Charles Toyota

This was the first time that I purchased a car. Dan made it an enjoyable and stress free event. He answered all of my questions concerning the different models that I was considering. This helped me choose it an enjoyable and stress free event. He answered all of my questions concerning the different models that I was considering. This helped me choose the one that best suited my needs. Dans knowledge and positive attitude made buying my first car an outstanding experience. Thanks again to all at Charles Toyota! More

Run flats are the lowest rated tires by far yet the Service manager stated they have never had a complaint - please! (I left after that) Mine tore apart to the tune of $1800 after driving 3 miles AND s Service manager stated they have never had a complaint - please! (I left after that) Mine tore apart to the tune of $1800 after driving 3 miles AND still I never had a mandatory low pressure warming light. Since you can't tell you have a flat with a run flat, the warning light is your indicator to get the tire repaired (100 miles in the manual, 50 miles on the tire manufacturer web site. The tire was faulty, and the installiation was incorrect. The facts speak for themselves here, yet it was determined I hit someting in the road (which I did not), but even if I did, with the tire shreaded and the fender destroyed the air pressure was still not low? More

I have to write a review because a few years ago when I bought my car initially I wanted to buy new. when the finance person related to me my credit would only allow for a used ford tauraus I was a little bought my car initially I wanted to buy new. when the finance person related to me my credit would only allow for a used ford tauraus I was a little upset because i wanted a corolla. when the very sweet sales girl went on test drive with me and my daughter she explained to me to build up my credit with the ford, then come back in a year or two to buy new car. she was so sweet to me and my daughter and i ended up buying the tauraus and would buy a car from her again. she even ordered ford floor mats for us!!!!!!!!!! thank you gabriella and charles toyota More

I will never deal with this Toyota Dealership again. I am 100% CERTAIN that these positive reviews are from Charles Toyota employees/associates; check out thier reviews from other car dealer review websites 100% CERTAIN that these positive reviews are from Charles Toyota employees/associates; check out thier reviews from other car dealer review websites (all negative responses!) They accepted my bid from a car bidding website and they confirmed this acceptance even after several follow-up emails and calls from both my wife and I. With every email and call they never declined the bid or suggested otherwise. When we called again to make arrangements for us to come to the dealership for final purchase, another "manager" (for that particular day) said that car bidding site "is like a porn site" and "we have never accepted bids from that site and I don't know why the sales person and the manager yesterday agreed to the bid". What is so incredible and the height of hypocrisy is that on Charles'Toyota call waiting dialogue the audio track mentions "At Charles Toyota we do what we say!"....Apparently not. They are deceptive and they waste the time of people honestly trying to use this site (which to them is not legitimate and similar to a "porn site") These guys are BAIT-AND-SWITCH PROFESSIONALS! BUYER BEWARE! More

I recently sent an offer on a Tacoma to Toyota of Colchester and 3 days later-still no response.So I went a little further away and sent an offer to Charles Toyota.Jason (The Internet Manager)respond Colchester and 3 days later-still no response.So I went a little further away and sent an offer to Charles Toyota.Jason (The Internet Manager)responded to me within mere minutes!! That afternoon I went down and purchased The 2010 Tacoma TRD Sport OFF Jason and Dan.The dealerships goal was 100% customer satisfaction and there sure held up there end of the bargin.After the purchase I went back and spent $700 in service/parts for extras for my truck.Thanks guys you are the best and I will do my best to refer people to you.Keep up the good work Jason. More

Recently I bought a used car from Charles. I knew more about the car than the salesman did, as it was not a Toyota. I remember him repeating "It's a really nice car. It really is." Essentially, the car so about the car than the salesman did, as it was not a Toyota. I remember him repeating "It's a really nice car. It really is." Essentially, the car sold itself. On the day of pick up, i left the lot with an empty tank. Less than half a mile down the road, the light came on. After spending over 12k you'd think they could fill up the tank. Also, the fabric on the inside of the door was sticking out as if it had been vacuumed in a rush and not glued and pushed back in. The entire wash and detailing job seemed rushed. I wouldn't say Charles was a horrible dealer experience, but there is an air of salesman sleeze around the place that you won't find at other dealerships (Secor Subaru, for instance, who sadly did not have the car I wanted). More

When I went into the Dealership I was looking for a Scion Tc but I found out that the insurance was way to high.Jason was kind enough to let me test drive the Imprezza and what sold me was his attitude becau Tc but I found out that the insurance was way to high.Jason was kind enough to let me test drive the Imprezza and what sold me was his attitude because I didnt have any pressure to buy.It took only an hour or 2.I want to thank Charles-Tommy and especially Jason for the GREAT EXPERIENCE!! Keep up the great work More

I would like to thank Charles Toyota AND Jason Page for selling me a Nice 2008 Imprezza.It was a very good price.Best of all they took in my Nissan Altima that I had been in a accident with a couple days b selling me a Nice 2008 Imprezza.It was a very good price.Best of all they took in my Nissan Altima that I had been in a accident with a couple days before.They used my insurance claim as a down payment and I came out with a great running car..Thank you Jason More

When I purchases my car with Charles Toyota they were very helpful. I got a great rate on my loan. Great dealership and amazing service from the only place I would ever do vehicle business with. I rec very helpful. I got a great rate on my loan. Great dealership and amazing service from the only place I would ever do vehicle business with. I recommend this dealership to anyone and everyone interested. More

When I was called by the Internet contact person I had just had one of the worst experiences I had ever experienced at a car dealership when Charles Toyota attempted to sell me a gas vehicle for a hybrid just had one of the worst experiences I had ever experienced at a car dealership when Charles Toyota attempted to sell me a gas vehicle for a hybrid and I luckily enough had asked to look at the vehicle first. I told him I wasn't very trusting but I was assured this would be straight forward. I was greated at the door, went over the vehicle I wished to purchase, had a person evaluate my trade in, and within 20 minutes had a price in front of me. After no more than 5 minutes of negotiations I owned a Toyota Highlander Limited HYBRID with navigation, and nearly every other option. All at a price $3000 less than what the other dealership told me was the cost for the vehicle with my trade, even though they tried to sell me the wrong vehicle. For someone who just spent 40,000 plus on a vehicle it really was a great job on Marque's, your sales manager's, and your internet salesperson's part to make me feel very comfortable and trusting. I am waiting for the vehicle to come in and I suppose the deal isn't really done yet but so far this was just great. Thank you More