recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me home. When I picked up the car later in the day and drove it home and checked the paperwork I realized they hadn't done the recall. Called the next day and I had the second person check the paperwork and he said he couldn't find it on the paperwork, so I had to make another appointment for a 2 hour service. More

If you're looking for outstanding customer service and honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respe honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respect when we purchased our new Toyota from them. These two gentlemen even stayed 2 hours past closing time to make sure we were completely satisfied with our purchase and make sure everything was in order to drive away from Charles Toyota with our new Toyota. They have made a Charles Toyota customer for life. More

Was greeted immediately upon entering dealership. Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the dealership was closer to my home but that is not under their control. Waiting area is very clean with amenities such as coffee and vending machines, Chairs are very comfortable. TV is available is wanted. They did not try to sell me services that were not needed and I appreciate the fact that they did not try to use high pressure. The waiting area is secluded enough that I could read without a lot of distractions. More

I did not feel at all pressured by ANY of the sales people at Charles Toyota. I felt everyone went out of their way to find the vehicle I was looking for at the price I was comfortable with. No one tri people at Charles Toyota. I felt everyone went out of their way to find the vehicle I was looking for at the price I was comfortable with. No one tried to "convince" me to purchase something I wasn't completely happy with. I can't say enough wonderful things about the salesman Kagan. First of all he was very personable and friendly. Kagan was VERY thorough in explaining every detail and listened to what I was looking for. He was very knowlegable about the vehicle I was interested in and he didn't leave any detail unturned. I will definitely recommend anyone to go see Kagan if they are looking for a new or used vehicle. Thankyou for a great experience! Rosa Rosado East Lyme,CT More

Went there because dash lights came on. I called Colchester Toyota as that is where I bought the car. They wanted me to drive the car there, in the dark, from Norwich and I thought I had no brakes. Colchester Toyota as that is where I bought the car. They wanted me to drive the car there, in the dark, from Norwich and I thought I had no brakes. Then they didn't have loaner cars and I asked them how I would get home and to work the next day. They had no answer for me. So I called Charles, they checked the light and said I need a $380 part. They would order it and it would be in on friday. They were also going to do the oil change. I called them the next day and told them that someone told me to check the gas cap and when I reset it the lights went off. The guy said I still needed the part and he would call when it came in. Well, that was about 3 weeks ago, guess I won't be going there... More

I would highly recommend Charles Toyota to my family and friends when they are lokking for a new or used car. I brought my car into Charles for serevice and the Service Dept. did a very good job on my Toyot friends when they are lokking for a new or used car. I brought my car into Charles for serevice and the Service Dept. did a very good job on my Toyota Prius. My Prius is running very well. I would like to take this time to say thank you and job well done to Forrest Cobb, Assistant Service Dept. Manager and to the the two (2) mechanics who did the work on my car. Why I have given this review is because I received very good service from this dealership. More

I have used Charles Totoyta to purchase my last two Toyota Camrys. The service depart and the salemen have always been polite and efficient. I have not had to call and complain about the work done. T Toyota Camrys. The service depart and the salemen have always been polite and efficient. I have not had to call and complain about the work done. This time the cold, I presume, shattered the drivers' side front door window. I called Charles Toyota and they took my car in the next day. They had to order the window, or I could have gone in immediately. The service people were very helpful and explained the problem, prepared me for the cost before I picked the car up and the women in the office were pleasant, polite,and efficient when I paid my bill. I will definitely go there to buy a new Toyota . I hope that it won't be too soon. I really love this car. I would recommenda this store definitely to my friends. More

I purchased my Prius at another dealership out of state, however I have had all my auto service completed at Charles Toyota. The staff in the service department at Charles Toyota have treated me extremely however I have had all my auto service completed at Charles Toyota. The staff in the service department at Charles Toyota have treated me extremely well. They accomodate my schedule, complete the service I request on time, with no problems. The staff make me feel like I am an important customer, so I will continue to have my vehicle worked on at Charles Toyota. More

It took 4 visits to have the spare electronic key programmed. One visit should have been adiquate. On the 1st visit, the dealer failed to tell me in advance that I neede all the electronic keys pre programmed. One visit should have been adiquate. On the 1st visit, the dealer failed to tell me in advance that I neede all the electronic keys present in order to program the new key. On the 2nd visit, the dealer did not have the Hard Key cut. On the 3rd visit, the electronic key they ordered was incorrect. Finally on the 4th visit, the task was finished. More

Charles Toyota has been servicing my 2003 Camry since I purchased it from them. I would not go anywhere else with my car. The hours of service are very convenient, and if the wait for my car would be too purchased it from them. I would not go anywhere else with my car. The hours of service are very convenient, and if the wait for my car would be too long, the dealership provides rides to work or home for me. The mechanics are excellent, and the service advisors are friendly, courteous, and knowledgeable. Thanks to the quality of the Camry and the service they provide, my car has had no major problems other than routine maintenance in over 93,000 miles. More