Charles Toyota

I can not say enough about everyone at Charles Toyota in Norwich. Chris was an outstanding salesman who truly looked out for me and my best interest. How refreshing to have a no pressure situation when buyi Norwich. Chris was an outstanding salesman who truly looked out for me and my best interest. How refreshing to have a no pressure situation when buying a new car!! The finance people were great too. I got just what I was looking for with no problems. Thanks! More

Wonderful experience at Charles Toyota. Mark and I worked out my purchase over the telephone; he was very responsive and professional, answering all of my questions and searching for the best possible worked out my purchase over the telephone; he was very responsive and professional, answering all of my questions and searching for the best possible incentive package for me. I drove in with a deposit on the same day of our initial internet contact. Dan Bilicki handled the purchase once I got to the dealership. He too was friendly, courteous, professional and responsive, making sure I was well taken care of. My financing was handled by Chris, who was pleasure to work with. He was knowledgeable, friendly, and funny (a bonus). More

Lou made me feel welcomed since I stepped out of my car. He was friendly, welcoming, knowledgeable and attentive. And even though there was a misunderstanding with the first vehicle transaction, he never ga He was friendly, welcoming, knowledgeable and attentive. And even though there was a misunderstanding with the first vehicle transaction, he never gave up and had a possitive attitude at all times. I will definetely recommend him, which I already did, to anyone wanting to buy a car. On the other hand, my experience with Chris was not as pleasant as with Lou. Chris was not happy when the first transaction didn't go through and he showed it on his face and with his attitude. I completely understand that he worked hard to get me the first deal, but he was not as understanding with the fact that it was not what I was looking for or afford at that time. On top of that, I arrived at the dealearship at 1:00 p.m. and it was not until 8:00 p.m. that they call me to close on the second deal. I understand there were other customers waiting after me, but I felt that I was punished for not closing on the first deal. That part was very unpleasant for me and I wish no other customer should have to go through that when buying a car. The rest of the team was very friendly and apologetic and I really appreciated that. Thanks!! More

Forest (service mgr.) always makes me feel like he is a friend taking care of my automobile needs. The service is always timely and good quality. I highly recommend this service dept. They do not try to friend taking care of my automobile needs. The service is always timely and good quality. I highly recommend this service dept. They do not try to "take advantage of you" in any way. John L. Matthews More

I made the appointment for regular service on-line, or thought I did. When I got there I found out the computer system wasn't functioning properly so I had no appointment. Told it wasn't a problem but r thought I did. When I got there I found out the computer system wasn't functioning properly so I had no appointment. Told it wasn't a problem but routine service ended up taking 1 hour, 15 minutes. That's just too long. More

This is the 3rd new Toyota I've purchased from Charles Toyota...1st a Camry, then a 4 cyl. Tacoma, and now this 6 cyl. Tacoma...all I need to say is that I'll only buy Toyota's and I'll only buy/service t Toyota...1st a Camry, then a 4 cyl. Tacoma, and now this 6 cyl. Tacoma...all I need to say is that I'll only buy Toyota's and I'll only buy/service them at Charles... EXCELLENT People and service!!! Thanks for everything...see you soon! More

We had a good experience at Charles Toyota. We had inititaly come in looking for a pre-owned Prius Hybrid. we couldn't find one that suited our needs exactly. However, Ray, our sales person, showed us inititaly come in looking for a pre-owned Prius Hybrid. we couldn't find one that suited our needs exactly. However, Ray, our sales person, showed us several other pre-owned models, before we settled on a Corolla. We also initially looked at pre-owned Corollas but finally bought a new 2010 Corolla S. It's the sport model. It had a bunch of fun features that a regular Corolla doesn't have, and made it better choice for us. Every step of the way through the process was farily easy, and we felt very helped along the way. More

I brought the car in for its 90,000 mile service and a recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me recall. The service department was very friendly, professional, and helpful. Since this was basically an all day service the customer van brought me home. When I picked up the car later in the day and drove it home and checked the paperwork I realized they hadn't done the recall. Called the next day and I had the second person check the paperwork and he said he couldn't find it on the paperwork, so I had to make another appointment for a 2 hour service. More

If you're looking for outstanding customer service and honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respe honesty, you need not look any further than Dan Bilicki and Tom Couture. These two exceptional employees treated me and my wife with the utmost respect when we purchased our new Toyota from them. These two gentlemen even stayed 2 hours past closing time to make sure we were completely satisfied with our purchase and make sure everything was in order to drive away from Charles Toyota with our new Toyota. They have made a Charles Toyota customer for life. More

Was greeted immediately upon entering dealership. Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the Although early was taken in immediately. Waiting area very comfortable. Wait time was not excessive. Staff was very courteous. I do wish that the dealership was closer to my home but that is not under their control. Waiting area is very clean with amenities such as coffee and vending machines, Chairs are very comfortable. TV is available is wanted. They did not try to sell me services that were not needed and I appreciate the fact that they did not try to use high pressure. The waiting area is secluded enough that I could read without a lot of distractions. More