Charles Toyota

My wife and I purchased two new vehicles from the gentleman above. A 2012 Camry SE and a 2012 Highlander Limited. They did an outstanding job of assisting us with this purchase. We were treated as f gentleman above. A 2012 Camry SE and a 2012 Highlander Limited. They did an outstanding job of assisting us with this purchase. We were treated as family, not just customers. They went above and beyond to help us secure the purchase of our new vehicles, help with the financing and their friendliness throughout made us feel great. Rico took extra care and making sure all went smoothly with the transition of the sale. He helped us in doing all the extras to guarantee our satisfaction. Nick, well, can't say enough about him. He assisted us with options available for the financing and treated us with all the respect that he has for people. More

Went in for my 30K service on my Tacoma and to replace a fan on the passenger side(covered under warranty). The service went ok, didn't really feel very personalized. It felt more like they were just going fan on the passenger side(covered under warranty). The service went ok, didn't really feel very personalized. It felt more like they were just going through the motions. I used to go to a dealership back in Washington where they went over with me the service that was performed and any issues, they also washed and vacumed my truck after they were done, and they gave you a free drink from their cafe while you waited. Some nice perks, but now i realize that all dealerships aren't as awesome as this. Anyways, the service was ok. What really got me is that when the removed my glove compartment to replace the fan, they didn't put it back on correctly. When I went to put something back in the glove box the glove box fell off. It was fairly easy to put back on(the correct way). Stuff like this makes me wonder about the quality of their service. Did they actually check everything they were supposed to on my 30K service? Or did they just change the oil, swap out some filters, and rotate my tires, while running through the motions? Guess I wont know. I prefer Charles Toyota over Girrard, but I think I'll try another place next time. Even if it means I have to drive to Rhode Island. More

mike was very professional, answered all my questions and worked hard to get the deal closed on time.the finance people gave me a great deal on my loan worked hard to get the deal closed on time.the finance people gave me a great deal on my loan More

The service was very good. Mike was knowledgeable of the model that we were interested in and answered all our questions thoroughly. He showed us how to use the car's new tech, such as navigation and setti model that we were interested in and answered all our questions thoroughly. He showed us how to use the car's new tech, such as navigation and setting up phone connectivity. Although he was busy at the time of purchase, he frequently checked in with us in the business department to make sure the transaction went smoothly. He gave us a full tank of gas. The people we met there were friendly and professional. More

Everything was excellent! My appointment was honored and the work was completed on time. The service person explained what was needed and why it was needed. the work was completed on time. The service person explained what was needed and why it was needed. More

We surveyed the 2012 Prius, Mike Collins came to our assistance. He was very knowledgeable about this model and extremely helpful in making our decision . assistance. He was very knowledgeable about this model and extremely helpful in making our decision . More

Tom and the service manager were extremely knowledgeable. They took care of items that were not working correctly or were missing from the used vehicle purchased in May 2012. They told me when the parts wou They took care of items that were not working correctly or were missing from the used vehicle purchased in May 2012. They told me when the parts would be in and how long it would take to install the items. When I brought the vehicle it took part of one day to install the driver side mirror, head rest and the corner cover for the roof rack. It now looks brand new. Will bring the vehicle and buy a vehicle over and over from this Toyota location as long as Tom C. is there. I live in New London and would rather drive 20-25 minutes to Norwich, CT for the amazing service. Regards, Randall Surprenant More

At first Michael seemed like a very knowledgable salemen until he was asked to backup what his facts, such as repair history, previous owners, etc. We didn't end up buying the car even though we liked it. T until he was asked to backup what his facts, such as repair history, previous owners, etc. We didn't end up buying the car even though we liked it. This was because of the honesty of the dealership. Michael was extremely rude and will take advantage of anyone who doesn't know how to ask the tough questions when buying a used car. He got very defensive when caught in a blatant lie. My brother just purchased a car from a different Toyota dealership in new hampshire and was treated well. He was given a full tank of gas when he left the dealership, but Charles Toyota and Michael were generous enough to put just under 1/8th of a tank of gas once tje sale was complete. Toyota... You make great cars but customers do not buy one from Charles! More

excellent experience, super friendly people always willing to go above and beyond. My experience at Charles Toyota was by far 110% better than any of the 5 other dealerships I visited in my search fo willing to go above and beyond. My experience at Charles Toyota was by far 110% better than any of the 5 other dealerships I visited in my search for my new Tundra. More