Charles Toyota

I just purchased a 2013 toyota corolla, and I love it I got out of my car and Mike was there that fast,he couldn't of been more polite and helpful, he said to me you like this car come on in and we will m got out of my car and Mike was there that fast,he couldn't of been more polite and helpful, he said to me you like this car come on in and we will make it happen, and guess what that's just what he did...I got which I thought was the best deal for me,didn't have to do any pushing it was that easy, Thank you Charles Toyota and Mike Collins for my brand new car, I Love it alot, I would recommend you in a heart beat, Thanks again! More

I had been looking for quite some time for a used Mini Cooper. I found this used Mini on cars.com. From the moment I arrived at Charles Toyota in Norwich, I was greeted by my salesman, Mike Collins. Mi Cooper. I found this used Mini on cars.com. From the moment I arrived at Charles Toyota in Norwich, I was greeted by my salesman, Mike Collins. Mike took me inside and sat me down with John Pearson who was the internet manager who took all my information down. Mike Collins went to put a set of plates on the vehicle and let me take the MINI on a test drive. He had me test drive it on unstable roads and then on the highway so I could experience all types of driving. I never once was pressured into buying the car. I advised Mike I wanted to think about it overnight as I don't make purchases on the spot. I returned a few days later and Mike came up with a deal I could not pass up. The car was a surprised purchase for my wife and when I brought her to see the car, Mike had a big red bow placed on the grill ! I would highly recommend Charles Toyota to friends and family. Not often you come out of a purchase feeling this good. Way to go Charles Toyota ! Hope to do business with you in the future. More

I had a great experience with the purchase of my new car, the salesman went above and beyond the expectations to make sure I was satisfied in the car the I purchased. He was very helpful and kind as well dur the salesman went above and beyond the expectations to make sure I was satisfied in the car the I purchased. He was very helpful and kind as well during the process. More

Charles Toyota has a wonderful team! We did our research on the truck and different dealerships before arriving, we found Dealer Rater and were convinced by the very thorough reviews that we should try Char on the truck and different dealerships before arriving, we found Dealer Rater and were convinced by the very thorough reviews that we should try Charles Toyota - thank you raters, you were correct! Charles Toyota was an excellent dealer from which to purchase a new vehicle. On 12/29/12 we visited Charles Toyota. Reiko was our sales person. He was wonderfully cordial and friendly, greeting us quickly as we approached the door. We showed Reiko what we were looking for, told him what we were willing pay and what we expected to receive for our trade-in. Reiko checked over our details and conferred with Tommy on some details. Tommy then explained how they came to the number for our trade-in, that there were two vehicles available meeting our wants at one of their other dealerships and they would do their best to obtain one for us. We received a call the next day stating they were able to secure one of the trucks for us and to please come down the next day to complete the paperwork to finalize the sale. Although, Reiko was off that day, we were again cordially welcomed back by Dan and Tommy, they were genuinely happy to give us the news of being able to secure the truck for us. Dan assured us that his driver was on his way to the other dealership to pickup the truck within the next few days. We then were taken to Scott to do all of the final paperwork, he was very thorough in reviewing all of the paperwork and the extended warranty options. He made signing all of the paperwork simple with his outgoing and upbeat personality. Scott assured us that the mileage put on the vehicle to relocate it to Norwich would not count towards the warranty mileage. Upon our departure, Dan again approached us to reassure the truck would be on its way in a few days. We were thrilled to get a call sooner than we expected that the vehicle had arrived and it was being prepped for us to pickup later that afternoon. Reiko took us for a test drive before we did the final acceptance of the truck. It performed beautifully, Reiko went through the 4WD operation with us, went over the systems, and once we returned the multiple manuals that come with the vehicle. Overall it was a low stress process with the Reiko, Tommy, Dan, Scott and the other staff members who helped with other little details (I feel bad that I cannot remember his name - the other sales person who put the license plates on our truck-thank you). We look forward to having our truck serviced at Charles Toyota and expect to have the excellent service we received when we purchased our truck. More

Reiko and Dan were great to work with. It took me months to decide what Tacoma I wanted to purchase. The guys never gave up and kept in contact with me. The Tacoma I wanted was not on the lot and one coul to decide what Tacoma I wanted to purchase. The guys never gave up and kept in contact with me. The Tacoma I wanted was not on the lot and one couldn't be found at any other dealers. I didn't know this, but Dan ordered a Tacoma with the SR5 package,color,engine and transmission just like I wanted. I was pleasantly surprised to get a phone call from Reiko saying "my" truck had come in. I went in the very next day and drove home with a brand new 2013 Tacoma. More

Had great internet price and dealer followed thru on initial sale. John (Internet manager) was friendly and good to work with and Mike Collins at the dealership took the time on a late Sat evening (alm initial sale. John (Internet manager) was friendly and good to work with and Mike Collins at the dealership took the time on a late Sat evening (almost closing time)to wok thru the paper work and get us the correct price as promised. Was a little disappointed that the car was not detailed properly since we had been working for over a week but not a huge deal. Mike Collins personally had the car washed and helped us out. Overall a great experience. More

Would also like to mention LOU Caldrello, salesman who sold us our past vehicles. He goes over and beyond to satisfy his customers. As long as he is working at Charles Toyota, he is who I would contact sold us our past vehicles. He goes over and beyond to satisfy his customers. As long as he is working at Charles Toyota, he is who I would contact first. Actually all of the sales personnel aim to please! Marlene Cook Note: I love my 2012 Prius More

I took my 4-runner in for service they were fast, friendly and curtious I didn't have an appointment although they took me in any way which was a pleasent surprise because other dealers expect eve friendly and curtious I didn't have an appointment although they took me in any way which was a pleasent surprise because other dealers expect everyone to have an appointment which is difficult for me to remember sometimes. It seems like everyone at the dealership is friendly and willing to help anyone out More

I found TJ to be upfront and honest, he asked questions about what i was looking for and recommended a test drive, his selection of vehicle to drive was based on what i told him i was looking for. He answe about what i was looking for and recommended a test drive, his selection of vehicle to drive was based on what i told him i was looking for. He answered my questions and concerns and worked to help me resolve my concerns. More

Sales and Finance departments were great. Chris is a very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris and the quality Toyota product are the main reasons I went with Charles Toyota and are the bases for the high score categories. The low score in quality of work was solely due to the condition of the car after undercoating and I will probably take my car to another dealer for maintenance in the future (overspray on the sides of the car from undercoating that initially wasn't cleaned up until I identified it, dirt on the inside door handle and a stain on the brand new leather/suede front drivers seat from the body shop mechanic). More